Sold by: ContentsquareÂ
Deployed on AWS
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible, scalable and AI powered platform, you quickly get a deep understanding of your customers whole online journey and the ah ha moments you need to deliver the right digital experiences.
Overview
What you will get with Experience Analytics Understand how users engage with your site and app to inform your UX improvements
Increase engagement and reduce abandonment in your digital business
Align and connect your teams in charge of your digital experience and boost impact and efficiency
What you will be able to do Improve engagement and conversion for every journey: Discover how your customers progress from entry to exit. Discover your biggest opportunities and frustrations and build more intuitive journeys for key audience segments.
Reveal customer interactions on any page: See where users click, hover, and scroll, so you can understand where users get distracted and what grabs their attention. Visualize the performance of each content element on key metrics like attractiveness, engagement, click rate and conversion.
See exactly what your users saw: Replay any individual journey to see exactly what the user saw and did including mouse movements, clicks, taps, and swipes. Uncover pain points, validate hypotheses, and share replays to accelerate decision-making.
Impact Quantification: Understand the impact of user experience on key business metrics like conversion rate, revenue, site and app performance, and user experience.
For custom pricing, EULA, or a private contract, please contact sales@contentsquare.com . Please view the Contentsquare Addendum to AWS Marketplace here: https://contentsquare.com/legal/aws-marketplace-master-service-agreement/Â
Highlights
- Journeys & Heatmaps: See how your content is performing and visualize customer journeys from start to finish
- Session Replay: Reveal exactly what customers experienced during crucial moments
- Impact Quantification: Quickly understand the impact of good and bad digital experiences
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Contentsquare | Up to 12 Million Page Views | $170,000.00 |
Vendor refund policy
Custom pricing options
Request a private offer to receive a custom quote.
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
User Interaction Visualization
Advanced heatmap and journey tracking technology that captures user clicks, hovers, and scrolling behaviors across digital platforms
Session Replay Technology
Comprehensive user journey recording system that captures mouse movements, clicks, taps, and swipes with precise replay capabilities
Performance Analytics
AI-powered analytics platform that evaluates content element performance using metrics like attractiveness, engagement, click rate, and conversion
Digital Experience Intelligence
Machine learning-driven platform that provides deep insights into user progression from entry to exit across digital interfaces
Impact Measurement Framework
Advanced quantification system that correlates user experience metrics with key business performance indicators like conversion rates and revenue
Data Capture Automation
Autocapture technology that automatically tracks and streams comprehensive digital interaction data without manual event tracking
Real-time Data Analysis
Instant access to high-quality behavioral data with real-time exploration and analysis capabilities
Data Science Integration
Advanced data science techniques applied to complete digital engagement data to uncover behavioral insights
Streaming Data Pipeline
Automated event streaming infrastructure enabling continuous data collection across web, mobile, and digital applications
Behavioral Insight Generation
Automated insight mining that identifies unique user engagement patterns and potential improvement opportunities
Data Collection and Profiling
Advanced individual and aggregate data collection system that continuously updates user profiles with experience, operational, and behavioral data across multiple touchpoints
Natural Language Processing
NLU-backed text analytics solution for analyzing customer feedback, sentiment, emotions, and identifying top customer complaints
Experience Journey Mapping
Capability to identify critical journey hotspots, key drivers, and analyze experiences across different segments and cohorts
Multi-Experience Management
Comprehensive platform for managing four core business experiences: customer, employee, product, and brand experiences
Cross-Channel Data Integration
System that enables tracking and understanding of user preferences and experiences across different channels and time periods
Standard contract
No
Customer reviews
0 ratings
0 AWS reviews
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7 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Brittany H.
Used best for visualizing changes
Reviewed on Oct 25, 2017
Review provided by G2
What do you like best about the product?
You can get random samples or set up "triggered" recorded sessions in combination with heat maps. Neither of these functionalities are unique to Clicktale, but if it's in your budget, this is the way to go.
What do you dislike about the product?
It's really pretty. Sounds like a positive right? Well, you have to be careful with reports that look to pretty. Stakeholders can take it as an absolute truth about how all users interact with your website. I recommend not sharing video recordings, and only sharing heatmaps/clickmaps (some stakeholders don't understand the term heatmaps as easily as clickmaps) to reveal how interaction with your website may or may not have been affected by a recent change to your website. Again, don't rely on clicktale to define problems, especially because you don't see exactly what users see in recordings. Use it to support your own expertise.
What problems is the product solving and how is that benefiting you?
