Has improved user onboarding and workflow visibility but needs easier customization and better affordability
What is our primary use case?
WalkMe serves as my digital adoption platform that provides features where user friction is reduced, and you get different sorts of walkability and navigation. The navigation workflows help you understand the features and perform all necessary operations. WalkMe is adopted across different platforms and acts as simple in-app guidance that gives automated tools, automation, and analytics, providing whatever content is visible on the platform. WalkMe helps you over the context.
A quick specific example of how I use WalkMe in my organization is mainly during VMware deployments when we deploy this VMware.
My main use case for WalkMe involves internal IT applications that are generally available. I write those IT, ITAM, and supporting tools for troubleshooting monitoring dashboards and all that. WalkMe can be deployed there, reducing time for my team and all of the change management and feature releases. Majorly, for example, in the case of VMware, we use VM management tools, all the storage, and where you have all your compute storage and networking in place. WalkMe helps with the virtualization of the storage part and gets things sorted for us.
What is most valuable?
In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users. Since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have. Whatever software we use, typically in the case of VMware, we gain more analytics and automation using WalkMe, which has improved our ROI.
Regarding WalkMe's analytics and automation features, the workflow gives us measurement and analysis via the analytics dashboard showing how users are behaving, where they are dropping off, and which areas are underused. It also helps optimize guidance, automate steps, and refine workflows. You have the steps to follow precisely, and it is also natively integrated with the tools we have. This additional integration helps to automate everything.
The unique features that my in-house team finds especially valuable in WalkMe include its faster onboarding capability and integration with other fields. Most of our products are SaaS-based, and we have a portal for those SaaS products. WalkMe increases features and reduces our load by providing walkthroughs, map guidance, and excellent contextual help. I have seen improvement with the software since we adopted WalkMe's features, and it shows user friction, revealing that certain user bases are restricted to specific software. It gives us comprehension of how users interact within the platform.
What needs improvement?
WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors. The integration can sometimes take a lot of time, especially customizing certain segments. Compatibility and maintenance of changes are also factors and simplifying the platform will always help users. Simplification and reducing costs will be beneficial.
For how long have I used the solution?
I have been using WalkMe for almost six to eight months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
WalkMe supports web, desktop, and mobile applications, with governance and security in place. It is best suited for all enterprise-level applications like SAP, Salesforce, and Workplace, making it pretty scalable.
How are customer service and support?
WalkMe's customer support is good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before WalkMe, we were aware of competitors like Workface and other solutions, but WhatFix was more famous compared to the others.
What other advice do I have?
On a scale of one to ten, I would definitely give WalkMe a seven.
I chose seven out of ten because I feel it is neutral, and it is at a very beginning stage of market study. WalkMe has certain competitors, such as WhatFix, which has its own set of features. I encourage WalkMe to explore the market more and study use cases. Even though the integrations with WalkMe are stronger, the challenges in the market have increased as competitors rise day by day. I would encourage WalkMe to focus on user attention and feedback, and to develop more natively into user bases.
We considered WorkFix, but we chose WalkMe because it has been supported by SAP for various reasons.
I would definitely recommend WalkMe, but if others are looking for a price-sensitive solution, I would not generally suggest it because WalkMe has its own pricing competition. If WalkMe can reduce its pricing for the market, especially for low-end SMB sectors, then I would definitely encourage its use. My overall review rating for WalkMe is seven out of ten.
Empowering users, one click at a time.
What do you like best about the product?
WalkMe combines intuitive usability with powerful features and seamless integration, supported by excellent customer service, making it a key driver for efficient digital adoption.
What do you dislike about the product?
Customizing complex workflows may require extra effort or support, especially for large-scale deployments and teams may need dedicated training to use all features effectively.
What problems is the product solving and how is that benefiting you?
WalkMe transforms complex tools into simple, guided experiences- showing users exactly what to do, right when they need it. The result? Less frustration, faster learning, and far fewer "how do I do this?" messages. For me, it has completely changed how we onboard and train users, providing real-time guidance, smart automation, and actionable insights that make my workflow smoother and more efficient.
Speeds Up Onboarding and Adoption, But Requires Planning.
What do you like best about the product?
WalkMe helps users complete tasks easily by guiding them step-by-step. It reduces confusion, improves user experience, and lowers support requests. The best thing about using WalkMe is that it speeds up onboarding and training, improves software adoption across teams and saves time and cost on support.
It also gives insights into user behavior to improve processes.
What do you dislike about the product?
Sometimes WalkMe can be complex to set up, especially for advanced use cases. It needs careful planning and testing. Also, if the platform changes often, maintaining WalkMe content can take extra effort.
