Sold by: WalkMe
Deployed on AWS
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
4.6
Overview
Pinpoint and resolve digital friction, manage future change, and achieve the software ROI you expect.
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Features: Data Application usage analytics: Monitor software usage and adoption at the application, department, and user level. Workflows analytics: See how apps are used, in what context and where users are experiencing friction. Guidance analytics: Understand how users engage with WalkMes interactive on-screen guidance. License optimization: Compare software investments to actual usage to optimize your software spend. Form analytics: Uncover actionable insights into where users get stuck, waste time, or abandon processes. Report customization: Track and measure user engagement and digital adoption projects.
Action Content creation: Design personalized workflows using a self-service editor. Process automation: Easily automate repetitive, tedious, and complex processes within and across applications. Manage and scale workflows: Resolve building issues in real time. Automate testing and maintenance processes for fast, reliable deployment. Seamlessly integrate the look and feel of your brand across all WalkMe elements.
Experience In-app guidance: Provide contextual guidance and support on key workflows with tooltips, visual cues, onboarding task lists, and on-demand resources. Notifications and surveys: Deliver key information, gather feedback, and activate your users with pop-up notifications and surveys. Conversational interface: Leverage a natural language chat interface to find information, automate processes, and complete tasks faster. Employee hub: Drive employee efficiency and engagement with a unified gateway to work on desktop and mobile.
About WalkMe WalkMe is cloud-based digital adoption platform (DAP) enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization needs.
Highlights
- Deliver frictionless, people-first software experiences with the worlds leading Digital Adoption Platform. Get full visibility into the software running in your organization and whether its being used as intended, all in the context of the jobs your people are trying to get done.
- Instantly deliver personalized, automated experiences at the point of friction. Manage change effectively as you implement new processes, software, and business priorities.
- Show software ROI with clear and measurable adoption and efficiency KPIs by application, workflow, or business process. WalkMe DAP is purpose-built with security in mind, using a robust approach to protect data privacy and adhere to compliance regulations. This enables global customers to accelerate digital adoption with peace of mind.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
WalkMe for Employees | $150,000.00 |
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Non-refundable
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Software as a Service (SaaS)
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Support
Vendor support
community@walkme.com , 1-855-4-WALKME (925563)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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By WalkMe
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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AI generated from product descriptions
Application Usage Analytics
Monitor software usage and adoption metrics at the application, department, and user level to track digital adoption across the organization.
Workflow Analytics and Friction Detection
Analyze how applications are used in context and identify where users experience friction within workflows to pinpoint areas requiring intervention.
Process Automation
Automate repetitive, tedious, and complex processes within and across applications with self-service workflow design capabilities.
In-App Contextual Guidance
Provide on-screen guidance including tooltips, visual cues, onboarding task lists, and on-demand resources to support users at the point of friction.
Conversational Interface
Leverage natural language chat interface to enable users to find information, automate processes, and complete tasks through conversational interactions.
Automatic Data Capture Architecture
Tagless data capture mechanism that automatically collects 100% of user interactions across web and mobile applications without requiring manual tagging or configuration.
Deployment Flexibility
Support for hybrid, single-tenant, and multi-tenant deployment environments to accommodate enterprise-grade compliance and operational requirements.
Cross-Platform Application Support
Comprehensive support for web applications, mobile apps, single-page applications, React Native, and Flutter frameworks to capture user behavior across all digital touchpoints.
Data Privacy and Masking
Automatic masking of sensitive data including PII, PCI, PHI, and NPI to ensure security and regulatory compliance standards.
Real-Time Anomaly Detection and Analysis
Real-time identification and analysis of digital friction, anomalies, and fraud patterns with root cause analysis capabilities across customer journeys.
User Interaction Visualization
Heatmaps and journey mapping capabilities that display user clicks, hovers, scrolls, and content element performance metrics including attractiveness, engagement, click rate, and conversion.
Session Replay Technology
Capability to replay individual user sessions including mouse movements, clicks, taps, and swipes to identify pain points and validate user experience hypotheses.
