Sold by: One New Zealand LimitedÂ
Deployed on AWS
Embed Amazon Connect in Salesforce and automate what matters. Cornerstone CX for Salesforce delivers an in app softphone, click to call, and event driven screen pops and updates, so agents can work faster without leaving Salesforce.
It also routes Salesforce cases.
Overview
Embedded Softphone in the Salesforce application with contact event handling capabilities to trigger actions in Salesforce based on contact attributes. Serverless solutions that are invoked from Amazon Connect Contact flows to perform prequeue and post call lookups on Salesforce Entities. Create entities like cases and tasks, update cases and tasks with interaction and reporting data. Click to call capabilities from Salesforce entities like contacts, accounts Omnichannel routing support to route Salesforce cases as Amazon Connect tasks State synchronisation with Salesforce presence Service Dependencies and Limitations
- The integration relies on the Salesforce API and is subject to functional change.
- Connectivity from AWS to Salesforce Point of Presence (PoP)
- Relies on Salesforce API availability
- Changes to the Salesforce environment are your responsibility
Highlights
- Embedded softphone with dynamic Salesforce screen-pop and contact event actions.
- Serverless solution and Amazon Connect flows integrated with Salesforce for real-time data sync.
- Supports omnichannel case routing and synchronized agent presence across platforms.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Logged In Agent Minutes | The total number of minutes agents are actively logged into Amazon Connect | $0.00085 |
Vendor refund policy
No Refund
Custom pricing options
Request a private offer to receive a custom quote.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Need support in setting up ? Contact our managed services team using below channels: aws-marketplace-support@cornerstonecx.co.nzÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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