Sold by: GlassboxÂ
Deployed on AWS
Glassbox delivers enterprise grade customer intelligence for regulated industries, including Financial Services, Insurance, Government, Telecom, Airlines, and Utilities. With tagless data capture, real time insights, and flexible deployment options, Glassbox empowers teams to resolve digital friction, detect fraud, and ensure compliance.
Overview
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What is Glassbox?
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Fraud Prevention with Glassbox
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Compliance Made Easy with Glassbox
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Customer Journey Maps & Session Replay
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Data Security with Glassbox
Glassbox is the leading provider of enterprise grade customer intelligence solutions, purpose built to help regulated industries, including Financial Services, Insurance, Government, Telecommunications, Airlines, and Utilities, deliver seamless and secure digital experiences.
With support for hybrid, single tenant, and multi tenant environments, Glassbox adapts to the unique security, compliance, and operational needs of enterprises. Our tagless architecture automatically captures 100% of user interactions across web and mobile applications, no manual tagging required, so you can analyze every customer behavior with confidence.
Key Capabilities: Real time data capture: Automatically collect every user interaction without manual tagging or configuration, ensuring no critical events or data points are missed.
Flexible deployment options: Deploy Glassbox in hybrid, single tenant, or multi tenant environments to meet enterprise grade compliance and operational requirements.
Comprehensive mobile support: Gain insights across mobile apps and major frameworks like React Native, Flutter, and single page applications for a complete view of customer behavior.
Built in privacy and compliance: Automatically mask sensitive data such as PII, PCI, PHI, and NPI to ensure security and meet regulatory standards.
Resolve digital friction and detect anomalies: Identify and resolve issues across websites and mobile apps, uncover anomalies to mitigate fraud and risk, deflect and enhance customer support requests, and power data projects with Glassboxs first party data for improved conversion rates and customer satisfaction.
Cross functional visibility: Empower IT, Product, CX, Support, and Compliance teams with a single platform to uncover opportunities and measure business impact.
Glassbox Helps Organizations: Turn customer data into actionable decisions in minutes with real time insights.
Identify and resolve digital friction, detect fraud and risk, and fuel data driven projects with trusted insights.
Ensure compliance and security while maintaining full visibility across customer journeys.
Provide teams with a unified view of user behavior and root cause analysis to drive measurable outcomes.
Trusted by 60% of the largest U.S. based banks and global enterprises like Air Canada and Marriott Hotels, Glassbox delivers unparalleled insights to optimize digital journeys, accelerate growth, and enhance brand trust.
Glassbox has been recognized as a G2 Top Software Company and a leader across multiple categories, with high satisfaction scores from real customer reviews.
For private offers, custom agreements, or any inquiries, contact partners@glassbox.com .
To learn more about how Glassbox empowers the worlds smartest digital companies, visit: www.glassbox.comÂ
Highlights
- Tagless Data Capture & Flexible Deployment: Automatically capture 100% of interactions without manual tagging. Deploy in hybrid, single-tenant, or multi-tenant environments with built-in enhanced masking to safeguard PII, PCI, PHI, and NPI.
- Seamless Web & Mobile Support: Analyze digital journeys across web, mobile apps, and SPAs with full support for React Native and Flutter, ensuring visibility across all platforms.
