Sold by: SprinklrÂ
Deployed on AWS
With 31 products across 4 robust product suites and the only unified customer experience management (Unified-CXM) platform, Sprinklr helps the world's biggest companies make customers happier - with the most advanced proprietary AI engine built for enterprise across 30+ digital & social channels.
Overview
The only Unified-CXM platform powered by industry-leading AI.
As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr's industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world's top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.
Sprinklr Modern Care is the only digital-first solution powered by a Unified-CXM platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Sprinklr Modern Research is how leading brands become customer-centric -- by interpreting customer data at scale, identifying opportunities, and building smarter strategies.
With Sprinklr Modern Sales & Engagement, you can deliver a positive experience that's true to your brand -- no matter where your customers are digitally -- from a single, unified platform.
74% of consumers follow brands on social media. Sprinklr Modern Marketing & Advertising makes it easy to use these channels to build relationships -- and track your ROI every step of the way.
Please contact Aaron.VanWart@sprinklr.com to be connected with a product specialist for a demo and pricing details. Sprinklr utilizes AWS Private Offers to extend deal terms once agreed upon.
Highlights
- The way the world communicates has changed. The rise of modern digital and social channels has transformed the customer journey -- creating a more interactive, immediate, and personalized path.
- Customer data has grown exponentially. Traditional systems can't keep up. 2.5 quintillion bytes of unstructured consumer data are created each day on channels that brands don't own. Point solutions can't support seamless customer experiences.
- Customers are now connected. And their expectations have changed. Consumers now expect a brand experience that flows seamlessly from one channel to the next. One that understands their connections, and delivers instant, personalized attention.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Unified CXM Platform | Starting at $15k USD. Please contact your representative for pricing. | $15,000.00 |
Dimension | Cost/unit |
|---|---|
For additional mid contract seats. Please contact your representative. | $3,600.00 |
Vendor refund policy
Refer to EULA
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Technical Support available 24x7x365 leveraging Sprinklr Modern Care channels. Platinum support is also available: Reach your goals faster with 24/7 priority support, one-on-one coaching and proactive expert guidance to realize the value from your Sprinklr Unified Front Office Platform. support@sprinklr.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
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672 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Events Services
Sprinklr Review
Reviewed on Jul 18, 2025
Review provided by G2
What do you like best about the product?
It simplifies data collection, making it easier to gather and organize social media insights from multiple channels in one place.
The dashboards and analytics offer comprehensive performance metrics and real-time monitoring, allowing teams to track results effectively.
Automation tools help reduce manual work by streamlining routine tasks such as social listening, reporting, and handling common queries.
The dashboards and analytics offer comprehensive performance metrics and real-time monitoring, allowing teams to track results effectively.
Automation tools help reduce manual work by streamlining routine tasks such as social listening, reporting, and handling common queries.
What do you dislike about the product?
The platform is quite complex and overwhelming for new users due to its extensive range of features and settings.
What problems is the product solving and how is that benefiting you?
Assigns, tracks, and escalates cases within teams, ensuring nothing falls through the cracks.
Supports proper case resolution and easy collaboration—especially useful for customer service, marketing, and analytics teams.
Social listening tools identify potential issues early, enabling proactive responses before challenges escalate.
Helps manage brand reputation and swiftly address negative feedback.
Supports proper case resolution and easy collaboration—especially useful for customer service, marketing, and analytics teams.
Social listening tools identify potential issues early, enabling proactive responses before challenges escalate.
Helps manage brand reputation and swiftly address negative feedback.
Rohan D.
Excellet tool to handle social media handles at one place.
Reviewed on Jul 18, 2025
Review provided by G2
What do you like best about the product?
The best in place to club all the messages from different social handles, all at one place. This helps work efficiently and keep things organised as a Online Reputation Manager.
What do you dislike about the product?
Sometimes it takes time to fetch keywords and create new cases, affecting our FRT.
What problems is the product solving and how is that benefiting you?
The ability to a users' all prev messages in once place, even years back, making sure you don't miss anything. It gives a clear idea of the user, showing the profile history. No need to switch between channels, everything at one place. Also, the interface is just amazing. I love it.
Ayushi V.
Helps manage customer interactions at scale with ease
Reviewed on Jul 17, 2025
Review provided by G2
What do you like best about the product?
The unified dashboard is a huge plus—it lets us monitor multiple platforms, assign tickets efficiently, and maintain SLAs. The tagging and filtering capabilities are also extremely helpful for tracking sentiment and categorizing feedback. It has helped streamline our social engagement and response processes across teams.
What do you dislike about the product?
At times, the UI can feel a little overwhelming, especially for new users. Some features like ticket reassignment or status filters can be unintuitive or require extra clicks. Also, real-time updates can lag occasionally, especially when handling high-volume inflow.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps manage high-volume customer interactions across platforms in one place. It’s solved the problem of scattered responses and delayed resolutions by offering a unified ticketing and engagement system. The ability to track escalations, monitor response quality, and tag trends has directly improved our resolution times and customer satisfaction.
Shruti D.
Powerful, All-in-One Platform for Social Customer Service Management
Reviewed on Jul 17, 2025
Review provided by G2
What do you like best about the product?
Sprinklr Service gives us a unified workspace to track and resolve customer queries across all social channels. I love how its automation, like AI case routing, sentiment analysis, and quick replies..saves time and boosts efficiency. Plus, the CRM integrations and reporting dashboards make it easy to monitor team performance and customer satisfaction. It’s helped us deliver faster, more consistent, and scalable support.
What do you dislike about the product?
The interface is feature-packed but not always intuitive, so onboarding takes time. Setting up automation rules or workflows often requires technical support, and even small configuration changes can feel complex. We’ve also experienced occasional delays in social data syncs, which can slow down real-time customer escalations. Lastly, the licensing and pricing model can be expensive for smaller teams.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us handle a high volume of social media messages and escalations without dropping the ball. Before, we were jumping between platforms, which led to slow replies and some messages slipping through the cracks. Now, everything’s in one place, we can easily track conversations, assign urgent cases, and respond faster. The automation features take a lot of manual work off our plate, and the reporting tools help us understand how we’re doing and how customers feel.
Rajshree B.
Good tool to use
Reviewed on Jul 16, 2025
Review provided by G2
What do you like best about the product?
It’s easy to track, manage, and respond to customer queries all in one place.
What do you dislike about the product?
Sometimes it’s slow and complex to navigate, and a few tasks feel repetitive.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps manage large volumes of customer queries in one place, making it easier to track, respond, and resolve issues efficiently, which improves response time and customer satisfaction.