Sold by: One New Zealand Limited
Deployed on AWS
Work smarter in ServiceNow with Amazon Connect. Cornerstone CX for ServiceNow brings an in-app softphone, screen pops, and record updates so agents can engage customers faster.
Overview
Embed Amazon Connect directly within ServiceNow to give agents seamless, real-time access to critical customer information. Dynamic, session-based screen pops and pre-queue customer lookups enable intelligent interaction routing, designed to help reduce handle times by surfacing relevant context earlier; outcomes depend on configuration, workflows, and data quality. Requires active Amazon Connect and ServiceNow accounts, supported editions, and configuration. Some features depend on enabled AWS services, permissions, and regional availability.
Benefit from synchronized agent availability between Amazon Connect and ServiceNow, ensuring accurate real-time status updates across platforms. Enable effortless Click-to-Dial functionality, automatically creating comprehensive call activity logs and summaries directly in your CRM.
Highlights
- Optimized Interaction Routing: Intelligently route customer interactions using CRM data to improve first-contact resolution and reduce customer wait times.
- Enhanced Agent Efficiency: Provide agents with immediate access to critical customer information through automated screen pops.
- Improved Customer Insights: Automatically log detailed call summaries and activities in ServiceNow, reducing agent handling times.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Logged In Agent Minutes | $0.00085 |
Vendor refund policy
Refunds, if any, are governed by the EULA or private offer and any non-excludable rights under applicable law.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Need support in setting up ? Contact our managed services team using below channels: aws-marketplace-support@cornerstonecx.co.nz
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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This is part of One New Zealand's Cornerstone CX suite of products.
Amazon Connect Customer is an AI-powered customer experience solution that makes it easy to deliver exceptional experiences at every customer touchpoint without cost-based compromises.
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