Customer Journey Analysis
End-to-end journey tracking from entry to exit with segmentation capabilities to identify opportunities, frustrations, and conversion progression patterns across key audience segments.
Impact Quantification Engine
Measurement and analysis of user experience impact on business metrics including conversion rate, revenue, site and app performance.
AI-Powered Analytics Platform
Scalable and flexible artificial intelligence-powered platform designed for analyzing digital experience data across websites and applications.
Standard contract
No
Customer reviews
Consulting
The adoption layer every enterprise rollout actually needs
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
Coming from an implementation partner background having built and deployed WalkMe across both SAP and non-SAP ecosystems the thing that stands out most is how genuinely platform-agnostic the Builder is. Whether you're working on SAP SuccessFactors, S/4HANA Fiori apps, Salesforce, or a custom-built web application, the core building experience stays consistent. That matters a lot when you're context-switching between client projects regularly.
The Rules Engine is where WalkMe really earns its keep. Being able to conditionally trigger Walk-Thrus, Smart Tips, or ShoutOuts based on URL patterns, element visibility, user attributes, or data from the host application gives you an almost surgical level of control. On SAP Fiori deployments especially, where the DOM can be notoriously dynamic and components render asynchronously, the ability to fine-tune selectors and add fallback conditions has saved more than a few go-lives.
Segmentation is something every implementation partner should be leaning on heavily. Across multi-role SAP deployments say, a SuccessFactors HCM rollout where you have HR admins, managers, and employees all hitting the same platform being able to serve entirely different content experiences without maintaining separate deployments is a significant efficiency gain. Clients appreciate not having to manage role-based content manually post-handoff.
The WalkMe Analytics (Insights) has genuinely changed how I present ROI to clients. Being able to show them a funnel of where users are dropping off mid-walkthrough, which steps are being replayed, and which onboarding flows have the highest completion rates that's a conversation starter. It moves the discussion from "did users watch the training?" to "here's exactly where adoption is breaking down."
One thing I didn't fully appreciate until a few projects in the Editor's CSS customization and balloon theming capabilities are far more flexible than they first appear. For clients with strict brand guidelines, being able to match WalkMe UI components closely to the host application's design system makes the guidance feel native rather than bolted on. That's made a real difference in end-user acceptance.
The Rules Engine is where WalkMe really earns its keep. Being able to conditionally trigger Walk-Thrus, Smart Tips, or ShoutOuts based on URL patterns, element visibility, user attributes, or data from the host application gives you an almost surgical level of control. On SAP Fiori deployments especially, where the DOM can be notoriously dynamic and components render asynchronously, the ability to fine-tune selectors and add fallback conditions has saved more than a few go-lives.
Segmentation is something every implementation partner should be leaning on heavily. Across multi-role SAP deployments say, a SuccessFactors HCM rollout where you have HR admins, managers, and employees all hitting the same platform being able to serve entirely different content experiences without maintaining separate deployments is a significant efficiency gain. Clients appreciate not having to manage role-based content manually post-handoff.
The WalkMe Analytics (Insights) has genuinely changed how I present ROI to clients. Being able to show them a funnel of where users are dropping off mid-walkthrough, which steps are being replayed, and which onboarding flows have the highest completion rates that's a conversation starter. It moves the discussion from "did users watch the training?" to "here's exactly where adoption is breaking down."
One thing I didn't fully appreciate until a few projects in the Editor's CSS customization and balloon theming capabilities are far more flexible than they first appear. For clients with strict brand guidelines, being able to match WalkMe UI components closely to the host application's design system makes the guidance feel native rather than bolted on. That's made a real difference in end-user acceptance.
What do you dislike about the product?
The most consistent frustration across projects has been content fragility after platform updates. SAP releases quarterly updates, Salesforce has its seasonal releases, and almost every major update has the potential to break selectors, shift element IDs, or re-render components in a way that quietly kills a Walk-Thru. As an implementation partner, this creates an unplanned maintenance cycle that clients don't always budget for. WalkMe has improved its selector resilience over time, but it's still an area that needs attention especially on SAP Fiori, where dynamic rendering makes stable element targeting genuinely difficult.
