FARO is a leader in providing cloud solutions to the government marketplace. Software Factories offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
Accelerating Time to Value for Application Users
Lowering Total Cost of Implementation and Operations
Increasing Security and Sustainability of the Solution
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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You buy this listing as a contract with two support options priced per unit. Both cover government SaaS support for the Rockwell software support offering. Premium Govt SaaS provides standard government SaaS support. HyperCare Govt SaaS provides a higher level of government SaaS support. You choose the option that matches your support needs, and cost scales with the number of units you order. Both are billed under a subscription contract, typically on an annual basis with fees due in advance.
Top-of-mind questions for buyers
What is the difference between Premium and HyperCare government SaaS support in how each is billed?
Both are priced per unit under the same contract. Premium Govt SaaS delivers standard government SaaS support. HyperCare Govt SaaS delivers a higher support level. You pick one, and your cost scales with how many units you order. Both meter as fixed units under an advance-paid subscription, not by usage.
If I start mid-year or cancel early, does my support fee get prorated?
No. FARO does not offer prorated licenses. Subscriptions are sold as full-term agreements, and you pay for the entire term regardless of when you start or stop. Fees are due in advance. Early termination may carry termination fees, and paid fees are non-refundable except where the SLA obligations are unmet.
Does this support cover software running on my own cloud environment or only a FARO-hosted one?
This support applies to the Rockwell software support offering, which covers licensed, open-source, and internal software products. FARO software can deploy in a FARO-provided environment or a customer-provided environment across multiple cloud providers. Support for non-standard customer-selected components may be limited where they deviate from FARO's recommended configurations.
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