Sold by: Sprinklr
Deployed on AWS
With 31 products across 4 robust product suites and the only unified customer experience management (Unified-CXM) platform, Sprinklr helps the world's biggest companies make customers happier - with the most advanced proprietary AI engine built for enterprise across 30+ digital & social channels.
4.3
Overview
The only Unified-CXM platform powered by industry-leading AI.
As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr's industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world's top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.
Sprinklr Modern Care is the only digital-first solution powered by a Unified-CXM platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Sprinklr Modern Research is how leading brands become customer-centric -- by interpreting customer data at scale, identifying opportunities, and building smarter strategies.
With Sprinklr Modern Sales & Engagement, you can deliver a positive experience that's true to your brand -- no matter where your customers are digitally -- from a single, unified platform.
74% of consumers follow brands on social media. Sprinklr Modern Marketing & Advertising makes it easy to use these channels to build relationships -- and track your ROI every step of the way.
Please contact Aaron.VanWart@sprinklr.com to be connected with a product specialist for a demo and pricing details. Sprinklr utilizes AWS Private Offers to extend deal terms once agreed upon.
Highlights
- The way the world communicates has changed. The rise of modern digital and social channels has transformed the customer journey -- creating a more interactive, immediate, and personalized path.
- Customer data has grown exponentially. Traditional systems can't keep up. 2.5 quintillion bytes of unstructured consumer data are created each day on channels that brands don't own. Point solutions can't support seamless customer experiences.
- Customers are now connected. And their expectations have changed. Consumers now expect a brand experience that flows seamlessly from one channel to the next. One that understands their connections, and delivers instant, personalized attention.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Unified CXM Platform | Starting at $15k USD. Please contact your representative for pricing. | $15,000.00 |
Dimension | Cost/unit |
|---|---|
For additional mid contract seats. Please contact your representative. | $3,600.00 |
Vendor refund policy
Refer to EULA
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Technical Support available 24x7x365 leveraging Sprinklr Modern Care channels. Platinum support is also available: Reach your goals faster with 24/7 priority support, one-on-one coaching and proactive expert guidance to realize the value from your Sprinklr Unified Front Office Platform. support@sprinklr.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
khaled m.
Versatile Multi-Tasking That Boosts Productivity
Reviewed on Dec 22, 2025
Review provided by G2
What do you like best about the product?
-multi function
-multi tasks
- graph and statistic of daily activity
-multi tasks
- graph and statistic of daily activity
What do you dislike about the product?
-for outgoing call should change status it is better to change automatically once procced with outgoing call
- cases notification some how annoying and collapse button not functioning correctly
- cases notification some how annoying and collapse button not functioning correctly
What problems is the product solving and how is that benefiting you?
making easy contacting with user in diffrent section and abroad user without any equipment ie hardware
Omar H.
Unified Customer Service Platform That Streamlines Engagement
Reviewed on Dec 21, 2025
Review provided by G2
What do you like best about the product?
It brings together all aspects of customer service and engagement by integrating its different modules.
What do you dislike about the product?
It can be quite challenging to get used to, and there are occasional bugs in the backend that can be frustrating.
What problems is the product solving and how is that benefiting you?
By bringing together all interactions between a customer and a business into a single platform, the customer experience becomes unified. This approach allows us to lower costs by eliminating the need for separate teams to manage each platform where customers might engage with the business.
Domenico P.
Efficiency and Customization, but UI to Improve
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
I like the ability to customize reports according to business needs. It is useful because I can adjust different reports according to internal requests and needs, meeting all demands. Additionally, I found the initial installation of Sprinklr Service very simple.
What do you dislike about the product?
In my opinion, the graphical interface could be improved and made more user-friendly, and many aspects could be simplified because, as of today, its use is a bit more complex. And I think artificial intelligence could also help us in setting up some reports and making the user experience on the platform much smoother and simpler.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps me identify interesting trends, analyze the organic performance of the brand's content, and do benchmarking. I also find the ability to customize reports to meet all the internal needs of the company useful.
Apparel & Fashion
Outstanding Support and Impressive Feature Set
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
The customer support and the number of features are both important aspects for me.
What do you dislike about the product?
The platform is not so easy to use, requires some training.
What problems is the product solving and how is that benefiting you?
With this platform, I am able to generate insightful reports about brand performance on social media and keep track of online conversations. Additionally, I can manage all messages received through social media, help prevent potential crises, and support customers throughout their journey.
Sidra K.
Unmatched Customisation Powers Up Our Workflow
Reviewed on Dec 17, 2025
Review provided by G2
What do you like best about the product?
The amount of customisation we can do with the tool.
What do you dislike about the product?
Because it is so strong and customisable, it does get confusing and complex for a regular user.
What problems is the product solving and how is that benefiting you?
It allows automation, task distribution based on skills and organising and reporting on performance.