The Builder's learning curve is steeper than it looks during the sales demo. For straightforward Walk-Thrus it's approachable, but once you get into the Rules Engine, multi-condition segmentation, URL regex patterns, and JavaScript-based customizations, the complexity adds up fast. Handing over a well-built WalkMe environment to a client's internal team post-implementation is always a challenge the gap between "someone who can maintain basic content" and "someone who can actually build confidently" is wider than it should be. Better structured in-app guidance within the Builder itself would help significantly.
The Insights analytics, while useful, hits a ceiling fairly quickly for clients who want meaningful custom reporting. Out of the box you get completion rates and step-level drop-offs, but building anything beyond that requires either exporting data or additional investment. For clients who are already paying a significant licensing fee, the expectation is that deeper analytics should be more accessible natively.
Finally and this is more of a structural concern WalkMe's licensing cost makes it a hard conversation with mid-market clients. The value is real, but the entry price means it's often positioned as a large-enterprise tool, which limits how broadly implementation partners can recommend it.
The Builder's learning curve is steeper than it looks during the sales demo. For straightforward Walk-Thrus it's approachable, but once you get into the Rules Engine, multi-condition segmentation, URL regex patterns, and JavaScript-based customizations, the complexity adds up fast. Handing over a well-built WalkMe environment to a client's internal team post-implementation is always a challenge the gap between "someone who can maintain basic content" and "someone who can actually build confidently" is wider than it should be. Better structured in-app guidance within the Builder itself would help significantly.
The Insights analytics, while useful, hits a ceiling fairly quickly for clients who want meaningful custom reporting. Out of the box you get completion rates and step-level drop-offs, but building anything beyond that requires either exporting data or additional investment. For clients who are already paying a significant licensing fee, the expectation is that deeper analytics should be more accessible natively.
Finally and this is more of a structural concern WalkMe's licensing cost makes it a hard conversation with mid-market clients. The value is real, but the entry price means it's often positioned as a large-enterprise tool, which limits how broadly implementation partners can recommend it.
What problems is the product solving and how is that benefiting you?
The core problem we kept running into across clients regardless of whether the platform was SAP SuccessFactors, S/4HANA, or a non-SAP web application was the same: organizations would spend heavily on software licenses and implementation, go live, and then watch adoption stall. Users would either revert to old habits, flood the helpdesk with basic queries, or simply avoid the parts of the system they weren't comfortable with. The software was live, but it wasn't really being used.
WalkMe directly addresses that gap. A few patterns we've seen repeatedly across engagements:
Helpdesk ticket volume. We had a client running a SuccessFactors HCM rollout across multiple geographies. In the first month post-go-live without WalkMe, their HR helpdesk was logging a high volume of repetitive process queries password resets aside, most tickets were "how do I complete my appraisal" or "where do I submit a leave request." After deploying targeted Walk-Thrus and Smart Tips for the top ten recurring queries, that category of tickets dropped noticeably within six to eight weeks. The support team was able to refocus on actual system issues rather than hand-holding.
Training shelf life. The old model of pre-go-live training classroom sessions, recorded videos, PDF job aids has a short shelf life. Users retain very little by the time they actually need to perform a task in the system. WalkMe shifts guidance to the moment of need, inside the application, which is where it actually lands. Clients who previously ran three-day training programmes before every major release cycle have been able to scale that back significantly.
Faster onboarding on complex SAP environments. On S/4HANA Fiori deployments particularly, new users coming from older SAP GUI environments face a real adjustment. Role-specific Walk-Thrus that guide users through their most critical daily transactions have cut down the time it takes for new hires to reach operational confidence what previously took four to six weeks of shadowing and super-user support has compressed noticeably for clients who've invested properly in their WalkMe content.
From a partner delivery perspective, WalkMe has also given us a stronger post-go-live value proposition. Rather than the engagement ending at cutover, we can offer an ongoing adoption layer that keeps us relevant through hyper-care and beyond. That's changed how we structure some of our implementation contracts.
