Sold by: WalkMe
Deployed on AWS
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
4.6
Overview
Pinpoint and resolve digital friction, manage future change, and achieve the software ROI you expect.
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Features: Data Application usage analytics: Monitor software usage and adoption at the application, department, and user level. Workflows analytics: See how apps are used, in what context and where users are experiencing friction. Guidance analytics: Understand how users engage with WalkMes interactive on-screen guidance. License optimization: Compare software investments to actual usage to optimize your software spend. Form analytics: Uncover actionable insights into where users get stuck, waste time, or abandon processes. Report customization: Track and measure user engagement and digital adoption projects.
Action Content creation: Design personalized workflows using a self-service editor. Process automation: Easily automate repetitive, tedious, and complex processes within and across applications. Manage and scale workflows: Resolve building issues in real time. Automate testing and maintenance processes for fast, reliable deployment. Seamlessly integrate the look and feel of your brand across all WalkMe elements.
Experience In-app guidance: Provide contextual guidance and support on key workflows with tooltips, visual cues, onboarding task lists, and on-demand resources. Notifications and surveys: Deliver key information, gather feedback, and activate your users with pop-up notifications and surveys. Conversational interface: Leverage a natural language chat interface to find information, automate processes, and complete tasks faster. Employee hub: Drive employee efficiency and engagement with a unified gateway to work on desktop and mobile.
About WalkMe WalkMe is cloud-based digital adoption platform (DAP) enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization needs.
Highlights
- Deliver frictionless, people-first software experiences with the worlds leading Digital Adoption Platform. Get full visibility into the software running in your organization and whether its being used as intended, all in the context of the jobs your people are trying to get done.
- Instantly deliver personalized, automated experiences at the point of friction. Manage change effectively as you implement new processes, software, and business priorities.
- Show software ROI with clear and measurable adoption and efficiency KPIs by application, workflow, or business process. WalkMe DAP is purpose-built with security in mind, using a robust approach to protect data privacy and adhere to compliance regulations. This enables global customers to accelerate digital adoption with peace of mind.
Details
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
WalkMe for Employees | $150,000.00 |
Vendor refund policy
Non-refundable
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
community@walkme.com , 1-855-4-WALKME (925563)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By WalkMe
By Contentsquare
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Application Usage Analytics
Monitor software usage and adoption metrics at the application, department, and user level to track digital adoption across the organization.
Workflow Analytics and Friction Detection
Analyze how applications are used in context and identify where users experience friction within workflows to pinpoint areas requiring intervention.
Process Automation
Automate repetitive, tedious, and complex processes within and across applications with self-service workflow design capabilities.
In-App Contextual Guidance
Provide on-screen guidance including tooltips, visual cues, onboarding task lists, and on-demand resources to support users at the point of friction.
Conversational Interface
Leverage natural language chat interface to enable users to find information, automate processes, and complete tasks through conversational interactions.
Automatic Data Capture Architecture
Tagless data capture mechanism that automatically collects 100% of user interactions across web and mobile applications without requiring manual tagging or configuration.
Deployment Flexibility
Support for hybrid, single-tenant, and multi-tenant deployment environments to accommodate enterprise-grade compliance and operational requirements.
Cross-Platform Application Support
Comprehensive support for web applications, mobile apps, single-page applications, React Native, and Flutter frameworks to capture user behavior across all digital touchpoints.
Data Privacy and Masking
Automatic masking of sensitive data including PII, PCI, PHI, and NPI to ensure security and regulatory compliance standards.
Real-Time Anomaly Detection and Analysis
Real-time identification and analysis of digital friction, anomalies, and fraud patterns with root cause analysis capabilities across customer journeys.
User Interaction Visualization
Heatmaps and journey mapping capabilities that display user clicks, hovers, scrolls, and content element performance metrics including attractiveness, engagement, click rate, and conversion.
Session Replay Technology
Capability to replay individual user sessions including mouse movements, clicks, taps, and swipes to identify pain points and validate user experience hypotheses.
Customer Journey Analysis
End-to-end journey tracking from entry to exit with segmentation capabilities to identify opportunities, frustrations, and conversion progression patterns across key audience segments.
Impact Quantification Engine
Measurement and analysis of user experience impact on business metrics including conversion rate, revenue, site and app performance.
AI-Powered Analytics Platform
Scalable and flexible artificial intelligence-powered platform designed for analyzing digital experience data across websites and applications.
Standard contract
No
Customer reviews
Farhan K.
Intuitive Navigator and Editor That Just Works
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
the navigator and editor , how intuitive it is with tany software
What do you dislike about the product?
no significant downsides, but could have more creation guides
What problems is the product solving and how is that benefiting you?
user guidance and training
Aashita A.
Easy Demo and Walkthrough Creation for Clear User Guidance
Reviewed on Jun 15, 2026
Review provided by G2
What do you like best about the product?
Easy to create demos and walkthroughs for guidance
What do you dislike about the product?
Shows error sometimes and lags within the system
What problems is the product solving and how is that benefiting you?
It helps in implementing ERP
Ryan F.
Provides Robust In-App Guidance That Make Processes Easy to Follow
Reviewed on Jun 09, 2026
Review provided by G2
What do you like best about the product?
It is an excellent tool that enables us to integrate a wide range of content formats including videos, user flows and articles into platforms to help with user adoption and improve onboarding.
What do you dislike about the product?
Managing and maintaining a large number of guides requires proper dedication to ensure content is always up to date as processes change.
What problems is the product solving and how is that benefiting you?
The easy to consume walkthroughs and in-app guides significantly reduces dependency on external documentation, improves product adoption and reduces training effort.
Insurance
Great Interface and Responsive, Helpful Support
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
It has a great interface, and the customer support team is responsive and helpful.
What do you dislike about the product?
Nothing to report as of yet—the platform has been great so far.
What problems is the product solving and how is that benefiting you?
We create modern, responsive guides for our users.
Sumana C.
Easy Integration with Real-Time In-App Guidance!
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
Easy to integrate. Real-time, in-app guidance provided. Ease of development.
What do you dislike about the product?
Too many settings and advanced settings related factors which make it challenging to have control over the design / development elements.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us to create end-user training materials.