Sold by: One New Zealand LimitedÂ
Deployed on AWS
Agent & Supervisor Hub boost Amazon Connect productivity by giving agents Realtime context and AI insights, while empowering supervisors to dynamically manage routing, no code required using Flow Manager.
Overview
Agent & Supervisor Hub is deployed as a "Third Party App" for Amazon Connect Workspace.
Reducing cognitive load and streamlines workflows by unifying agent tools, rich contact context, and AI generated insights in a single interface helping to lift first contact resolution, lowering handle time, and removing screen switching and manual context gathering.
Whether you are on the front line, Agent Hub elevates every interaction with Realtime data and smart automation, or you are a supervisor, Supervisor Hub with Flow Manager lets supervisors adjust Amazon Connect routing parameters in real time, no code deployments required.
These tools extend Amazon Connect, Amazon Connect Agent Workspace and Amazon Connect Contact Lens; these services are required for full functionality and may incur AWS charges
Highlights
- Purpose built for Amazon Connect Workspace: unify agent tools, contact context, and AI summaries in one place.
- Reduces screen-switching and handling time with rich context and one-click callbacks.
- Supervisors can update routing logic in real time without code changes or deployment delays.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Logged In Agent Minutes | The total number of minutes agents are actively logged into Amazon Connect | $0.0015 |
Vendor refund policy
No Refunds
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Need support in setting up ? Contact our managed services team using below channels: support-awsmp-prodapps@one.nzÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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