Alida Research Platform
AlidaReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
127 reviews
from
External reviews are not included in the AWS star rating for the product.
Robust Community Engagement Platform
What do you like best about the product?
Alida offers strong capabilities for managing panels and community members. The platform makes it easy to segment audiences, deploy surveys, and analyze feedback in a centralized way.
What do you dislike about the product?
Some aspects of panel management--like updating profile variables and navigating nuanced workflows can be challenging and unclear unless you've spent a while troubleshooting. The learning curve is pretty steep but the documentation is often super helpful--it's just a lot. For the premium price point, I'd expect more intuitive UX and expanded support resources.
What problems is the product solving and how is that benefiting you?
Alida provides our panel management and survey authoring platform.
Alida use for a researcher
What do you like best about the product?
Video call function such as an observer room is convenient for stakeholders.
What do you dislike about the product?
Filtering reporting data can be better. Linking member information and survey respondents is complicated.
What problems is the product solving and how is that benefiting you?
Panel management and recruitment platform
Great functionality with reliable support
What do you like best about the product?
Alida has made it incredibly simple for our team to gather and act on customer feedback. The interface is intuitive, even for non-technical users, and we use it almost daily to stay connected to our audience. The integration with our CRM was painless, and the onboarding support was excellent. I also appreciate how customizable the surveys are — it helps us target specific customer segments effectively
What do you dislike about the product?
The initial setup took longer than expected, and the UI could be a bit more modern in some areas. However, those are minor issues compared to the overall value we’re getting from the platform
What problems is the product solving and how is that benefiting you?
We needed a more effective way to engage with our customer base and gather actionable insights. Alida has solved that by making it easy to launch targeted surveys and track sentiment over time. This has improved our decision-making and allowed us to build stronger relationships with our users.
Ease of use
What do you like best about the product?
I like using Alida because not only is it a great platform, I also have so much resources and help that guide me and navigate me throughout any process. They have great learning sessions-I take so much from away from it.
What do you dislike about the product?
Would be nice to have a live chat with AI or something in regards that can help guide you step by step -videos not just plain text.
What problems is the product solving and how is that benefiting you?
I use Alida specifically for holding an online Patient Family Advisory Council.
Alida makes connecting with customers a breeze
What do you like best about the product?
Alida makes it so easy to connect with and learn from customers. From quick surveys to live interviews, Aldia simplifies the process of getting in touch with customers to hear their feedback and perspectives. The customer service and account support is great - Schuyler is an amazing resource who helps me get the most out of my customer community via Alida.
What do you dislike about the product?
N/A - Alida is great and I don't have any major dislikes.
What problems is the product solving and how is that benefiting you?
Alida helps us answer endless business questions through the ability to connect with and survey customers, informing product decisions to claims/message communication.
Alida surveys
What do you like best about the product?
Alida application provides a great way to create customizable tool surveys for gathering feedback and client opinions.
What do you dislike about the product?
The application has been down sometimes.
What problems is the product solving and how is that benefiting you?
Client segmentation and improving Customer satisfaction
Alida provides great information on using their platform for our benefit.
What do you like best about the product?
The information and collaboration Alida and Volvo.
What do you dislike about the product?
Nothing at this time. Thank you for all your support.
What problems is the product solving and how is that benefiting you?
Alida is helping Volvo engage its audience.
New Balance Alida Surveying Capabilities
What do you like best about the product?
I love the UI and how easy it is to change surveys on the fly. The different questions also allows us to gain a plethora of information from our testers who often have trouble explaining their feedback due to not knowing all the footwear lingo.
What do you dislike about the product?
I don't like not being able to delete surveys once they have been opened. I also don't like not being able to take people off of tests once I've added them to a test.
What problems is the product solving and how is that benefiting you?
Alida allows our testers to articulate themselves in a way that provides us with thorough data while also still being easy for them to fill out. We have struggled in the past with the response rate of our testers and Alida has provided us different avenues to solve this issue such as QR Codes directly connected to surveys and the email reminder function.
Good platform for quant research and UX
What do you like best about the product?
Ability to script simple & medium surveys on self serve. User experience is good for clients when scripting surveys
What do you dislike about the product?
Not able to adapt to requests and development changes, takes to long to develop anything, AI is not present enough on the platform, in key areas.
What problems is the product solving and how is that benefiting you?
Allows us to host communities and to offer our clients a self serve environmnet
Excelent survey platform
What do you like best about the product?
Alida is so easy to use. I find it very intuitive when it comes to creating and loading a survey.
What do you dislike about the product?
There are limitations in what Alida can do at the back end. Drawbacks are when you are not too sure about particular scripting for questions. I have found staff are not always aware of how to complete more complex conditions.
What problems is the product solving and how is that benefiting you?
As an Insights specialist we use Alida to answer questions from all areas of our company.
showing 1 - 10