Sold by: AlidaÂ
Deployed on AWS
Alida helps leading brands create highly engaged research communities to gather feedback that informs better user experiences and product innovation.
Overview
The Alida Research Platform provides direct access to core audiences, the broadest set of mixed-method research tools to gather feedback at scale, and powerful analysis and reporting capabilities to extract insights that matter.
Streamlined Audience Management: Get always-on access to verified respondents to inform your most critical business decisions. Quickly recruit, profile, segment, and incentivize with secure end-to-end audience management.
Modern Research Tools: Conduct mixed-method research to obtain rapid quantitative and qualitative feedback.
AI-Powered Analytics: Generate and analyze insights to inform your strategy and empower confident decision-making.
Best-in-Class Technology: A single platform designed for effortless administration, seamless integration, and the highest level of privacy and governance controls.
Highlights
- Community: An Alida research community provides always-on access to opted-in customers. Confidently profile and segment, conduct mixed method research with higher response rates than ad hoc studies, analyze responses, and realize faster speed-to-insight - all within a single platform.
- Video Interviews and Focus Groups: Gain deeper understanding of behaviors, attitudes, and motivations with in-depth video interviews and focus groups and unmoderated video. Collect richer qualitative feedback faster with streamlined segmentation, scheduling, transcriptions, showreels, sentiment and more.
- Analytics: Generate and analyze insights to inform your strategy. Visualizations, reports, and data hierarchy controls make it easy to build compelling narratives and share with relevant stakeholders and respondents.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Alida | Alida Enterprise Edition- 5000 members/unlimited users | $150,000.00 |
Vendor refund policy
N/A
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Technical support 8AM to 6PM in all Time Zones, Monday to Friday.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Audience Management
Secure end-to-end platform for recruiting, profiling, segmenting, and incentivizing verified respondents
Research Methodology
Mixed-method research tools supporting both quantitative and qualitative feedback collection
Video Research Capabilities
In-depth video interview and focus group tools with advanced features like transcription, sentiment analysis, and scheduling
AI-Powered Insights
Automated analytics generation with visualization, reporting, and data hierarchy controls for strategic decision-making
Integration Framework
Single platform designed for seamless integration with robust privacy and governance controls
Data Collection and Profiling
Advanced individual and aggregate data collection system that continuously updates user profiles with experience, operational, and behavioral data across multiple touchpoints
Natural Language Processing
NLU-backed text analytics solution for analyzing customer feedback, sentiment, emotions, and identifying top customer complaints
Experience Journey Mapping
Capability to identify critical journey hotspots, key drivers, and analyze experiences across different segments and cohorts
Multi-Experience Management
Comprehensive platform for managing four core business experiences: customer, employee, product, and brand experiences
Cross-Channel Data Integration
System that enables tracking and understanding of user preferences and experiences across different channels and time periods
Artificial Intelligence Engine
Advanced proprietary AI engine built for enterprise across multiple digital and social channels
Multi-Channel Support
Comprehensive customer engagement platform supporting over 30 digital and social communication channels
Customer Experience Management
Unified platform enabling customer interaction, research, marketing, sales, and engagement from a single interface
Data Interpretation
Capability to interpret large volumes of unstructured consumer data and identify strategic opportunities
Enterprise-Grade Platform
Purpose-built solution designed to handle complex customer interaction and communication requirements across different business functions
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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124 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
m C.
Ease of use
Reviewed on May 22, 2025
Review provided by G2
What do you like best about the product?
I like using Alida because not only is it a great platform, I also have so much resources and help that guide me and navigate me throughout any process. They have great learning sessions-I take so much from away from it.
What do you dislike about the product?
Would be nice to have a live chat with AI or something in regards that can help guide you step by step -videos not just plain text.
What problems is the product solving and how is that benefiting you?
I use Alida specifically for holding an online Patient Family Advisory Council.
Financial Services
Alida makes connecting with customers a breeze
Reviewed on May 21, 2025
Review provided by G2
What do you like best about the product?
Alida makes it so easy to connect with and learn from customers. From quick surveys to live interviews, Aldia simplifies the process of getting in touch with customers to hear their feedback and perspectives. The customer service and account support is great - Schuyler is an amazing resource who helps me get the most out of my customer community via Alida.
What do you dislike about the product?
N/A - Alida is great and I don't have any major dislikes.
What problems is the product solving and how is that benefiting you?
Alida helps us answer endless business questions through the ability to connect with and survey customers, informing product decisions to claims/message communication.
Hospital & Health Care
Alida surveys
Reviewed on May 21, 2025
Review provided by G2
What do you like best about the product?
Alida application provides a great way to create customizable tool surveys for gathering feedback and client opinions.
What do you dislike about the product?
The application has been down sometimes.
What problems is the product solving and how is that benefiting you?
Client segmentation and improving Customer satisfaction
Lamar M.
Alida provides great information on using their platform for our benefit.
Reviewed on May 21, 2025
Review provided by G2
What do you like best about the product?
The information and collaboration Alida and Volvo.
What do you dislike about the product?
Nothing at this time. Thank you for all your support.
What problems is the product solving and how is that benefiting you?
Alida is helping Volvo engage its audience.
Rece G.
New Balance Alida Surveying Capabilities
Reviewed on May 21, 2025
Review provided by G2
What do you like best about the product?
I love the UI and how easy it is to change surveys on the fly. The different questions also allows us to gain a plethora of information from our testers who often have trouble explaining their feedback due to not knowing all the footwear lingo.
What do you dislike about the product?
I don't like not being able to delete surveys once they have been opened. I also don't like not being able to take people off of tests once I've added them to a test.
What problems is the product solving and how is that benefiting you?
Alida allows our testers to articulate themselves in a way that provides us with thorough data while also still being easy for them to fill out. We have struggled in the past with the response rate of our testers and Alida has provided us different avenues to solve this issue such as QR Codes directly connected to surveys and the email reminder function.