I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to monitor applications, and it is primarily used for AI operations.
Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
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One year with Nexthink transformed my career
What do you like best about the product?
Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows.
We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.
We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.
What do you dislike about the product?
Nexthink seem to be targeted at and designed for large organizations. Dashboards that exist by default or are downloaded from the Nexthink Library present KPI summaries rather than granular details related to DEX. It can be time-consuming to manually duplicate and edit these dashboards to tailor the data to the needs of a smaller IT Management and Operations team who have a very close relationship with end-users.
What problems is the product solving and how is that benefiting you?
Nexthink unites our user experience data into a single pane of glass. Our application owners no longer need to collect usage data, page load metrics, and outage timestamps from multiple different sources; Nexthink provides all of that and more in a simple, easy to understand interface. Alerts and webhooks have completely changed the way that we identify problems and incidents, allowing us to quickly understand and respond to issues in less than half the time that was required before Nexthink.
Powerful Tool for Improving Employee IT Experience
What do you like best about the product?
Nexthink Infinity has completely transformed how we manage and monitor our digital workplace. The real-time visibility across devices, applications, and networks is unmatched. I especially appreciate the proactive issue detection—our team can now resolve problems before employees even notice them. The REST API support makes integration seamless, and the remote actions feature is a huge time-saver.
What do you dislike about the product?
The learning curve for Nexthink Query Language (NQL) was steeper than expected. It took some time and training to get our team fully comfortable with building custom dashboards and reports. Also, the pricing might be a hurdle for smaller organizations.
What problems is the product solving and how is that benefiting you?
We're using Nexthink primarily to streamline endpoint visibility and improve IT operations through custom dashboards, targeted campaigns, and automation scripts. The dashboards help us monitor device health, software compliance, and performance metrics in real time, making it easier to spot trends and anomalies. Campaigns have been effective for communicating with users directly—whether it's gathering feedback on a new rollout or guiding them through self-remediation steps. Custom scripts have allowed us to automate repetitive tasks and enforce policies across the environment, saving time and reducing manual effort
Nexthink Infinity – Next-Level Data for Next-Level Results
What do you like best about the product?
Understanding the user experience and the health of our estate is vital to the success of our employees and the company. Support organizations waiting for users to report issues to the Help Desk or for anecdotal reports to filter up and down the management chain will always be behind the curve. Modern Tech orgs need real-time performance and usability data to make informed decisions and drive productivity. Nexthink Infinity provides that clarity. Combining device, OS, application, collaboration, and connectivity analytics into an intuitive platform, Nexthink has allowed us to shift from reactive to proactive. Our core build team uses Nexthink to better understand how each component, patch or driver update influences the performance of our hardware. Application teams can now understand the actual user experience of their desktop or cloud-based apps. Our collaboration teams can now get in front of call quality issues before user reports start to surface. And with all this knowledge, we can proactively work to fix issues or implement enhancements using remote actions in the background or interactive campaigns sent to affected users. We’re only 3-years into our journey with Nexthink Infinity, but it has already contributed significantly to the health of our estate and the technology experience of our employees. With new AI enhancements and integrations in the works, Nexthink Infinity will continue to play a significant role in the success our company for many years to come.
What do you dislike about the product?
Compared to the on-prem version, Infinity is still evolving as a product. Some features are still in the works. That said, Nexthink is responsive to feedback and new features and capabilities are released regularly.
What problems is the product solving and how is that benefiting you?
Nexthink provides a more complete understanding of the health of our systems and tech experience of our employees.
Powerful, fast, and simple
What do you like best about the product?
The best thing about Nexthink is its flexibility. With just a few clicks, you can create custom actions and target a perfectly-tailored list of devices.
What do you dislike about the product?
Nexthink's UI design often leaves some things to be desired. Features that should be front and center are often buried several pages deep. Because of this, my workflow involves having about 4-5 tabs open for simple testing iterations, etc.
It's painfully obvious that Nexthink's UI designers have never actually used the product.
It's painfully obvious that Nexthink's UI designers have never actually used the product.
What problems is the product solving and how is that benefiting you?
Nexthink provides a tool for our helpdesk to quickly gather diagnostics to help quantify problems experienced by end users
We also use it to create customized reports and gather data from endpoints
We use Nexthink to quickly remediate issues and automate workflows
We also use it to create customized reports and gather data from endpoints
We use Nexthink to quickly remediate issues and automate workflows
Struggles and Benefits Associated with Nexthink; Insightful Analysis
What do you like best about the product?
Nexthink gives insightful visibility, where we get performance metrics or sentiments
The app has brilliant monitors, which helps us capture potential harms or disruptions
Nexthink helps us engage with multiple players in a company, and this resolves issues with workflow and productivity
We integrate Nexthink with multiple IT services, increasing productivity
The app has brilliant monitors, which helps us capture potential harms or disruptions
Nexthink helps us engage with multiple players in a company, and this resolves issues with workflow and productivity
We integrate Nexthink with multiple IT services, increasing productivity
What do you dislike about the product?
Nexthink has detailed data and instructions that makes users need more information and training
The complex Nexthink installation process Makes the app less efficient
The complex Nexthink installation process Makes the app less efficient
What problems is the product solving and how is that benefiting you?
We get a comprehensive HR report from Nexthink, which helps us control interactions with different employees
The application gives us an insightful report on employees performance and their demands
We get AI diagnostics solutions from the app, giving us quality security detectors
The application gives us an insightful report on employees performance and their demands
We get AI diagnostics solutions from the app, giving us quality security detectors
My Experience with Nexthink: Insights and Impressions
What do you like best about the product?
