TeamViewer for Frontline workers

My main use case for TeamViewer Business  is to provide remote support to users that require it.

A quick specific example of a situation where I use TeamViewer Business  for remote support is when a client or customer has a problem with the software and I have to help them fix it.

My primary usage is to provide support when the customer requests it, and it is our main used software.

TeamViewer Business has positively impacted my organization. There are no real changes since we have always been using it, but it really helps so much to do our tasks.

TeamViewer Business helps with doing my task for the purpose it is developed for: to assist customers. It did not really save my time, and it did not reduce errors either. However, it definitely made support smoother because it is made for that.

In my opinion, the best features TeamViewer Business offers include usability. The graphic interface is clear, the speed is excellent, and everything works well. I have also used other services, and TeamViewer Business is pretty good.

The usability and graphic interface stand out for me because it is very easy to understand, with upper bars, all the features, and the file transfer functionality. Everything works well, and the mini menu when I am connected to someone else's computer is pretty good to have as it allows me to have quick access to tools in several spots.

TeamViewer Business can be improved, though nothing is really noticeable. It is pretty good to use, but there was a problem with the single sign-on. Sometimes it gives problems, with the button not working, and I was unable to log in. I do not know if this problem is from TeamViewer Business side.

The login steps were a bit problematic sometimes, but for the usage of the product, there is nothing else to note. I would not add more about needed improvements because in my experience it was just some technical difficulties. I do not know if the cause was TeamViewer Business itself, the licenses, or the internet connection at that moment. But for the product itself, nothing to add.

I have been using TeamViewer Business for about three years.

TeamViewer Business is stable in my experience, except for the login issues I mentioned before, which were perhaps just random connection issues at that time. Overall, it is pretty stable.

TeamViewer Business's scalability is excellent and it adapts to my organization's needs as we have grown or changed. There are a lot of functionalities enabled with licensing and many features that can adapt, such as the ability to use TeamViewer Business with a camera to provide AI and VR support. It depends on the business; if it is something related only to a machine, remote support can be through a computer screen or a camera. For example, if physical engineers have to touch something, there is a possibility, which is pretty good.

The customer support for TeamViewer Business has not been a consideration for me because everything worked well, so I never talked with their support team.

I used Bomgar as a different solution for remote support, but I did not really switch. I used it for a different company's support, so I was using it at the same time.

My experience with pricing, setup cost, and licensing for TeamViewer Business is minimal. I mainly used it and was provided with a license, so I did not see anything about costs and pricing.

I have not seen a return on investment because it was not my field of use, and I did not have access to these metrics.

Before choosing TeamViewer Business, I evaluated other options, which were Bomgar and then a private solution of Acronis.

My advice to others looking into using TeamViewer Business would be to use it because it is a very good product that will surely help the organization to get value from its usage. I have rated this review a 9.

Since I was doing my master's degree, I have been using TeamViewer Business , starting with my first experience working with business hotels in the IT administration department, where we assisted different clients and departments. I have continued using it in my current position at Terencia Software.

My main use case for TeamViewer Business  is to access remote desktops, manage issues, and fix problems from remote computers and desktops in general.

When I needed to access a remote Prism server or computer to perform diagnostics on an on-premise client who was not on SaaS, I was able to fix their issue by resolving a script issue on their side using TeamViewer Business.

I also use TeamViewer Business to assist internal consultants by accessing their computers and fixing issues there, and I have been able to utilize it for clients to demonstrate how to use our internal framework through their networks directly.

One of the best features of TeamViewer Business is the security and respect for privacy, since you can connect to a specific computer using a unique confidential code, ensuring that security and safety are maintained with no problems.

Being able to request access from a client using the confidential code assures security and confidentiality, knowing that no one else can access this system and that access is limited, which indicates a high level of security and safety set by TeamViewer teams.

These features are important because many video conference platforms have similar features, and having them in TeamViewer allows not only resolving issues or accessing remote computers but also recording sessions and supporting multi-platform usage, which other platforms cannot do as effectively.

The reliability and performance of TeamViewer Business are very high because the speed is impressive, and there is no slowness when using it, which is important, and I am satisfied with how it works.

Even as companies move to SaaS solutions, some still prefer to stay on-premise, and using TeamViewer is crucial for connecting with these clients and supporting their internal platforms or servers.

All of these aspects improve customer satisfaction, as you can connect directly to clients and resolve their issues quickly, ensuring that the right person accesses the client's system remotely while demonstrating availability to help them.

The user interface is easy to use, and there are no issues that come to mind at this moment.

All the features that exist today are impressive, but it would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.

I have been working in my current field for more than seven years as an application support analyst.

TeamViewer Business is stable. We appreciate the customer support for TeamViewer Business, and we rarely need to reach out because the platform is very stable and everything works smoothly.

TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.

My experience regarding pricing, setup cost, and licensing for TeamViewer Business is fluid, as the commercial team is very available to assist and provide services, and we are all satisfied to have TeamViewer Business.

I have previously used Help Desk, but it lacks the features and advantages of TeamViewer Business, so I would not recommend it anymore.

After evaluating Help Desk, it does not provide the same performance and features as TeamViewer Business, which is why I consider TeamViewer Business the best option.

Using TeamViewer Business allows fewer employees to be needed because it enables solving many issues remotely, thus saving costs, as there is no need to send consultants to the client's site every time.

