Sold by: WalkMeÂ
Deployed on AWS
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
Overview
Pinpoint and resolve digital friction, manage future change, and achieve the software ROI you expect.
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Features: Data Application usage analytics: Monitor software usage and adoption at the application, department, and user level. Workflows analytics: See how apps are used, in what context and where users are experiencing friction. Guidance analytics: Understand how users engage with WalkMes interactive on-screen guidance. License optimization: Compare software investments to actual usage to optimize your software spend. Form analytics: Uncover actionable insights into where users get stuck, waste time, or abandon processes. Report customization: Track and measure user engagement and digital adoption projects.
Action Content creation: Design personalized workflows using a self-service editor. Process automation: Easily automate repetitive, tedious, and complex processes within and across applications. Manage and scale workflows: Resolve building issues in real time. Automate testing and maintenance processes for fast, reliable deployment. Seamlessly integrate the look and feel of your brand across all WalkMe elements.
Experience In-app guidance: Provide contextual guidance and support on key workflows with tooltips, visual cues, onboarding task lists, and on-demand resources. Notifications and surveys: Deliver key information, gather feedback, and activate your users with pop-up notifications and surveys. Conversational interface: Leverage a natural language chat interface to find information, automate processes, and complete tasks faster. Employee hub: Drive employee efficiency and engagement with a unified gateway to work on desktop and mobile.
About WalkMe WalkMe is cloud-based digital adoption platform (DAP) enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization needs.
Highlights
- Deliver frictionless, people-first software experiences with the worlds leading Digital Adoption Platform. Get full visibility into the software running in your organization and whether its being used as intended, all in the context of the jobs your people are trying to get done.
- Instantly deliver personalized, automated experiences at the point of friction. Manage change effectively as you implement new processes, software, and business priorities.
- Show software ROI with clear and measurable adoption and efficiency KPIs by application, workflow, or business process. WalkMe DAP is purpose-built with security in mind, using a robust approach to protect data privacy and adhere to compliance regulations. This enables global customers to accelerate digital adoption with peace of mind.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
WalkMe for Employees | $150,000.00 |
Vendor refund policy
Non-refundable
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
community@walkme.com , 1-855-4-WALKME (925563)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By WalkMe
By Contentsquare
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Application Usage Analytics
Monitor software usage and adoption across applications, departments, and user levels with detailed tracking capabilities
Workflow Automation
Automate repetitive, complex processes within and across applications using a self-service editor and seamless integration
Contextual Guidance
Provide interactive on-screen guidance with tooltips, visual cues, onboarding task lists, and on-demand resources for users
Conversational Interface
Leverage natural language chat interface to find information, automate processes, and complete tasks efficiently
Performance Insights
Generate comprehensive analytics on user engagement, workflow friction, form interactions, and software license optimization
Data Capture Mechanism
Tagless architecture that automatically captures 100% of user interactions across web and mobile applications without manual configuration
Cross-Platform Support
Comprehensive insights across mobile apps, web applications, single page applications, and major frameworks including React Native and Flutter
Privacy and Compliance Framework
Automatic masking of sensitive data types including PII, PCI, PHI, and NPI to ensure regulatory compliance and data security
Deployment Flexibility
Support for hybrid, single tenant, and multi-tenant deployment environments to meet enterprise-specific operational requirements
Anomaly Detection Capability
Advanced system for identifying digital friction, detecting fraud risks, and uncovering behavioral anomalies across digital platforms
User Interaction Visualization
Advanced heatmap and journey tracking technology that captures user clicks, hovers, and scrolling behaviors across digital platforms
Session Replay Technology
Comprehensive user journey recording system that captures mouse movements, clicks, taps, and swipes with precise replay capabilities
Performance Analytics
AI-powered analytics platform that evaluates content element performance using metrics like attractiveness, engagement, click rate, and conversion
Digital Experience Intelligence
Machine learning-driven platform that provides deep insights into user progression from entry to exit across digital interfaces
Impact Measurement Framework
Advanced quantification system that correlates user experience metrics with key business performance indicators like conversion rates and revenue
Standard contract
No
Customer reviews
0 ratings
0 AWS reviews
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490 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Consulting
DAP has never been easier and smoother than with WalkMe
Reviewed on Jul 28, 2025
Review provided by G2
What do you like best about the product?
It's a wonderful tool to help users access the information they need in real time, within their newly adopted or updated systems. As a Certified WalkMe builder, it's easy to use and understand, and absolutely satisfying to see deployed in my client's environment.
I think it's a milestone that marks a before and after in Digital Adoption.
I think it's a milestone that marks a before and after in Digital Adoption.
What do you dislike about the product?
I think it still has a way to go and it may not be perfectly optimized; it may be as well a problem with the system I was using it in (o9 Solutions) and not a problem of WalkMe tools specifically, but I found that the detection of on screen elements tend to fail a lot, and that resulted in Walk-Thrus that used Auto-Steps and auto-clicking in several buttons not working properly and stopping in the middle of a process.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
What problems is the product solving and how is that benefiting you?