The measurable outcomes vary by client and scope, but the directional benefit is consistent lower support burden, faster user competency, and a better return on the underlying software investment.
WalkMe directly addresses that gap. A few patterns we've seen repeatedly across engagements:
Helpdesk ticket volume. We had a client running a SuccessFactors HCM rollout across multiple geographies. In the first month post-go-live without WalkMe, their HR helpdesk was logging a high volume of repetitive process queries password resets aside, most tickets were "how do I complete my appraisal" or "where do I submit a leave request." After deploying targeted Walk-Thrus and Smart Tips for the top ten recurring queries, that category of tickets dropped noticeably within six to eight weeks. The support team was able to refocus on actual system issues rather than hand-holding.
Training shelf life. The old model of pre-go-live training classroom sessions, recorded videos, PDF job aids has a short shelf life. Users retain very little by the time they actually need to perform a task in the system. WalkMe shifts guidance to the moment of need, inside the application, which is where it actually lands. Clients who previously ran three-day training programmes before every major release cycle have been able to scale that back significantly.
Faster onboarding on complex SAP environments. On S/4HANA Fiori deployments particularly, new users coming from older SAP GUI environments face a real adjustment. Role-specific Walk-Thrus that guide users through their most critical daily transactions have cut down the time it takes for new hires to reach operational confidence what previously took four to six weeks of shadowing and super-user support has compressed noticeably for clients who've invested properly in their WalkMe content.
From a partner delivery perspective, WalkMe has also given us a stronger post-go-live value proposition. Rather than the engagement ending at cutover, we can offer an ongoing adoption layer that keeps us relevant through hyper-care and beyond. That's changed how we structure some of our implementation contracts.
The measurable outcomes vary by client and scope, but the directional benefit is consistent lower support burden, faster user competency, and a better return on the underlying software investment.
Anonymous
Revolutionized Onboarding with Intuitive Guidance
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
I love how WalkMe reduces user confusion and lowers support tickets by providing in-app guidance. The biggest benefit is how quickly we can build and deploy in-app guidance without changing the underlying software. I really appreciate the visual editor because it's easy to create walkthroughs without coding.
What do you dislike about the product?
The setup can take time to get right, especially mapping workflows; it can also feel a bit heavy on page performance if too many prompts are running.
What problems is the product solving and how is that benefiting you?
WalkMe reduces user confusion with new systems, lowers support tickets through in-app guidance, and lets us quickly build walkthroughs with its visual editor, all without altering the underlying software.
Mousumi B.
WalkMe: Beneficial for Business and IT, and Still Evolving
Reviewed on May 12, 2026
Review provided by G2
What do you like best about the product?
The WalkMe solution is beneficial in many ways for both business and IT teams, helping support their needs across different areas.
What do you dislike about the product?
There’s really nothing for me to dislike. I think it’s a great, evolving product.
What problems is the product solving and how is that benefiting you?
We have a lot of tribal knowledge scattered across the organization. Walk Me can help me digitize all of it, and then we can use it for many different things.
Pravallika Y.
Great for Beginners, Annoying for Pros
Reviewed on May 11, 2026
Review provided by G2
What do you like best about the product?
I find WalkMe to be a great guide for first-timers. It helps users to find what place on the UI to go to complete their tasks. The initial setup was easy, which added to the convenience.
What do you dislike about the product?
I usually close the window as I don't need it, so its value diminishes for experienced users. It's a great guide for first-timers but gets annoying for an expert.
What problems is the product solving and how is that benefiting you?
WalkMe helps users find the right place on the UI to complete their tasks.
Airlines/Aviation
Walk me review
Reviewed on May 11, 2026
Review provided by G2
What do you like best about the product?
The fact that it is easy to record the trainings.
What do you dislike about the product?
I wish that the recordings could be compressed more so I could store them on confluence rather than sharepoint sites.
What problems is the product solving and how is that benefiting you?
I use these for internal it training sessions when hiring new employees to ensure that the team is aware of things they must do for compliance.