Showing clickmaps
Recommendations to others considering the product:
I always recommend finding demos or how to's on YouTube before purchasing any software or online service. Get a glimpse at the user interface and see the types of tasks people are actually trying to accomplish with the service.
Internet
Clicktale review
Reviewed on Oct 25, 2017
Review provided by G2
What do you like best about the product?
I really like its integration with other web analytics tools, such as Adobe (Test &) Target. It means I can play back sessions of users who see the control and variants, which is super useful.
What do you dislike about the product?
We actually had issues integrating Clicktale with Omniture, although we eventually resolved it. We experienced a clash of cookies between the two tools, which meant the sessions in Clicktale weren't showing the right test experience (i.e. people who were allegedly shown the variant were appearing in the control bucket).
What problems is the product solving and how is that benefiting you?
It helps add 'why' to the 'what', which adds a qualitative layer to our work. Analytics doesn't always give you a conclusive answer, so to be able to show actual humans doing stuff to prove our point in a real boon.
Recommendations to others considering the product:
I'd take a look at a few others. We also use FullStory, which doesn't have as big a feature set, but it's cheaper and covers the basics well.
Dave D.
If You Like the Web Version, You'll Like This
Reviewed on Jun 04, 2016
Review provided by G2
What do you like best about the product?
Easiest implementation of all app analytics we've tried. A close second to Appsee. And of course, their years of experience with heatmaps shines through here too.
Their single line import into our tracking container was as simple as installing it on a website. Their remote script was fast and didn't add more than half a second in any tests that we did, but we loaded asynchronously so it was minor.
Client took the heatmaps and limited crash analytics and actually used them as the basis for another app for a different organizational department.
Their single line import into our tracking container was as simple as installing it on a website. Their remote script was fast and didn't add more than half a second in any tests that we did, but we loaded asynchronously so it was minor.
Client took the heatmaps and limited crash analytics and actually used them as the basis for another app for a different organizational department.
What do you dislike about the product?
The crash analytics are not even close to being worth the investment.
While our client loved the heatmaps, we found that on mobile, their use is quite limited. Heatmaps are incredibly valuable for those using smaller devices with one hand but the bigger screens had taken over greater than a 50% share on the project that we were working on so it was not as important.
While our client loved the heatmaps, we found that on mobile, their use is quite limited. Heatmaps are incredibly valuable for those using smaller devices with one hand but the bigger screens had taken over greater than a 50% share on the project that we were working on so it was not as important.
What problems is the product solving and how is that benefiting you?
We were running multi variant and simple split tests on a plethora of UX changes or a major US retailer's app.
We tested quite a few (those that didn't slow the app down or have any cross interactions with each other through the standard Google Tag Manager SDK container.
We tested quite a few (those that didn't slow the app down or have any cross interactions with each other through the standard Google Tag Manager SDK container.
Recommendations to others considering the product:
Appsee is better, by a long shot. However, ClickTale has a much easier setup and premise than Appsee. Definitely add it into your tracking container if your UX team is involved heavily. If you're limited on funds, this is a good choice too. However, for something more comprehensive, you can go with Appsee.
Cesar C.
The best tool of all
Reviewed on Jun 03, 2016
Review provided by G2
What do you like best about the product?
This tool provides you with all the information about each user's interaction and experience. It can give you exact information about your app's functionality and help you know where to invest, whether it works or not, make adjustments, or stop investing.
What do you dislike about the product?
For me, it is the perfect tool, but if I have to say something I don't like, it would be the price, because I wish all my clients would listen to my recommendation to have this tool.
What problems is the product solving and how is that benefiting you?
Profitability, user experience, and improvements in digital assets such as apps.
Recommendations to others considering the product:
This tool is worth every penny they charge you. For me, it is the best in terms of the app and also its web analysis version. Simply the best.
Internet
Review of Clicktale Suite
Reviewed on May 30, 2016
Review provided by G2
What do you like best about the product?
The UI of Clicktale’s system is clean and user-friendly. It is easy to find the data I am looking for and I get a complete view of our conversion funnel
What do you dislike about the product?
It would be nice if I could connect it to our stores on social media. I consider them a part of the conversion funnel, so that is something I feel is lacking.
What problems is the product solving and how is that benefiting you?
The problem was that I didn’t have a way of understanding where users were dropping out from the conversion funnel - where the holes were. Clicktale helped me identify these problematic points, fix them and improve my conversion rates.
Recommendations to others considering the product:
Any business that wants a complete view of their conversion funnel (so they can optimize and increase ROI) should take a look at Clicktale.