I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.

If a company needs to manage their services and handle issues remotely, TeamViewer Business is the best solution, and they will never regret choosing it over others.

We have both a hybrid cloud setup and on-premises systems according to the client, and we have more than 90 clients. Some clients are using private cloud while with TeamViewer, we particularly use it for hybrid cloud and on-premise.

My real name can be used with no problem. My real company name can also be used in the review. I can be a reference for this vendor, and they can contact me if they have any questions.

I want to tell the TeamViewer Business team to continue their great work as they are helping companies and we really appreciate that. I give this review a rating of 10 out of 10.

My main use case for TeamViewer Business  is assistant headless. In an assistant headless scenario, I help a customer or a partner who needs assistance, so they contact us to assist and make assistance.

TeamViewer Business  offers excellent simplicity, which is very easy to use. The connection process is a particular part of TeamViewer Business that stands out as especially easy to use.

TeamViewer Business has positively impacted my organization because it saves time. It saves time because I don't have to go to the customer's place to make some connections or some configurations; I can make it remote and very easy.

It would be helpful if there is a list of logs in TeamViewer Business. Instead of having to receive the number or the code, having a list would allow me to connect directly, and that is very helpful.

TeamViewer Business can be improved by making it easier; there are other solutions such as AnyDesk  that make it easier, or Comodo, for example. It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer. The price is a problem, so making it cheaper would be beneficial. I know there's a test period where you can install it for some time, but that is the real problem; it's quite expensive for some customers.

The setup cost or licensing for TeamViewer Business is quite high, so for many customers, it's a problem to implement this solution.

I have been using TeamViewer Business for four years.

Most of the time, TeamViewer Business is stable.

TeamViewer Business's scalability is bad because it's very expensive.

The customer support for TeamViewer Business is not bad, but not great either; I don't have to go to support many times.

I have used different solutions before TeamViewer Business; specifically, I have used AnyDesk , RustDesk, Comodo, VNC, and RDP. I use TeamViewer Business because it makes the configuration for the customer quite simple and it's quite comfortable.

Before choosing TeamViewer Business, I evaluated other options like RDP, VNC, and AnyDesk; more or less, AnyDesk is a very good solution and a direct competitor of TeamViewer Business. At that time, it was okay; we were also testing RustDesk.

The installation is quite easy, but the price is quite a problem most of the time.

I can't share any relevant metrics on return on investment with TeamViewer Business.

My advice for others looking into using TeamViewer Business is to test it; that is the trick. You have a solution, you test it, and if it works for you and your necessities, you can choose it; otherwise, you're losing your time. My rating for this review is 7.

My main use case for TeamViewer Business  is supporting our internal employees and remote workers. A specific example of how I use TeamViewer Business  to support our internal employees and remote workers is that we use TeamViewer to connect onto employees' laptops and upgrade software, repair problems, and troubleshoot.

The best features TeamViewer Business offers include the ability to save all of your users into the interface so you can easily look up a person's name, and it will give you their computer without you having to maintain a spreadsheet of which users are associated with which device.

Saving users in the interface has helped our workflow and made things easier for our team because we use it every single day, and we would struggle to support our teams effectively without TeamViewer Business; it has made things much easier.

TeamViewer Business has positively impacted my organization as it has meant that we have been able to reduce our carbon footprint since we are not having to go out and visit people in person as often, allowing us to support them remotely much more frequently than we would be able to without it. Although I do not have any particular metrics, I would say before we had TeamViewer Business, we were probably visiting our stores at least a couple of times a year, and we have gotten that down to roughly one to one point two times a year, so it is almost half the amount of travel.

One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources.

I think everything is pretty good about TeamViewer Business, but I would say the user interface in the newer versions is actually a bit harder to navigate than the older versions; it is probably that I have just gotten used to the old version.

I have been using TeamViewer Business for around ten years.

TeamViewer Business is stable for me.

The scalability of TeamViewer Business is absolutely fine. Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.

Every time I have spoken to customer support, they have been really helpful. I would rate the customer support a ten.

Before TeamViewer Business, I used a combination of Remote  Desktop and VNC, and certainly at our low bandwidth sites, we had many problems getting connected or staying connected; the connection would drop, while TeamViewer Business's very good compression and recovery algorithms resolved that problem for us and made it much more usable.

My experience with pricing, setup cost, and licensing has been very positive; we have had TeamViewer Business since TeamViewer twelve, and actually had a perpetual license, and when that went end-of-life, we were offered a big discount to go onto the annual model with the latest updates. My experience with the sales team has been very positive, as they have been very friendly, very helpful, and quick to provide pricing.

I do not have anything concrete to share regarding return on investment, but I would say we are doing much less travel than we would without TeamViewer Business; we would have been traveling and visiting all of our stores a couple of times, if not more, per year, and we are down to one to one and a half times a year.

I did not evaluate other options before choosing TeamViewer Business as it was the obvious choice for us at the time.

My advice to others looking into using TeamViewer Business is that it is a really good product; if you are using mainstream devices such as Windows or Mac, it is the one to choose, especially if you have devices spread out across the country or countries, as it will reduce your travel time, and if you have low bandwidth sites, it will help you compensate and keep you connected, even when speeds drop. I would rate this review a nine.