Sold by: FARO Software Solutions LLC
FARO Innovation Lab for Government Compliance
Overview
FARO is a leader in providing cloud solutions to the government marketplace. Innovation Labs offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
- Accelerating Time to Value for Application Users
- Lowering Total Cost of Implementation and Operations
- Increasing Security and Sustainability of the Solution
Details
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt SaaS | FARO Premium Government SaaS Support | $1,000.00 |
HyperCare Govt SaaS | FARO HyperCare Government SaaS Support | $2,000.00 |
Dimensions summary
This listing offers two support options priced by unit. Premium Government SaaS Support covers ongoing government SaaS assistance. HyperCare Government SaaS Support provides a separate support level for government SaaS. You choose based on the support intensity you need, and you can buy units of either option to match your requirements. Both are software support offerings billed under a contract. Support here follows a maintenance-focused model rather than infrastructure provisioning. Pricing scales with the number of units you purchase for each support type.
Top-of-mind questions for buyers
Both options bill by units of software support. Support offerings are structured as Micro Service Blocks for tailored support, following an IEEE SWEBOK-aligned maintenance model. A unit represents a block of managed support effort rather than a device or user. You purchase units to match the support intensity your agency needs.
Cost scales with the number of units you buy for each support type. Adding support intensity means purchasing more units. Subscriptions are not pro-rated, so units cover the full term. Any usage beyond your agreed scope may require additional units and prior approval before service continues.
Support follows Service Level Goals focused on proactive collaboration and timely guidance, not a formal uptime SLA. Formal SLAs with measurable uptime and service credits apply to infrastructure offerings, not to these support units. You get around-the-clock assistance for licensed software rather than availability guarantees.
www.farosolutions.com+1
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No Refunds
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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