I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support.
TeamViewer for Frontline workers
TeamViewerReviews from AWS customer
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Offers ease and straightforwardness in managing integrations
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well. One of the other features is the tool's ability to prevent the remote endpoint from being used by the user while I am connected to their machine. There is a feature that basically turns off the endpoint of the end users while TeamViewer is open.
What needs improvement?
The tool is constantly improving the software, and it does what it needs to in my environment.
The product's expensive nature is an area of concern where improvements are required.
For how long have I used the solution?
I have been using TeamViewer for seven years. Specifically, I use TeamViewer remote support.
How are customer service and support?
I have never contacted the technical support for the solution.
Which solution did I use previously and why did I switch?
I have worked with AnyDesk. Compared to TeamViewer, AnyDesk is slower and is not as user-friendly. The file transfer support is not great in AnyDesk. With TeamViewer, you can actually use drag-and-drop features, which are not present in AnyDesk. TeamViewer is more expensive than AnyDesk. AnyDesk is definitely more affordable than TeamViewer.
How was the initial setup?
The product's deployment phase is straightforward. The tool's deployment is one of the easiest. It is basically just a matter of sending a link to a client to download because there are options, and depending on what link you give them, they can either install it or use the portable version. It is very easy to get the tool up and running on the remote machine.
What was our ROI?
I have definitely seen some time-saving benefits from using the tool. It is so easy to use and very fast, making it my go-to remote application.
For argument's sake, before having TeamViewer, I literally used to spend four days of the week on-site with clients. Now, I only go on-site twice or thrice a month.
What's my experience with pricing, setup cost, and licensing?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription.
What other advice do I have?
I am not too sure about the security features, but I do know they use an encryption layer. I have never had any security issues with TeamViewer.
The tool's integration is fairly straightforward. Initially, I used to use TeamViewer as a standalone product, but now I use it after integrating with NinjaOne. In terms of the integration, the tool is pretty straightforward and easy.
I have not dealt with AI in the tool.
I recommend the tools to others. I haven't moved from TeamViewer even though it is more expensive than the other products because it is the easiest one to use.
I have tried AnyDesk and some other solutions, but I feel that compared to TeamViewer, they were all slow.
I rate the tool a ten out of ten.
A good product for helping others, especially with user problems, installation issues, or other tasks
What is most valuable?
TeamViewer is very easy to use, and I use it in a professional manner to assist colleagues at the university remotely. It's a good product for helping others, especially with user problems, installation issues, or other tasks.
It's not my primary role, but sometimes, when someone has user issues with their computer, I assist them remotely. Even though I don't work at the service desk, I help with security and other problems using the tool.
I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building.
It saves time because I can guide someone by saying, "Go to the third option in the menu on the right," and then click on it. I can see their screen and guide them through the steps, watching the mouse move and seeing everything that happens on their computer.
What needs improvement?
We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically.
I'm curious if TeamViewer can track the time I spend using it. I wonder if it records how long sessions last.
For how long have I used the solution?
I have been working with the product for seven years.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. If someone calls the help desk and has never used TeamViewer, they can receive a link to download it. They can install and start using it to resolve their issues within minutes. I rate its scalability an eight out of ten. My company has more than 200 users.
How are customer service and support?
I support others. I haven't felt the need to call support myself.
How was the initial setup?
The tool's deployment is easy.
What was our ROI?
The solution lets me help my colleagues easily as if I were sitting in their neighborhood.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable.
What other advice do I have?
The solution is a good product and makes work easy. I would recommend it to others. I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Easy to use and offers a good UI to users
What is our primary use case?
I use the solution in my company more for collaboration amongst different teams and for coordinating and having virtual calls and meetings.
What is most valuable?
The solution's most valuable feature is that the tool functions like a normal chat application. It is easy to use and has a pretty good UI.
What needs improvement?
Considering the earlier versions of the product, I think TeamViewer used to slow down the systems. Lately, I don't know if the problem still exists.
