Device42 - Discovery & Dependency Mapping - Cloud & Hybrid IT

What do you like best about the product?

They are great at using the latest trends in asset management, most complete hybrid IT discovery.

What do you dislike about the product?

Some users reported occasional performance slowdown especially dealing with huge data or requests.

What problems is the product solving and how is that benefiting you?

Automated asset discovery and dependency mapping, it reduces manual work + cost saving.

What do you like best about the product?

The platform helps enterprises gain visibility into their IT assets, applications, and network dependencies.

What do you dislike about the product?

The organization should provide a demo or free trial for businesses and individuals to try out if the platform meets their need.

What problems is the product solving and how is that benefiting you?

Device42 provides comprehensive solutions for IT infrastructure, including asset management, data center management, and dependency mapping. With a growing customer base and strong industry presence, Device42 is recognized as a reliable and innovative IT asset management solution provider.

What do you like best about the product?

Overall we're ery happy to be a Device42 customer, they're very customer oriented and working together with them happens always on a partnerhsip level and in a very kind way.

Their support is really outstanding, of course during the implementation there were challenges and areas for improvements, but they picked them up and made sure they get solved. This was not just limited to the beginning, they really try to make sure we're continously a satisfied customer.
In case we run into questions or issues we can always rely that the support is picking it up very open minded and tries to help us to get it solved, without questioning immediately whether we can proof that the root cause isn't in our environment but in Device42, that's great team work.

They're also very good in continuoulsy developing the product further, release new features and strive to make it better and better. The solution is very user friendly designed, but also very powerfull with all it's discovery features.

At the beginning I was a bit missing a standardized training approach, like web based trainings to have an easier entry to some topics, as it might be a bit overwhelming studying the documentation or always engaging a Customer Success Engineer, but recently they also started their Academy which contained from the begining a good set of trainings and also a certification apporach. Also here the content is constantly growing and improving.

When we were looking for a discovery solutions with Application Dependency Mapping feature, Device42 made a big difference to their competitors during our evaluation from a functional perspective and also with their support concept and they proofed it until today that we went for the right solution.

What do you dislike about the product?

I can't really say there is somehitng I dislike.

What problems is the product solving and how is that benefiting you?

Device42 is designed in a way to cover everything you need, to discover your environment entirely and get great visibility to everything. Previously we struggled that we have ONE solution to discover all kind of servers properly, be able to do Application Dependency Mapping and also be able to dicover typical data center infrastructure devices and their relations in an easy and professional way, Device42 definitely solved this challenge. Furthermore they also do there best to get most out of the data in an automatic way and show what we have in our environment (e.g. overview about subnets, vendors, models, software).

What do you like best about the product?

Device 42 is a tool easy to use, but also easy to manage and maintain. Easy to run updates, deploy settings etc ...
Year after year, we receive valuable new features and the product increasingly meets business needs.
Every time we have support request, we have someone engage to close the case.
On top of that, with API provided by D42, we do many integration with our internal tools, it is very help full for us.

What do you dislike about the product?

We run D42 for years, there is nothing we dislike, but if we can have an external database to offload VM load when we have high volume of requests.

What problems is the product solving and how is that benefiting you?

Datacenter are most of the time hosted outside of the company. Having a sharp idea of how our datacenters or server rooms are is very important to be able to take good decision and be able to run remote support with physical devices.
Also audit period is very stressfull, now with D42, we have scheduled reports and it is easy to show to auditors what they need.

I use the solution for physical assets management, IT management, and application dependency mapping.

There was a lack of information about what was installed in the data center and how they interconnect with each other. We had the information in Excel before. We installed Device42 to get the information from our environment into the Device42 database.

The solution supports our compliance and audit processes. We take a lot of advantage of it. We use the reporting to audit institutions. We can send the queries and get the reports directly from the tool. I rate the process an eight out of ten. I would have rated it ten if the product had AI features.

The solution is agentless. Application dependency mapping is a valuable feature. These are the two reasons why I believe the product is very beneficial. Before, we had servers. Every time we made some changes to the service, there was a gap between what was expected from the server and what the server was doing.

Network visualization is a basic function. The information is gathered using SNMP. It's not different from others that I've known before. A main aspect of network discovery is that we use it to manage the IP addresses. We use that feature because it is part of the core module.

The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.

I have been using the solution for six years.

I rate the tool’s stability a ten out of ten.

The tool’s scalability is very nice. We must speak to the vendor, and they will send a new key code. We can install it and start working. It's easy to scale the product.

The technical support team is very responsive. Everything has an answer. If something can’t be done, it is because the product doesn’t do it.

Positive

We were using another tool. We wanted to integrate an asset management solution with it, but we couldn’t do it because we had to manually set the relationship between all the assets. It was time-consuming. So, we switched to Device42.

The initial setup is very easy. I rate the ease of setup a nine out of ten. It would be very easy to set up if we knew how things work.

I will recommend the tool to others. Overall, I rate the solution a nine out of ten.