Sold by: Sprinklr
Deployed on AWS
With 31 products across 4 robust product suites and the only unified customer experience management (Unified-CXM) platform, Sprinklr helps the world's biggest companies make customers happier - with the most advanced proprietary AI engine built for enterprise across 30+ digital & social channels.
4.3
Overview
The only Unified-CXM platform powered by industry-leading AI.
As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr's industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world's top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.
Sprinklr Modern Care is the only digital-first solution powered by a Unified-CXM platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Sprinklr Modern Research is how leading brands become customer-centric -- by interpreting customer data at scale, identifying opportunities, and building smarter strategies.
With Sprinklr Modern Sales & Engagement, you can deliver a positive experience that's true to your brand -- no matter where your customers are digitally -- from a single, unified platform.
74% of consumers follow brands on social media. Sprinklr Modern Marketing & Advertising makes it easy to use these channels to build relationships -- and track your ROI every step of the way.
Please contact Aaron.VanWart@sprinklr.com to be connected with a product specialist for a demo and pricing details. Sprinklr utilizes AWS Private Offers to extend deal terms once agreed upon.
Highlights
- The way the world communicates has changed. The rise of modern digital and social channels has transformed the customer journey -- creating a more interactive, immediate, and personalized path.
- Customer data has grown exponentially. Traditional systems can't keep up. 2.5 quintillion bytes of unstructured consumer data are created each day on channels that brands don't own. Point solutions can't support seamless customer experiences.
- Customers are now connected. And their expectations have changed. Consumers now expect a brand experience that flows seamlessly from one channel to the next. One that understands their connections, and delivers instant, personalized attention.
Details
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Delivery method
Deployed on AWS
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Unified CXM Platform | Starting at $15k USD. Please contact your representative for pricing. | $15,000.00 |
Dimension | Cost/unit |
|---|---|
For additional mid contract seats. Please contact your representative. | $3,600.00 |
Dimensions summary
You buy this platform through a contract with two pricing dimensions. The Unified CXM Platform dimension is your main purchase, priced per unit and starting at a set minimum. Actual pricing is not fixed here; you contact a Sprinklr representative to confirm your quote. The second dimension covers extra seats added partway through your contract term. You use it to expand user access without waiting for renewal, again by contacting your representative. Both dimensions are quoted rather than self-service, so final costs depend on your agreed scope and seat count.
Top-of-mind questions for buyers
The marketplace table does not define a fixed unit count for this dimension. It is quoted per your agreed scope, starting at a set minimum. Contact your Sprinklr representative to confirm what your unit covers, including included seats, channels, and modules for your deployment.
The two dimensions bill separately. Your Unified CXM Platform purchase sets your base contract. The mid-contract seats dimension adds user access partway through the term without waiting for renewal. Both require a quote from your representative, so combined cost depends on your base scope plus added seats.
The platform offers standard out-of-the-box connectors for many external tools and lets you build custom integrations through REST APIs. The marketplace table does not itemize integration pricing separately. Confirm which connectors your quote includes with your Sprinklr representative.
www.sprinklr.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Technical Support available 24x7x365 leveraging Sprinklr Modern Care channels. Platinum support is also available: Reach your goals faster with 24/7 priority support, one-on-one coaching and proactive expert guidance to realize the value from your Sprinklr Unified Front Office Platform. support@sprinklr.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Financial Services
Personal, Tailored Support That Truly Fits Our Needs
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
The support we’ve received feels personal and tailored specifically to our needs and concerns. I feel like we are getting our money's worth especially with the level of support we have received thus far.
What do you dislike about the product?
There are no downsides from my experiences.
What problems is the product solving and how is that benefiting you?
Reporting and dashboards have been the main benefit for us so far.
Anonymous
Intuitive Interface, Needs Justification for Cost
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
I've used Sprinklr Service a couple of times, and I appreciate how it helps to consolidate all the different social and agent platforms. It's a really nice consolidated point compared to receiving things through piecemeal or using cheaper platforms we had before. I found it quite nice that it creates an all-in-one triage and managing system for us, helping to identify priority areas and manage KPIs more easily than our previous methods. I love the intuitive platform and the simple GUI it provides for our agents, which makes it easier for them to navigate and definitely speeds up the learning curve. Overall, I've been enjoying the experience so far.
What do you dislike about the product?
To be honest, I think the main issue for us is understanding the real value add to justify the price point. I think that's the point that we're almost there, but I think we haven't been fully sold on the net value beyond just a time agent for us.
What problems is the product solving and how is that benefiting you?
I find Sprinklr Service helpful in consolidating our platforms, creating an all-in-one triage and managing system. It helps us identify priority areas and track KPIs easier than previous methods. We benefit from its intuitive platform and simple GUI, making navigation easier and speeding up the learning curve for agents.
Recommendations to others considering the product:
Consider evaluating the cost-benefit ratio more thoroughly to ensure the investment aligns with your organizational goals. Explore alternative solutions that might offer similar functionalities at a more competitive price point.
Utilities
Robust Integrations and In-House Power, but UI/UX Could Be More User-Friendly
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
The most helpful features are how robust it is. How much you are able to integrate within the platform and do in-house.
What do you dislike about the product?
It is not as user-friendly as other platforms. The UI/UX could be redesigned I think.
What problems is the product solving and how is that benefiting you?
The ability to manage multiple social accounts with one platform is the biggest benefit. Being able to receive and respond to all messages as well as schedule posts is the best benefit.
सरीफ छोरा K.
Powerful Brand Advertising with Seamless Post Scheduling
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
I use Sprinklr Service for our brand advertising and find that it helps people know everything about our brand. I like that all services are best with Sprinklr Service. I find it very well working, especially enjoying the post scheduling feature. The post schedule is the best option because I can update the schedule when I'm free, ensuring posts go viral at the right time. The initial setup was also very easy for us to handle.
What do you dislike about the product?
Still ok
What problems is the product solving and how is that benefiting you?
I use Sprinklr Service for brand advertising, making people know everything about our brand. The post scheduling feature is especially valuable, allowing me to update schedules when I'm free, ensuring timely and viral posts.
Anonymous
high costs and complex interface
Reviewed on Sep 01, 2026
Review provided by G2
What do you like best about the product?
I like that Sprinklr Service allows our agents to use one platform for communicating with customers by consolidating all channels in one place. It enables us to integrate different contact channels and route them to Sprinklr as a single platform, which is better than toggling through different tools.
What do you dislike about the product?
The platform itself is quite complex to use and configure, which means we are reliant on managed services. The customer profile is also not unified, meaning we don't get a single view of the customer contact history. The price is very expensive. Additionally, the initial setup was not easy.
What problems is the product solving and how is that benefiting you?
Sprinklr Service enables our agents to use one platform for customer communication, integrating different contact channels to avoid toggling between tools.