Nexthink Infinity Platform

What do you like best about the product?

The best thing about Nexthink is its flexibility. With just a few clicks, you can create custom actions and target a perfectly-tailored list of devices.

What do you dislike about the product?

Nexthink's UI design often leaves some things to be desired. Features that should be front and center are often buried several pages deep. Because of this, my workflow involves having about 4-5 tabs open for simple testing iterations, etc.

It's painfully obvious that Nexthink's UI designers have never actually used the product.

What problems is the product solving and how is that benefiting you?

Nexthink provides a tool for our helpdesk to quickly gather diagnostics to help quantify problems experienced by end users
We also use it to create customized reports and gather data from endpoints
We use Nexthink to quickly remediate issues and automate workflows

What do you like best about the product?

Nexthink gives insightful visibility, where we get performance metrics or sentiments
The app has brilliant monitors, which helps us capture potential harms or disruptions
Nexthink helps us engage with multiple players in a company, and this resolves issues with workflow and productivity
We integrate Nexthink with multiple IT services, increasing productivity

What do you dislike about the product?

Nexthink has detailed data and instructions that makes users need more information and training
The complex Nexthink installation process Makes the app less efficient

What problems is the product solving and how is that benefiting you?

We get a comprehensive HR report from Nexthink, which helps us control interactions with different employees
The application gives us an insightful report on employees performance and their demands
We get AI diagnostics solutions from the app, giving us quality security detectors

What do you like best about the product?

DEX, Remote Actions, Scores, End user Devices Ports and Network

interaction with various 3rd party apps
intune

What do you dislike about the product?

End user Devices Ports and Network information and the ports

What problems is the product solving and how is that benefiting you?

Different Dashboards to quickly analyse the end user device and troubleshoot at earliest

What do you like best about the product?

Nexthink gives us access to invaluable data to help drive our various technology teams.

What do you dislike about the product?

Small learning curve and because it offers so much it can be overwhelming.

What problems is the product solving and how is that benefiting you?

Visbility and insight of the environment and user expereince. The merics Nexthink provides allows us to be proactive.

What do you like best about the product?

Nexthink is a product that's allowed to make decisions and act on what we know and can prove with data rather than what we think we know. The extensibility of the product to extend the dataset and act in key areas for our enviroment makes it a key platform in our IT environment providing not just great tools to L1 and L2 teams but allows managers to make informed decisions.

What do you dislike about the product?

The only real downside of the product is that many new features become subject to additional licenses.

What problems is the product solving and how is that benefiting you?

Nexthink has helped in a range of areas from software asset usage (negating the need for a full SAM tool) to device management and replacement planning. It's providing L1 teams with simple checklsts for devices prior to escaltion and assisting L1 and L2 teams diagnose issues quicker reducing the time to resolution for issues. It's providing good compliance reporting for a range of IT security related areas.