Sold by: Unbabel
Unbabel translation platform lets businesses cut down costs, scale across content types, simplify processes and drive tangible ROI from AI-led translation.
4.6
Overview
Unbabel translation platform lets businesses cut down costs, scale across content types, simplify processes and drive tangible ROI from AI-led translation.
Unbabel blend of rich, purpose-built AI, with humans layered in where needed, make us the ideal choice for business managers who translate large volumes of content on an ongoing basis and have to demonstrate efficiency and ROI. Unbabel customizable workflows can adapt to changing business goals, and our comprehensive reporting provides confidence in translation quality as well as visibility into budget spend.
Trusted by leading enterprise brands such as Logitech, Booking.com Panasonic and Patagonia, Unbabel helps you provide a consistent multilingual experience, grow to new markets, and build trust around the world.
For custom pricing or additional information, please contact: sales@unbabel.com
Highlights
- Boost your CSAT scores by supporting your customers in their language without disrupting the agent workflow. Our customized glossaries and sophisticated tone of voice controls mean that you always sound like yourself in every language.
- Meet surges and scale your multilingual support at a lower cost. With Unbabel, you can handle peak-season volumes without factoring in language and streamline operational efficiency by onboarding agents fasters hiring for expertise, not language skills.
- Protect every customer's privacy. Unbabel is ISO-27001 certified and fully GDPR and CCPA compliant, with robust data encryption and anonymization to ensure the utmost privacy for our customers and their customers.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Starter Plan | For organizations trialling or getting started with multilingual support | $10,000.00 |
Standard Plan | For organizations scaling multilingual support | $30,000.00 |
Enterprise Plan | For organizations with high volume multilingual support | $120,000.00 |
Dimensions summary
You buy this platform through a contract billed in units, where each unit represents your translation volume. Three plans set the structure: Starter Plan, Standard Plan, and Enterprise Plan. All three bill on the same unit basis, so the plans differ by the scale of multilingual support you need. Starter Plan fits trials or early use. Standard Plan supports scaling volume. Enterprise Plan suits high-volume needs. Pricing scales with the number of units you commit to, letting you match your plan to your expected translation activity.
Top-of-mind questions for buyers
A unit represents your translation volume. The platform meters the content you send for translation, drawing down against the units you commit to under your chosen plan. As you request more translations for text and files, you consume more units.
The platform runs AI machine translation first, then flags lower-scoring translations for optional human review by editors. Because all three plans bill on the same unit basis, your cost tracks the translation volume you process, not a separate charge for the review step itself.
All three plans meter the same way, by unit. They differ by the scale of multilingual support you commit to. Starter Plan fits trials or early use, Standard Plan supports scaling volume, and Enterprise Plan suits high-volume needs. You match the plan to your expected translation activity.
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Vendor refund policy
Please refer to Unbabel's Terms & Conditions
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our Customer Happiness team will provide 24/5 regular support and 24/7 assistance for incidents. For any inquiries or issues, please contact us via email at customer.happiness@unbabel.com or visit our Help Center.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Unbabel
By Smartling, Inc.
By Phrase
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Translation Engine
Blend of purpose-built artificial intelligence with human review layered where needed for translation processing
Customizable Glossaries and Tone Controls
Customizable glossaries and sophisticated tone of voice controls to maintain brand consistency across multiple languages
Workflow Customization
Customizable workflows that adapt to changing business goals and requirements
Comprehensive Quality and Budget Reporting
Comprehensive reporting providing visibility into translation quality metrics and budget spend tracking
Data Security and Compliance
ISO-27001 certification with GDPR and CCPA compliance, robust data encryption and anonymization capabilities
Translation Management System
Turnkey translation management system offering workflow automation, translator tools, translation management, reporting, and integrated translation solutions including machine translation and AI-powered translation capabilities.
Content Ingestion Automation
Multiple connectivity options including customizable API, connector ecosystem with 50+ integrations, and Global Delivery Network proxy solution to achieve 99.9% content ingestion automation.
AI and Machine Learning Integration
Integrated generative AI and machine learning solutions embedded into translation workflows, including AI-powered human translation delivering human-quality output.
Multi-Language Localization
Support for translating and localizing content into any language across any media format at enterprise scale.
Quality Measurement and Improvement
Measurement and improvement of translation quality at enterprise scale with reporting and analytics capabilities.