Nexthink’s ability to deliver real-time, comprehensive visibility into end-user experience and IT infrastructure is highly valuable. Its intuitive dashboard and robust analytics enable proactive problem resolution, significantly enhancing operational efficiency. We have utilized the tool on multiple occasions to improve our endpoint user experience, continuously leveraging its capabilities to optimize our environment. Furthermore, Nexthink has empowered us as system engineers to innovate and develop new solutions. By providing a solid foundation, it has enabled us to integrate our PowerShell skills with Nexthink’s platform, opening up possibilities that were previously unavailable.
The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.
Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing.
The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.
Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing.
What do you dislike about the product?
While Nexthink offers extensive features, its DEX Scoring Algerithm can sometime be overwhelming for some users to understand how the calculations are made, maybe having a simpler way to itemise all the items that contribute towards dex with the exact waighting for each item, it would allow us to target the problems and be more proactive.
What problems is the product solving and how is that benefiting you?
Nexthink has been instrumental in addressing several critical IT challenges, providing tangible benefits to our operations:
We were the first to implement a driver update solution utilizing remote actions combined with campaigns to update BIOS firmware. Since its deployment, this initiative has successfully updated over 1 million drivers, significantly improving device stability and security.
We continuously monitor BitLocker encryption status and remediate unencrypted devices, ensuring data security and compliance across our environment.
We developed a PC performance remote action that enables us to proactively identify and resolve issues related to dirty fans and overheating, reducing downtime and enhancing user experience.
We identified and resolved WMI-related issues by deploying targeted scripts, improving system reliability and performance.
We designed and deployed a script via Nexthink to identify devices with outdated drive mappings and automatically update them with the latest configurations.
Additionally, we created a script to perform disk cleanup on endpoints, which has successfully cleared approximately 60TB of unnecessary data, freeing up valuable storage resources.
These solutions demonstrate how Nexthink empowers us to proactively manage and optimize our IT environment, leading to increased efficiency, security, and user satisfaction.
We were the first to implement a driver update solution utilizing remote actions combined with campaigns to update BIOS firmware. Since its deployment, this initiative has successfully updated over 1 million drivers, significantly improving device stability and security.
We continuously monitor BitLocker encryption status and remediate unencrypted devices, ensuring data security and compliance across our environment.
We developed a PC performance remote action that enables us to proactively identify and resolve issues related to dirty fans and overheating, reducing downtime and enhancing user experience.
We identified and resolved WMI-related issues by deploying targeted scripts, improving system reliability and performance.
We designed and deployed a script via Nexthink to identify devices with outdated drive mappings and automatically update them with the latest configurations.
Additionally, we created a script to perform disk cleanup on endpoints, which has successfully cleared approximately 60TB of unnecessary data, freeing up valuable storage resources.
These solutions demonstrate how Nexthink empowers us to proactively manage and optimize our IT environment, leading to increased efficiency, security, and user satisfaction.
DEX to Ease the IT Support
What do you like best about the product?
DEX, Remote Actions, Scores, End user Devices Ports and Network
interaction with various 3rd party apps
intune
interaction with various 3rd party apps
intune
What do you dislike about the product?
End user Devices Ports and Network information and the ports
What problems is the product solving and how is that benefiting you?
Different Dashboards to quickly analyse the end user device and troubleshoot at earliest
Nexthink Revolutionizes IT Support
What do you like best about the product?
Nexthink gives us access to invaluable data to help drive our various technology teams.
What do you dislike about the product?
Small learning curve and because it offers so much it can be overwhelming.
What problems is the product solving and how is that benefiting you?
Visbility and insight of the environment and user expereince. The merics Nexthink provides allows us to be proactive.
Nexthink allows us to make real data-driven decisions about our IT estate
What do you like best about the product?
Nexthink is a product that's allowed to make decisions and act on what we know and can prove with data rather than what we think we know. The extensibility of the product to extend the dataset and act in key areas for our enviroment makes it a key platform in our IT environment providing not just great tools to L1 and L2 teams but allows managers to make informed decisions.
What do you dislike about the product?
The only real downside of the product is that many new features become subject to additional licenses.
What problems is the product solving and how is that benefiting you?
Nexthink has helped in a range of areas from software asset usage (negating the need for a full SAM tool) to device management and replacement planning. It's providing L1 teams with simple checklsts for devices prior to escaltion and assisting L1 and L2 teams diagnose issues quicker reducing the time to resolution for issues. It's providing good compliance reporting for a range of IT security related areas.
Real-time monitoring enhances proactive issue identification and boosts productivity
What is our primary use case?
What is most valuable?
The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements.
Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.
What needs improvement?
There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool.
For how long have I used the solution?
I have been using Nexthink for about eight to nine years.
What do I think about the stability of the solution?
Nexthink is a cloud-based solution, a SaaS instance that gets allocated to the customer. There are no performance or scalability issues.
What do I think about the scalability of the solution?
The solution is completely scalable.
How are customer service and support?
Vendor support is rated ten out of ten, indicating high satisfaction with customer service and support.
How would you rate customer service and support?
Positive
How was the initial setup?
Installation is very straightforward, and one person can easily handle it.
What about the implementation team?
Once installed, it is cloud-based, requiring no special management beyond what is standard.
What's my experience with pricing, setup cost, and licensing?
Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.
What other advice do I have?
I rate Nexthink ten out of ten. Although there is room for improvement regarding monitoring user sentiments, it is not a significant issue.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
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