For how long have I used the solution?
I have been using TeamViewer for more than a year.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
I believe that more than 700 to 800 users in my company use the product.
The product is regularly used in my company.
How was the initial setup?
The product's initial setup phase is very straightforward and simple.
The product is out of the box, so it is pre-installed on our company's systems.
What other advice do I have?
In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software.
I recommend the product to others since it is a good product for collaboration purposes.
There are no connectivity challenges associated with the product.
In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees.
I rate the tool a nine out of ten.
Good to for accessing others systems remotely
What do you like best about the product?
That i can access anytime with no interfere accessing computer and others acreen and i can do job done
What do you dislike about the product?
Requires code and installation. This needs upgrade to better feature when sharing screen
What problems is the product solving and how is that benefiting you?
Assist other computer screen and enters remotely
Works but still flaky at times
What do you like best about the product?
It was a good experience to try but the bugs need to be worked out
What do you dislike about the product?
Flaky at times and will freeze and force to restart
What problems is the product solving and how is that benefiting you?
I t wasn't to solve an issue, just trying it out to see if there were any benefits
RMM like no other + AR assist makes it out of this world!
What do you like best about the product?
The AR assist has been the best addition on top of my Team Viewer account. The experience in Remote monitoring has become a lot more fun. It makes it so much easier to handle our clients in Augmented reality. Support has been great as well.
What do you dislike about the product?
its a great tool. there is nothing i would say i dont like about it. Maybe the animations can be better.
What problems is the product solving and how is that benefiting you?
No more field visits! Everything is now in AR! Couldn't ask for more
Best A assistant
What do you like best about the product?
It fixes the problems with the PC, equipment, machinery, and tech with a simple video connection. Cut costs, help employees faster, and Extend the power of TeamViewer by moving from on-device to real-world support.
What do you dislike about the product?
Absolutely nothing, It is a great tool and loving it
What problems is the product solving and how is that benefiting you?
t helps us solve network connection problems, configure routers or switches, and troubleshoot problems with printers, scanners, or other peripherals.
Life saviour in the hybrid work culture
What do you like best about the product?
It's too quick to connect with the remote device. It's easier to connect either with Laptop or Mobile device that helps with on the go.
Setting up was super easy. Few clicks and not much of fuss.
Better image quality and easier to identify.
Setting up was super easy. Few clicks and not much of fuss.
Better image quality and easier to identify.
What do you dislike about the product?
For additional add ons and integration we would need to pay more.
Reporting is little complex
Reporting is little complex
What problems is the product solving and how is that benefiting you?
We are a hybrid model post covid. It's really easy to connect with the remote devices.
It's super easy to guide the users with the annotations and free hand-drawing features. It saves a lot of our time in assisting our customers to resolve their queries quick.
Our SLAs have improved massively and the headache of guiding users on how to connect to the remote device has been vanished with the one click session request.
It's super easy to guide the users with the annotations and free hand-drawing features. It saves a lot of our time in assisting our customers to resolve their queries quick.
Our SLAs have improved massively and the headache of guiding users on how to connect to the remote device has been vanished with the one click session request.
Used to provide assistance or collaborate on a machine
What do you like best about the product?
It allows you to quickly and securely connect to another PC and take control of it
What do you dislike about the product?
Nothing in particular, the program si complete and usefill.
What problems is the product solving and how is that benefiting you?
It allowed me to provide IT assistance remotely, and to always complete remote paperwork together.
Easy to Set Up and Use
What do you like best about the product?
It works well alongside other TeamViewer asset and endpoint management tools!
What do you dislike about the product?
Can be a bit fuzzy for endpoint users on what it is or what the benefits could be.
What problems is the product solving and how is that benefiting you?
This solves more hardware problems and PC usage issues for my endpoint users which is wonderful. Oftentimes, I have to ask users to reset the system, printer, etc. and they are confused how and where to access the physical hardware to accomplish troubleshooting goals. This takes care of that 100%.
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