Machine Translation Engine Selection
Access to 30+ machine translation engines including Amazon Translate with intelligent engine selection based on language pair, content type, and quality threshold. MT Optimize tunes engine performance using proprietary translation data, and Phrase Custom AI trains dedicated models on company content to reflect terminology and brand voice.
Workflow Automation and Orchestration
No-code workflow builder that automates content pipelines up to 50x faster than manual processes. Supports both traditional automation and agentic workflows where AI agents orchestrate multilingual content end-to-end without human intervention. MCP server support enables integration with MCP-compatible AI tools and agents.
Brand Consistency and Quality Control
Style Guides define brand identity and tone applied consistently across translation generation, post-editing, and quality evaluation. Auto Adapt applies context automatically to AI-generated output. Quality Profiles and automated quality gates evaluate output against defined standards with real-time scoring to route content for human review when needed.
Centralized Linguistic Asset Management
Centralized platform for translation workflows, linguistic assets, vendor management, translation memories, and glossaries. Reinforces approved terminology at every stage of content processing. Language intelligence improves with every piece of content processed through the system.
Multilingual Content Delivery Across Channels
Handles key-based content from code repositories and design files with Zero-Touch Localization for automatic detection, translation, and commit of strings. Supports transcription, subtitling, dubbing, and video across 130 languages. Integrates with 200+ external systems including Notion, ServiceNow, and Salesforce through APIs and verified solutions.
Standard contract
No
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Customer reviews
Computer Software
Practical and quick translation with Zendesk
Reviewed on Feb 07, 2025
Review provided by G2
What do you like best about the product?
I can easily translate my article content within Zendesk.It saves me so much time ! The translated content is already imported with the Zendesk tool.
It was easy to implement, to integrate and the support is quick and efficient.
I use it on a weekly basis, and won't change for another tool.
It was easy to implement, to integrate and the support is quick and efficient.
I use it on a weekly basis, and won't change for another tool.
What do you dislike about the product?
I would love to receive a notification when the translation is done
What problems is the product solving and how is that benefiting you?
The translation of our help center : we can assist more customers and we save so much time
Zeynep S.
A Helpful Translation Tool
Reviewed on Jan 30, 2025
Review provided by G2
What do you like best about the product?
I like that Unbabel blends AI with human editing, so the translations are usually accurate and natural. It saves a lot of time compared to doing everything manually.
What do you dislike about the product?
Sometimes, the translations still need tweaking, and response times can be a bit unpredictable.
What problems is the product solving and how is that benefiting you?
Unbabel helps break language barriers by providing fast and accurate translations.
Insurance
Excellent translation service!
Reviewed on Jan 29, 2025
Review provided by G2
What do you like best about the product?
I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly!
What do you dislike about the product?
Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement.
What problems is the product solving and how is that benefiting you?
The challenge of multilingual communication, unbabel breaks the language barrier and enables business to thrive and communicate with global customers effortlessly.
Marija .
I really like the quickness and reliability of G2 along with an excellent vocabulary!
Reviewed on Jan 22, 2025
Review provided by G2
What do you like best about the product?
I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support.
What do you dislike about the product?
Nothing, I didn't find anything I didn't like about it! There are a lot of great features!
What problems is the product solving and how is that benefiting you?
I can ask for help unlike the other sites.
International Trade and Development
Unbabel : Efficient and Reliable
Reviewed on Jan 22, 2025
Review provided by G2
What do you like best about the product?
Unbabel is a fantastic tool for businesses looking to bridge language gaps. The mix of AI and human editors ensures accurate, natural translations, and it integrates seamlessly into workflows. It’s easy to implement, has responsive customer support, and is used daily in our operations. Multilingual communication has never been easier.
What do you dislike about the product?
Unbabel is great, but it has room for improvement. Customizing translations for niche industries takes time, and real-time speed for live chats could be faster. Pricing might also be a bit high for smaller businesses. Still, it’s a solid tool overall!
What problems is the product solving and how is that benefiting you?
nbabel tackles the struggle of communicating with customers in different languages. It allows us to provide support in multiple languages, which is crucial as we expand into new markets. This has made it so much easier for us to connect with our customers and address their needs quickly. I love how it frees us from the stress of translation, so we can focus on what really matters—building relationships and providing great service. Plus, our customers appreciate being able to communicate in their preferred language, which boosts their satisfaction and loyalty.