We have several training and performance support materials that cover the topics users need to know about the adoption of the new system, its features, its benefits, the interface and so on, but the fact that they can have all the information on a button or a process they need in real time within the platform is priceless. In other projects, users would have to look at a job aid to see how to perform a process and then go back to the system and try to do it themselves. With WalkMe, they have instructions in real time, they are guided through the system, features, buttons, sections and so on as in a guided tour. It's a whole new way of change management and adoption of new digital platforms and I think it's absolutely revolutionary.
Sheila V.
WalkMe enables users to self-serve more effectively
Reviewed on Jul 24, 2025
Review provided by G2
What do you like best about the product?
It reduces the need to ask for help, WalkMe empowers users to navigate systems and complete tasks independently by providing step-by-step guidance, tooltips, and contextual support—significantly reducing the need to reach out to support teams or colleagues for assistance.
What do you dislike about the product?
Not relevant in this context, no applicable information.
What problems is the product solving and how is that benefiting you?
It guided me through complex processes step-by-step, saving me time.
Food & Beverages
WalkMe as an enabler for knowledge on demand
Reviewed on Jul 24, 2025
Review provided by G2
What do you like best about the product?
1) Ease of implementation, even beginners can start very fast
2) Ease of integration - no need to ask the admin of the website we're using, the code gets injected on top without interfering with the website
3) Shortcuts are very handy, and WalkMe points to any element, even if not visible on screen but present in the HTML
4) Easy access to knowledge on screen opening resources
5) Automations are super helpful to automatically execute tasks
6) The tracking system for the access is flawless, recording all type of events and helping us to segment / exclude some behaviors
7) Support is very responsive, never a wait more than a few minutes
8) system allows to use Jquery to be more precise. Allows a very specific targeting
9) very fast to load
2) Ease of integration - no need to ask the admin of the website we're using, the code gets injected on top without interfering with the website
3) Shortcuts are very handy, and WalkMe points to any element, even if not visible on screen but present in the HTML
4) Easy access to knowledge on screen opening resources
5) Automations are super helpful to automatically execute tasks
6) The tracking system for the access is flawless, recording all type of events and helping us to segment / exclude some behaviors
7) Support is very responsive, never a wait more than a few minutes
8) system allows to use Jquery to be more precise. Allows a very specific targeting
9) very fast to load
What do you dislike about the product?
1) Some features are difficult to personalize, for example in the popups it's very difficult to create new buttons, need for advanced CSS
2) An automatic repository with the documentation, storing all the conditions created for every launcher, would help the user to avoid to create parallel documentation
3) The screenshots that are automatically created for every element are helpful, but when we duplicate a solution and change the element that it points to, the screenshot is not updated
4) If we cover completely the page during an automation, the automation stops
2) An automatic repository with the documentation, storing all the conditions created for every launcher, would help the user to avoid to create parallel documentation
3) The screenshots that are automatically created for every element are helpful, but when we duplicate a solution and change the element that it points to, the screenshot is not updated
4) If we cover completely the page during an automation, the automation stops
What problems is the product solving and how is that benefiting you?
Fast access to documentation on screen
Automations
Additional buttons on pre-made websites
Automations
Additional buttons on pre-made websites
Miruna L.
Walkme review
Reviewed on Jul 23, 2025
Review provided by G2
What do you like best about the product?
WalkMe's customer service is outstanding — the team is responsive, knowledgeable, and genuinely eager to help. I also appreciate how open they are to feedback, and how quickly they adapt and implement improvements based on customer input. It’s clear they value long-term partnerships and are committed to continuously evolving the product in the right direction.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
What do you dislike about the product?
The pricing model could use more flexibility. It doesn’t always align with smaller-scale or variable usage needs, making it a bit challenging for teams with fluctuating adoption priorities or limited budgets.
What problems is the product solving and how is that benefiting you?
ENABLE LEARNING IN THE FLOW OF WORK
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
Ren A.
Great and straightforward for delivering engaging customer experiences, could use some QoL
Reviewed on Jul 22, 2025
Review provided by G2
What do you like best about the product?
It's extremely quick and easy to deliver and create guided experiences, it has a smooth learning curve enabling new customers to create contents for user onboarding for full-fledged applications.
What do you dislike about the product?
WalkMe suffers from lack of customization (scripting, stylization of certain elements, project structure), the user will have an easier time designing walkthroughs if they lean more into what WalkMe has to offer, rather than them having the freedom to develop what they think is right.
What problems is the product solving and how is that benefiting you?
We use WalkMe as the main tool for building onboarding experiences in all Kaseya's products. Since the company deals with a large amount of softwares and products, WalkMe efficiency in implementation is extremely beneficial for delivering to all of them with a good degree of quality.