Sold by: FARO Software Solutions LLC
FARO SW Support for Government Compliance
Overview
FARO is a leader in providing cloud solutions to the government marketplace. SW Support offers government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
- Accelerating Time to Value for Application Users
- Lowering Total Cost of Implementation and Operations
- Increasing Security and Sustainability of the Solution
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt SaaS | FARO Premium Government SaaS Support | $1,000.00 |
HyperCare Govt SaaS | FARO HyperCare Government SaaS Support | $2,000.00 |
Dimensions summary
This listing offers two support options billed by units under a contract model. You buy Premium Government SaaS Support units, HyperCare Government SaaS Support units, or both. The two options are independent support levels, not sequential tiers, so you choose the one that matches your needs. Pricing scales with the number of units you purchase for each option. Support solutions are software maintenance programs for licensed products. Subscriptions run on a full-term basis with fees due in advance, and the vendor does not offer pro-rated licenses for partial terms.
Top-of-mind questions for buyers
A unit represents a block of software support scoped to your licensed product. The vendor structures support into Micro Service Blocks tailored to your needs. You buy the number of units matching your support scope. The exact scope per unit is set in your order document, so confirm sizing with the vendor.
Both are software maintenance programs for licensed products. They bill independently by units. HyperCare and Premium are separate support levels, not a sequence, so you select whichever matches your operational needs. You can also buy units of both. The vendor sets specific service goals per program in your support agreement.
You pay the full term regardless of actual use. The vendor does not offer pro-rated licenses, so partial-term use still requires full payment. Fees are due in advance and are non-refundable except where the vendor fails obligations in the service agreement or a refund is required by law.
www.farosolutions.com
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Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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