Sold by: HeapÂ
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Heap helps those responsible for the digital experience quickly surface blind spots where users struggle or drop off in multi-step digital journeys, so that product and marketing teams know where to make the most impactful improvements to their digital product or website.
Overview
Heap is the analytics solution for product managers that makes it possible to understand customer behavior at scale, with a complete view of the customer journey, self-service tools, and the ability to lead teams in a data-driven way across sprints in the product life cycle. Unlike legacy analytics tools that force a manual event tracking approach and reliance on expensive engineering resources, Heap automates both data capture and insights generation, pointing to new opportunities only Heap can surface. Built on Autocapture, an easy-to-use event streaming pipeline, Heap enables Product and GTM teams to have democratized data access to uncover the path to building better products. By combining the most comprehensive digital behavioral data with powerful data science, Heap Illuminate delivers a complete platform to drive continuous experimentation and innovation. Illuminate automatically mines your behavioral data, uncovering unique insights only achievable from a complete, accurate and always up-to-date streaming data set. Digital teams achieve quicker time-to-insight and build a process of continuous product experimentation and innovation. The result is Heap scales with builders to manage a rapidly evolving digital landscape to understand how users engage with their digital brand across web, mobile, and other applications.
Please view Heap by Contentsquare's Addendum to AWS Marketplace here: https://contentsquare.com/legal/heap-inc-addendum-to/Â
Highlights
- Heap Data Foundation: Autocapture provides granularity into every single digital interaction along the customer journey without additional engineering. To manage this streaming data, Data Engine delivers instant access to high quality, trusted data.
- Heap Insights: Data Science applied to complete, retroactive digital engagement data enables users to uncover blind spots in their business, while exploring and analyzing all their data in real-time.
- Heap Actions: Users can quickly answer questions and act on their insights in their chosen tools or data warehouse via streamlined workflows and fully automated data pipelines.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Heap | Please contact Heap Sales for more info on custom plans. | $100,000.00 |
Vendor refund policy
No refunds. Please contact support@heap.io or speak with your Heap account manager.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Heap offers email and technical support through our support engineering team. Paying customers may also receive a Customer Success point of contact per their agreement with Heap. Email us at support@heap.io for product support inquires.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Heap
By Contentsquare
By Amplitude Analytics
Top
25
In Analytic Platforms, Business Intelligence & Advanced Analytics, Data Analytics
Top
100
In Analytic Platforms
Top
10
In eCommerce, Data Analytics
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Data Capture Automation
Autocapture technology that automatically tracks and streams comprehensive digital interaction data without manual event tracking
Real-time Data Analysis
Instant access to high-quality behavioral data with real-time exploration and analysis capabilities
Data Science Integration
Advanced data science techniques applied to complete digital engagement data to uncover behavioral insights
Streaming Data Pipeline
Automated event streaming infrastructure enabling continuous data collection across web, mobile, and digital applications
Behavioral Insight Generation
Automated insight mining that identifies unique user engagement patterns and potential improvement opportunities
User Behavior Analytics
Advanced multi-session journey tracking across websites, mobile apps, and digital experiences
AI-Powered Insights
Machine learning algorithms for automated data analysis and quick pattern recognition
Session Visualization
Comprehensive session replay and heatmap technologies for detailed user interaction mapping
Digital Journey Optimization
Advanced tracking and analysis of user engagement, conversion, and retention metrics
Audience Segmentation
Dynamic audience segmentation capabilities with end-to-end journey mapping and analysis
Data Analytics Capability
Unified platform for comprehensive product and customer behavioral analytics with real-time insights generation
AI-Powered Insights
AI agents that continuously monitor metrics, deliver insights, and enable intelligent automated actions
User Journey Tracking
Comprehensive 360-degree view of user interactions and behavioral patterns across digital experiences
Experimentation Framework
Native experimentation solution powered by analytics and customer behavior data for experience optimization
Cross-Platform Data Integration
Ability to unify customer data across multiple ecosystem platforms and activate insights for personalized experiences
Standard contract
No
Customer reviews
0 ratings
0 AWS reviews
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1080 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Titus M.
helps businesses understand user behavior and improve their products
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
Heap's visual analytics tools make it easy to analyze user behavior and identify areas for improvement
What do you dislike about the product?
With Heap's automatic event tracking i feel overwhelmed by the amount of data collected
What problems is the product solving and how is that benefiting you?
Heap helps my businesses understand how users interact with product or website, identifying areas for it’s
Internet
Great AI Copilot Powered Analytics Tools
Reviewed on Jun 24, 2025
Review provided by G2
What do you like best about the product?
I really how easy it is to generate reports and analyze data. You can create dashboard with ease and share public links as well for stakeholders who don't have access to Heap workspace. I really the AI Copilot they have, it reduces huge number of clicks if I want to analyze some data by just asking the Copilot.
What do you dislike about the product?
Sometimes filters options are confusing and not intuitive.
What problems is the product solving and how is that benefiting you?
It helps us analyze our product usage data. It has dashboard, segments, AI Copilot which makes it much more user friendly.
Events Services
Heap is just another level of product analysis
Reviewed on May 30, 2025
Review provided by G2
What do you like best about the product?
The fully customized events structure that allows us, as product folks, to have. I'm also a big fan of the live events data feed, where we can look at the events in real time and filter the session in prod with our own IP. It seems that it was made by engineers who understand. product needs.
What do you dislike about the product?
I'd focused more on improving the reporting table outcome so users can have more freedom to select the segments or events directly on the table, without having to refresh the query all over again.
What problems is the product solving and how is that benefiting you?
Hepa gives users a total different set of product analytics capabilities that other competitors don't. For example, the seamless integration with our data warehouse makes it possible to cross analysis in one single platform, without haveing to work with multiple connectors.
Computer Software
Price is what you pay. Value is what you get.
Reviewed on Dec 22, 2024
Review provided by G2
What do you like best about the product?
Intuative UI, the new AI tool is really awesome
What do you dislike about the product?
missing features comparing to competition. horrible support since it was moved to the east (I guess it happened post the contentsquare acqusition)
What problems is the product solving and how is that benefiting you?
getting analytics about my product
Mitali C.
Easy to use analytics tool
Reviewed on Dec 10, 2024
Review provided by G2
What do you like best about the product?
Very easy to use and implement
Has a lot of features to analyze the data effectively.
Has a lot of features to analyze the data effectively.
What do you dislike about the product?
Nothing as of now. Will update if anything comes up
What problems is the product solving and how is that benefiting you?
It helps you to analyze product related data which can further help to make product related decisions