FARO is a leader in providing cloud solutions to the government marketplace. DevOps Solutions offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
Accelerating Time to Value for Application Users
Lowering Total Cost of Implementation and Operations
Increasing Security and Sustainability of the Solution
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
This listing offers two support options you buy as units. Premium Govt SaaS Support and HyperCare Govt SaaS Support each price by unit, so your cost scales with the number of units you order. Both are contract-based subscriptions billed in advance, typically on an annual term with no pro-rated fees. You pick the support level that fits your agency's needs and set quantity accordingly. The two options are independent tiers of support, not add-ons that combine. Choose the one matching your required coverage and response expectations.
Top-of-mind questions for buyers
What does one unit of Premium or HyperCare Govt SaaS Support represent for billing?
Support is structured into service blocks tied to complexity-based licensing. Each unit reflects a defined measure of managed support coverage rather than a device or user. You set the quantity to match your agency's coverage needs. Contact the vendor to confirm exactly what one unit covers for your deployment.
If my agency ends the subscription partway through the term, does my cost decrease?
No. FARO does not offer pro-rated licenses. Subscriptions are sold as full-term agreements, and fees cover the entire term regardless of actual use. Early termination may require paying early termination fees or repaying any unearned discounts. Fees paid in advance are non-refundable.
How do Premium and HyperCare Govt SaaS Support differ in what they meter?
Both bill per unit as advance-paid contract subscriptions, so cost scales with quantity ordered. They are independent support tiers, not add-ons that combine. Each reflects a different coverage and response level. You choose one tier matching your needs. Contact the vendor for the specific service commitments of each.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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