Sold by: One New Zealand LimitedÂ
Deployed on AWS
Seamlessly integrate Amazon Connect with Microsoft Dynamics 365 for enhanced omnichannel customer engagement. Enable dynamic screen pops, click-to-dial, synchronized agent presence, and efficient task-based routing to optimize your customer interactions.
This is part of One New Zealand's Cornerstone CX suite of products.
Overview
Experience streamlined customer service and agent productivity with our powerful integration between Amazon Connect and Microsoft Dynamics 365.
Embed Amazon Connect directly into your Dynamics 365 workspace, allowing agents seamless access to critical information through dynamic session-based screen pops. Utilize pre-queue customer lookups to intelligently route interactions, optimizing response times and customer satisfaction.
Benefit from synchronized agent availability between Amazon Connect and Dynamics 365 Omnichannel, ensuring accurate real-time status updates across platforms. Enable effortless Click-to-Dial functionality, automatically creating comprehensive call activity logs and summaries directly in your CRM. Transform your omnichannel communication with efficient task routing and automated CRM updates, enhancing both customer experience and operational efficiency.
This is part of the One New Zealand's CornerstoneCX suite of products
Highlights
- Optimized Interaction Routing: Intelligently route customer interactions using CRM data to improve first-contact resolution and reduce customer wait times.
- Enhanced Agent Efficiency: Provide agents with immediate access to critical customer information through automated screen pops and synchronized presence indicators.
- Improved Customer Insights: Automatically log detailed call summaries and activities in Dynamics 365, enabling better analytics and decision-making.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Per user per month | $0.00000001 |
The total number of minutes agents are actively logged into Amazon Connect | $0.00000001 |
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Delivery details
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Support
Vendor support
Need support in setting up ? Contact our managed services team using below channels: aws-marketplace-support@cornerstonecx.co.nzÂ
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