Nexthink Infinity Platform

What do you like best about the product?

What I value most about Nexthink is the Workflows engine - it's where we've seen by far the greatest return. Workflows let us orchestrate Remote Actions, custom functions, conditional logic, loops, and external API calls into a single automated process, turning what used to be multi-step manual runbooks into repeatable, hands-off automation.

A big part of the ROI is the visual builder itself. Composing a workflow - chaining Remote Actions, branching on outputs, looping over affected machines, wiring in API calls - through the UI is dramatically faster than hand-building the same orchestration and glue code manually. What would otherwise be a scripting project becomes a drag-and-connect exercise, which means we stand up new automations in a fraction of the time and hand off maintenance far more easily than a pile of bespoke scripts.

The integration story compounds that. Being able to make external API calls mid-workflow means Nexthink isn't a silo - it becomes the automation hub tying our endpoint data to the rest of our tooling. Rather than exporting data and stitching systems together elsewhere, we reach out to external systems inline, which cuts development time and keeps the whole process in one place. Combined with branching logic and loops, we build workflows that adapt to what they find rather than running a fixed script blindly.

The AI capabilities have been a genuine accelerator too. One of the most valuable things I've done is craft a prompt for use with Workspace AI that produces complete, import-ready dashboards - rather than assembling widgets and queries by hand, I can generate a full working dashboard from a well-structured prompt and refine from there. That's taken dashboard creation from a tedious manual build to a matter of minutes, and it means less time starting from a blank page and more time on the analysis that actually matters.

Put together, the return has been concrete, automations that previously took an engineer hours of manual investigation and remediation now run automatically and consistently across our entire Windows estate, physical and virtual workstations alike. The visual builder, the integrations, and the AI assistance each cut development time, and together they let a small team punch well above its weight.

What do you dislike about the product?

Honestly my complaints are mostly small quality-of-life things rather than anything that undermines the product. The workflow designer in particular has some rough edges. You can't fully control line and connector placement, so complex flows can get visually messy, and there are structural constraints that occasionally force you to redesign around them rather than build the way you'd expect. For example, the Repeat block caps at 10 iterations and you're limited to one per workflow, which meant architecting a state-file approach to process items in batches rather than looping through everything in a single run. Error visibility in loops could also be better. When multiple iterations fail, you often only get detail on the last one, which makes troubleshooting slower than it needs to be.

That said, none of these have been dealbreakers, and the reason they don't bother me much is Nexthink's responsiveness. When I hit a repeatable issue or a genuine gap, I report it and it either gets fixed or lands on the dev backlog as a feature request. That feedback loop matters more to me than any individual rough edge. Knowing the product is actively evolving, and that real customer pain points make it into the roadmap, counts for a lot. I'd rather use a platform that's improving in the directions its users actually need than one that's polished but static.

What problems is the product solving and how is that benefiting you?

The core problem Nexthink solves for us is closing the gap between seeing an issue on our endpoints and actually fixing it, at scale, without touching machines individually. We manage a fleet of Windows workstations, both physical and virtual, and before Nexthink that work was spread across a mix of tools like SCCM, Intune, and GPO. That meant stitching together several systems and often still remoting into hosts one at a time to run scripts by hand, hoping we caught every affected machine. Now we detect state and remediate it programmatically across the whole estate from one place.

Concretely, we've used it to automate things that used to be painful manual jobs. We deregister retired devices from Autopilot automatically instead of clicking through the portal. We keep application packages current on our AVD session hosts by having workflows download, verify, and swap them in on login, with integrity checks and rollback so a bad download never leaves a machine broken. We check connectivity and agent state, validate configuration, flatten group membership for access management through Graph API calls, and remediate drift, all as automated workflows rather than one-off scripts. Because a workflow can chain Remote Actions, branch on their output, loop, and call external APIs, we can build a process that adapts to what it finds and acts on it end to end.

The benefit shows up in a few ways. The obvious one is time. Jobs that took an engineer hours of investigation and hands-on remediation now run on their own and finish consistently. The less obvious one is reliability. Automated workflows do the same thing every time, so we've cut out the human error that creeps in when you're doing repetitive fleet work manually. And the real-time endpoint visibility means we can catch and diagnose intermittent problems that would otherwise be gone by the time a user files a ticket. For a small team, that combination lets us cover a lot more ground than our headcount would normally allow, and it's shifted us from reacting to problems one machine at a time to solving them across the fleet in a single, repeatable process.

What do you like best about the product?

I like Nexthink for its workspace, application metering, and workflow features, as they save both time and costs. It helps me understand how many users are on costly applications, allowing for informed decision-making. The proactive issue detection and resolution are also great time-savers. I find the platform to be noticeably more user-friendly compared to 1E Tachyon, and the initial setup was very easy since it's a SaaS application.

What do you dislike about the product?

Nexthink does not work well at the GPO level. I think we should improve Nexthink capability by integrating it at the AD GPO level so we can at least get policy names data which affects logon scores.

What problems is the product solving and how is that benefiting you?

I use Nexthink for proactive issue alert review, resolution, and automation, saving cost by understanding application use to make informed decisions. It saves time with proactive issue detection and resolution.

What do you like best about the product?

The types of IT issues that can be automatically resolved without user intervention. The remote actions that are available to fix common employee issues. The simple way we can we implement self-service solutions for end users.

What do you dislike about the product?

The number of licenses that needs to be purchased for additional features

What problems is the product solving and how is that benefiting you?

Resolving issues with applications that are causing the most frustration for employees.

What do you like best about the product?

The different functionalities that are available to end users and admins. The workspace application has helped me to use Nexthink asd a layman user and gain a better understanding of how the tool works.

What do you dislike about the product?

I wish Nexthink were better with reporting. The application gives some insight into how team members are interacting with the tool. Howerver a more granular reporting with exporting capability would be helpful.

What problems is the product solving and how is that benefiting you?

End users' issues range from connectivity to applications crashing. This is benefiting us by giving the ability to resolve issues more quickly, sometimes before team members can realize there is an issue.

What do you like best about the product?

I really like the remote actions, leveraging workspace to dig deeper and am really excited about what Spark will bring moving forward

What do you dislike about the product?

I would love to not track progress or value from our changes in a spreadsheet. Some what to bring the analytics and value prop into the tool would be a big improvement.

What problems is the product solving and how is that benefiting you?

We are starting to move toward proactive remediation which will smooth employee experience. We are also hoping to leverage NT actions to remediate issues before support is engaged, which would help reduce calls and allow our folks to focus on more complex issues.