Sold by: One New Zealand Limited
Deployed on AWS
Work smarter in HubSpot with Amazon Connect. Cornerstone CX for HubSpot brings an in-app softphone, click-to-dial, and real-time contact record updates so agents can engage customers faster without leaving HubSpot. Streamline voice, chat and task routing and deliver seamless omnichannel experiences.
Overview
Embed Amazon Connect directly within HubSpot to give agents seamless, real-time access to critical customer information. Dynamic, session-based screen pops and pre-queue customer lookups enable intelligent interaction routing, designed to help reduce handle times by surfacing customer context earlier; outcomes depend on configuration, workflows and data quality. Requires active Amazon Connect and HubSpot accounts, supported editions, and configuration. Some features depend on enabled AWS services, permissions, and regional availability.
Enable effortless Click-to-Dial calling from HubSpot, with automatic creation of rich call activity logs and summaries in supported HubSpot workflows to help maintain more complete records; outputs depend on configuration, permissions and source data.
Transform your omnichannel operations with intelligent voice, task, and chat routing, automated CRM updates, and integration between supported HubSpot Inbox workflows and Amazon Connect. Prioritise channels efficiently, route interactions intelligently, and deliver a consistent, high-quality customer experience at scale.
Highlights
- Optimized Interaction Routing: Intelligently route customer interactions using CRM data to improve first-contact resolution and reduce customer wait times.
- Enhanced Agent Efficiency: Provide agents with immediate access to critical customer information through automated screen pops and synchronized presence indicators.
- Improved Customer Insights: Automatically log detailed call summaries and activities in HubSpot, enabling better analytics and decision-making.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Logged In Agent Minutes | $0.00085 |
Dimensions summary
This product uses a single usage-based pricing dimension. You pay based on Logged In Agent Minutes. Billing scales with the total time your agents are logged in and active. There are no tiers or fixed seat charges. Your cost rises or falls directly with agent login time. This means you pay in line with how much you use the application.
Top-of-mind questions for buyers
A Logged In Agent Minute is one minute an agent stays logged into the Amazon Connect Agent Workspace with this application active. Counting starts when the agent logs in and stops when they log out. Each agent adds their own minutes, so more logged-in agents raise the total.
Charges accrue based on logged-in time, not contact volume. An agent who is logged out adds no minutes. A logged-in agent still accrues minutes even between calls, since billing tracks login time rather than active talk time.
Cost tracks total logged-in minutes across all agents. Adding agents increases total minutes and raises your bill. Removing agents or shortening login sessions lowers it. There are no per-seat fees or tiers, so cost scales directly with combined agent login time.
www.wiki.cornerstonecx.co.nz
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Need support in setting up ? Contact our managed services team using below channels: aws-marketplace-support@cornerstonecx.co.nz
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