Sold by: Sprinklr
Deployed on AWS
With 31 products across 4 robust product suites and the only unified customer experience management (Unified-CXM) platform, Sprinklr helps the world's biggest companies make customers happier - with the most advanced proprietary AI engine built for enterprise across 30+ digital & social channels.
Overview
The only Unified-CXM platform powered by industry-leading AI.
As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr's industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world's top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.
Sprinklr Modern Care is the only digital-first solution powered by a Unified-CXM platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Sprinklr Modern Research is how leading brands become customer-centric -- by interpreting customer data at scale, identifying opportunities, and building smarter strategies.
With Sprinklr Modern Sales & Engagement, you can deliver a positive experience that's true to your brand -- no matter where your customers are digitally -- from a single, unified platform.
74% of consumers follow brands on social media. Sprinklr Modern Marketing & Advertising makes it easy to use these channels to build relationships -- and track your ROI every step of the way.
Please contact Aaron.VanWart@sprinklr.com to be connected with a product specialist for a demo and pricing details. Sprinklr utilizes AWS Private Offers to extend deal terms once agreed upon.
Highlights
- The way the world communicates has changed. The rise of modern digital and social channels has transformed the customer journey -- creating a more interactive, immediate, and personalized path.
- Customer data has grown exponentially. Traditional systems can't keep up. 2.5 quintillion bytes of unstructured consumer data are created each day on channels that brands don't own. Point solutions can't support seamless customer experiences.
- Customers are now connected. And their expectations have changed. Consumers now expect a brand experience that flows seamlessly from one channel to the next. One that understands their connections, and delivers instant, personalized attention.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Unified CXM Platform | Starting at $15k USD. Please contact your representative for pricing. | $15,000.00 |
Dimension | Cost/unit |
|---|---|
For additional mid contract seats. Please contact your representative. | $3,600.00 |
Vendor refund policy
Refer to EULA
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Technical Support available 24x7x365 leveraging Sprinklr Modern Care channels. Platinum support is also available: Reach your goals faster with 24/7 priority support, one-on-one coaching and proactive expert guidance to realize the value from your Sprinklr Unified Front Office Platform. support@sprinklr.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
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685 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Sebastian B.
Review of Sprinklr used by MJN
Reviewed on Sep 03, 2025
Review provided by G2
What do you like best about the product?
The tool is highly effective for managing social media posts. We are utilizing it extensively alongside Salesforce Service Cloud, with which we have developed a custom integration. We are also seeking a roadmap for onboarding new social platforms. Our account managers are doing their best to address day-to-day challenges. The tool is easy to use.
What do you dislike about the product?
I find the collaboration with Sprinklr in the matter of the Success Plan disappointing; in my view, it is essentially nonexistent. After several changes in management, we finally have one stable manager. However, apart from handling tickets, he has not provided any additional value.
What problems is the product solving and how is that benefiting you?
Most task which are being solved by Sprinklr Service are problems with itnegration between Salesforce Service Cloud and Sprinklr.
Airlines/Aviation
Top Notch Product For Customer Experience
Reviewed on Aug 28, 2025
Review provided by G2
What do you like best about the product?
Sprinklr has great capabilities like Sprinklr services for customer experience management. One of the simplified product which demonstrates the much needed insights for any brand to acomplish there growth objectives. Personally i'm a big fan of Sprinklr Analytics.
What do you dislike about the product?
I would like Sprinklr to look more deeply on the Support side. This will play a major role in customer retention & growth momentum.
What problems is the product solving and how is that benefiting you?
It is completely helping our customer experience business with the social management capabilities.
Ohoud A.
Sprinklr the Super Best Solution
Reviewed on Aug 27, 2025
Review provided by G2
What do you like best about the product?
What I like most about Sprinklr is that it provides all the essential services in one platform. But honestly, I believe the real reason behind Sprinklr’s success is the team they are professional, skilled, and always cooperative with everyone I’ve worked with.
What do you dislike about the product?
Honestly, nothing so far and I truly hope I never do in the future 😆
What problems is the product solving and how is that benefiting you?
Alot and alot
Luis Felippe R.
Streamlining Multichannel Customer Support
Reviewed on Aug 05, 2025
Review provided by G2
What do you like best about the product?
Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently.
Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.
Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.
Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design.
Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.
Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.
Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design.
What do you dislike about the product?
One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities.
What problems is the product solving and how is that benefiting you?
Handling customer inquiries scattered across social media, email, chat, messaging apps, and more
Nisha S.
A powerful tool for managing social conversations at scale
Reviewed on Jul 30, 2025
Review provided by G2
What do you like best about the product?
Sprinklr Service offers robust capabilities for handling high volumes of social media interactions efficiently. Its unified platform enables us to manage multiple social accounts, track SLAs, and collaborate seamlessly across teams. The smart workflows and automation save us a lot of manual effort.
What do you dislike about the product?
The platform can feel a bit overwhelming at first due to the sheer number of features and complexity. Initial setup and configuration can take time, and there’s a learning curve involved in fully utilizing all the functionalities. Occasional lags or syncing delays also affect the overall experience at times.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps us manage customer queries across multiple social media platforms in one place. It has streamlined our case handling process and ensures timely responses, improving overall customer satisfaction. The ability to tag, prioritize, and assign tickets has significantly boosted team efficiency and collaboration.