- Actionable Insights: Resolve digital friction, detect fraud and anomalies, and leverage first-party data to optimize customer journeys, enhance compliance, and drive data-driven decisions.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Glassbox Basic | Up to 50K sessions per month; 10 seat users; Web or Mobile | $50,000.00 |
Glassbox Standard | Up to 100K sessions per month; 15 seat users; Web or Mobile | $75,000.00 |
Glassbox Enterprise | Starting from 100K; Web and Mobile; Reach out for a private offer | $100,000.00 |
Vendor refund policy
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Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Data Capture Mechanism
Tagless architecture that automatically captures 100% of user interactions across web and mobile applications without manual configuration
Cross-Platform Support
Comprehensive insights across mobile apps, web applications, single page applications, and major frameworks including React Native and Flutter
Privacy and Compliance Framework
Automatic masking of sensitive data types including PII, PCI, PHI, and NPI to ensure regulatory compliance and data security
Deployment Flexibility
Support for hybrid, single tenant, and multi-tenant deployment environments to meet enterprise-specific operational requirements
Anomaly Detection Capability
Advanced system for identifying digital friction, detecting fraud risks, and uncovering behavioral anomalies across digital platforms
User Interaction Visualization
Advanced heatmap and journey tracking technology that captures user clicks, hovers, and scrolling behaviors across digital platforms
Session Replay Technology
Comprehensive user journey recording system that captures mouse movements, clicks, taps, and swipes with precise replay capabilities
Performance Analytics
AI-powered analytics platform that evaluates content element performance using metrics like attractiveness, engagement, click rate, and conversion
Digital Experience Intelligence
Machine learning-driven platform that provides deep insights into user progression from entry to exit across digital interfaces
Impact Measurement Framework
Advanced quantification system that correlates user experience metrics with key business performance indicators like conversion rates and revenue
Data Capture Automation
Autocapture technology that automatically tracks and streams comprehensive digital interaction data without manual event tracking
Real-time Data Analysis
Instant access to high-quality behavioral data with real-time exploration and analysis capabilities
Data Science Integration
Advanced data science techniques applied to complete digital engagement data to uncover behavioral insights
Streaming Data Pipeline
Automated event streaming infrastructure enabling continuous data collection across web, mobile, and digital applications
Behavioral Insight Generation
Automated insight mining that identifies unique user engagement patterns and potential improvement opportunities
Standard contract
No
Customer reviews
0 ratings
0 AWS reviews
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796 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Fraser M.
Understand user behavior
Reviewed on Jul 15, 2025
Review provided by G2
What do you like best about the product?
How everything is linked. Obviously you get a vast amount quantitative data from your pages and journeys but you also get to understand why users aren't converting/progressing via the session recordings.
What do you dislike about the product?
Stored more data. If the data retention length was more the 30 days.
What problems is the product solving and how is that benefiting you?
We use it to understand why users aren't converting and how we can improve journeys
Adi T.
Intuitive interface
Reviewed on Jul 14, 2025
Review provided by G2
What do you like best about the product?
Glassbox makes it very easy to search and find information about sessions. The interface is intuitive, and locating specific data is quick and efficient.
What do you dislike about the product?
Glassbox is a powerful tool, but there’s room for improvement. Enhancing session load speed, adding more advanced filtering options, and improving mobile responsiveness would boost usability. Clearer error messages and better onboarding for new users could also enhance the experience. More customizable dashboards would further increase its overall value.
What problems is the product solving and how is that benefiting you?
Glassbox saves us time and enhances productivity. Overall, it’s a user-friendly tool that simplifies session analysis and improves accessibility to key insights.
Yoed Y.
Glassbox is a great tool
Reviewed on Jul 14, 2025
Review provided by G2
What do you like best about the product?
It's great that I can view the customer journey through the app, and watch the relevant network calls. It helps greatly debug issues related to customer experience, and in addition get the calls. so I can create my own flows for load tests running the exact order of requests to the various services.
What do you dislike about the product?
No complaints, I find it very easy to use in general
What problems is the product solving and how is that benefiting you?
Observing the customer journey across different screens, buttons, and options provides valuable insights into how we can improve the user experience. It helps identify areas for optimization and refactoring, enabling teams to enhance the overall flow and ensure a smoother, more efficient interaction for our customers.
Stephanie V.
Great Journey Maps
Reviewed on Jul 08, 2025
Review provided by G2
What do you like best about the product?
Probably the journey maps. Its good to get a high level view of abandons and where the traffic is coming from/going to.
What do you dislike about the product?
I find it challenging to understand how to set it up and differentiate when you have various platforms within your ecosystem.
What problems is the product solving and how is that benefiting you?
I'm using Glassbox as a UX tool to optimise my platform.
Daniel H.
Great session replay
Reviewed on Jul 07, 2025
Review provided by G2
What do you like best about the product?
Playback of the sessions is a game changer
What do you dislike about the product?
Heatmaps can be tricky to configure with the right view
What problems is the product solving and how is that benefiting you?
Support no longer need to jump on a call with the customer for every issue, this is brought our video calling rate down significantly