What problems is the product solving and how is that benefiting you?
We are addressing position management within our HR system by utilizing WalkMe. With WalkMe's actionbot and automated steps, we are streamlining the process for people managers, making it simpler for them to create new positions and handle changes efficiently.
Great for User Onboarding, But Needs More Stability for Developers
What do you like best about the product?
It really helps our users in navigating a new tool. It replaces 1:1 coaching at a basic level, saving us time and resources. The customer support is unmatched and they will respond within a couple of hours.
What do you dislike about the product?
It can be glitchy and not consistant from a developers point of view. Also, many times it doesn't scale to zoom percentage.
What problems is the product solving and how is that benefiting you?
allowing users to walk through processes without a trainer having to take time and walk them through the basics.
Powerful Guidance and Chatbot, even though with need to use CSS at times
What do you like best about the product?
This is a powerful on-screen guidance tool that helps set boundaries for users, particularly in situations where there are system limitations. I also really appreciate the chatbot feature, which makes interacting with users much easier.
What do you dislike about the product?
To use CSS when some features or customizations aren't possible with the current options in the WalkMe editor.
What problems is the product solving and how is that benefiting you?
WalkMe has been helpful in addressing some of the pain points our users experience. It's also useful for reminding users about small details that might otherwise be overlooked, especially for those who don't use the application every day.
After 3 years of using WalkMe
What do you like best about the product?
Best about WalkMe is it simplifies complex processes and guides end users through intuitive solutions like passive, moderate, intrusive ones depending on the business case scenario. The capability that WalkMe gives the builder to choose between them and not always an aggressive solution is a highlight. Also, the opportunity it gives the builder/engineer to be creative when it comes to solutioning part. Features like shoutouts effectively capture user attention and link directly to relevant actions, reducing time spent on repetitive support requests. The ability to segment solutions based on user demographics is another standout advantage. Capability it has to configure the WalkMe Menu anywhere within the applications is the best. We use this especially to support our HR support agents for Case management process.
What do you dislike about the product?
The downside I felt out of my experience and to be very specific with examples, the time it takes for product ideas to move from submission to implementation stage. For instance, initially when we wanted to use “Surveys”, we realized that it doesn’t has the feature to create those dependent questions based on the user’s response. Now that it has been implemented, however I can say that it took nearly 2 years to see the implementation. Additionally, working with Workday applications often required complex jQuery to meet business requirements, which added to the effort. Finally, product updates—such as changes in element positions—don’t automatically adjust existing solutions, requiring builders to spend extra time reconfiguring them, which can be a maintenance challenge.
What problems is the product solving and how is that benefiting you?
HR and Payroll support queries and Org related projects and programs.
I had a question for support and it was answered easily
What do you like best about the product?
It does almost everything that our organization needs it to do and their support are top notch
What do you dislike about the product?
I'd like a more robust survey distribution system, along with html integrated across the app rather than bbcode
What problems is the product solving and how is that benefiting you?
We use walkme for a series of quick on the fly UI updates along with self help guidance for users so they dont need to clog up phone lines
An Invaluable Asset!
What do you like best about the product?
For the purposes of my role specifically, I love Visions. Watching the user's experience is so helpful for seeing where education may be needed, or when something is a true technology issue or a user error. More broadly, I love that we can create targeted messaging to help with information and pain points. And the in-depth analytics let us see and measure if our messaging and guidance is being used/having the desired effect.
What do you dislike about the product?
Building content is unnecessarily complicated.
What problems is the product solving and how is that benefiting you?
Our technology is updated frequently, and WalkMe allows to both easily notify our customers of changes, but also build in guided help when needed.
Since having our point of contact updated we have had a great experience.
What do you like best about the product?
Right now we have designated people like John Short to jump on issues we may be having which is a real necessity for our business.
What do you dislike about the product?
Prior to John we had more delayed response times which can be frustrating especially in the financial world where time can have a monetary impact.
What problems is the product solving and how is that benefiting you?
One of our largest use cases is providing stop gaps for our technology platform as well as implementing educational messaging for guidance to our users.
Great Customer Support Experience
What do you like best about the product?
When needing assistance, the WalkMe Support team responded extremely quickly and took the time to replicate my issue. When an immediate answer wasn't available, they passed along my questions to the appropriate teams as needed. I received prompt and clear responses and even additional actions to make my ideas known to their product team!
What do you dislike about the product?
Some of the user interface can seem clunky - but with proper training (provided for free by WalkMe), this is a challenge that can be overcome relatively quickly!
What problems is the product solving and how is that benefiting you?
WalkMe allows our team to add additional features without the need to use developer time and energy :)
