I use the solution for physical assets management, IT management, and application dependency mapping.
Device42 - Discovery & Dependency Mapping - Cloud & Hybrid IT
Device42 | v19.06.00Linux/Unix, Other Rocky Linux 8.10 - 64-bit Amazon Machine Image (AMI)
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Good work exposure
What do you like best about the product?
They are great at using the latest trends in asset management, most complete hybrid IT discovery.
What do you dislike about the product?
Some users reported occasional performance slowdown especially dealing with huge data or requests.
What problems is the product solving and how is that benefiting you?
Automated asset discovery and dependency mapping, it reduces manual work + cost saving.
G2 Feedback
What do you like best about the product?
The platform helps enterprises gain visibility into their IT assets, applications, and network dependencies.
What do you dislike about the product?
The organization should provide a demo or free trial for businesses and individuals to try out if the platform meets their need.
What problems is the product solving and how is that benefiting you?
Device42 provides comprehensive solutions for IT infrastructure, including asset management, data center management, and dependency mapping. With a growing customer base and strong industry presence, Device42 is recognized as a reliable and innovative IT asset management solution provider.
Powerful discovery and ADM solution and outstanding support
What do you like best about the product?
Overall we're ery happy to be a Device42 customer, they're very customer oriented and working together with them happens always on a partnerhsip level and in a very kind way.
Their support is really outstanding, of course during the implementation there were challenges and areas for improvements, but they picked them up and made sure they get solved. This was not just limited to the beginning, they really try to make sure we're continously a satisfied customer.
In case we run into questions or issues we can always rely that the support is picking it up very open minded and tries to help us to get it solved, without questioning immediately whether we can proof that the root cause isn't in our environment but in Device42, that's great team work.
They're also very good in continuoulsy developing the product further, release new features and strive to make it better and better. The solution is very user friendly designed, but also very powerfull with all it's discovery features.
At the beginning I was a bit missing a standardized training approach, like web based trainings to have an easier entry to some topics, as it might be a bit overwhelming studying the documentation or always engaging a Customer Success Engineer, but recently they also started their Academy which contained from the begining a good set of trainings and also a certification apporach. Also here the content is constantly growing and improving.
When we were looking for a discovery solutions with Application Dependency Mapping feature, Device42 made a big difference to their competitors during our evaluation from a functional perspective and also with their support concept and they proofed it until today that we went for the right solution.
Their support is really outstanding, of course during the implementation there were challenges and areas for improvements, but they picked them up and made sure they get solved. This was not just limited to the beginning, they really try to make sure we're continously a satisfied customer.
In case we run into questions or issues we can always rely that the support is picking it up very open minded and tries to help us to get it solved, without questioning immediately whether we can proof that the root cause isn't in our environment but in Device42, that's great team work.
They're also very good in continuoulsy developing the product further, release new features and strive to make it better and better. The solution is very user friendly designed, but also very powerfull with all it's discovery features.
At the beginning I was a bit missing a standardized training approach, like web based trainings to have an easier entry to some topics, as it might be a bit overwhelming studying the documentation or always engaging a Customer Success Engineer, but recently they also started their Academy which contained from the begining a good set of trainings and also a certification apporach. Also here the content is constantly growing and improving.
When we were looking for a discovery solutions with Application Dependency Mapping feature, Device42 made a big difference to their competitors during our evaluation from a functional perspective and also with their support concept and they proofed it until today that we went for the right solution.
What do you dislike about the product?
I can't really say there is somehitng I dislike.
What problems is the product solving and how is that benefiting you?
Device42 is designed in a way to cover everything you need, to discover your environment entirely and get great visibility to everything. Previously we struggled that we have ONE solution to discover all kind of servers properly, be able to do Application Dependency Mapping and also be able to dicover typical data center infrastructure devices and their relations in an easy and professional way, Device42 definitely solved this challenge. Furthermore they also do there best to get most out of the data in an automatic way and show what we have in our environment (e.g. overview about subnets, vendors, models, software).
Easy to use and good support team
What do you like best about the product?
Device 42 is a tool easy to use, but also easy to manage and maintain. Easy to run updates, deploy settings etc ...
Year after year, we receive valuable new features and the product increasingly meets business needs.
Every time we have support request, we have someone engage to close the case.
On top of that, with API provided by D42, we do many integration with our internal tools, it is very help full for us.
Year after year, we receive valuable new features and the product increasingly meets business needs.
Every time we have support request, we have someone engage to close the case.
On top of that, with API provided by D42, we do many integration with our internal tools, it is very help full for us.
What do you dislike about the product?
We run D42 for years, there is nothing we dislike, but if we can have an external database to offload VM load when we have high volume of requests.
What problems is the product solving and how is that benefiting you?
Datacenter are most of the time hosted outside of the company. Having a sharp idea of how our datacenters or server rooms are is very important to be able to take good decision and be able to run remote support with physical devices.
Also audit period is very stressfull, now with D42, we have scheduled reports and it is easy to show to auditors what they need.
Also audit period is very stressfull, now with D42, we have scheduled reports and it is easy to show to auditors what they need.
Enables users to manage assets and supports compliance and audit processes
What is our primary use case?
How has it helped my organization?
There was a lack of information about what was installed in the data center and how they interconnect with each other. We had the information in Excel before. We installed Device42 to get the information from our environment into the Device42 database.
The solution supports our compliance and audit processes. We take a lot of advantage of it. We use the reporting to audit institutions. We can send the queries and get the reports directly from the tool. I rate the process an eight out of ten. I would have rated it ten if the product had AI features.
What is most valuable?
The solution is agentless. Application dependency mapping is a valuable feature. These are the two reasons why I believe the product is very beneficial. Before, we had servers. Every time we made some changes to the service, there was a gap between what was expected from the server and what the server was doing.
Network visualization is a basic function. The information is gathered using SNMP. It's not different from others that I've known before. A main aspect of network discovery is that we use it to manage the IP addresses. We use that feature because it is part of the core module.
What needs improvement?
The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten.
What do I think about the scalability of the solution?
The tool’s scalability is very nice. We must speak to the vendor, and they will send a new key code. We can install it and start working. It's easy to scale the product.
How are customer service and support?
The technical support team is very responsive. Everything has an answer. If something can’t be done, it is because the product doesn’t do it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using another tool. We wanted to integrate an asset management solution with it, but we couldn’t do it because we had to manually set the relationship between all the assets. It was time-consuming. So, we switched to Device42.
How was the initial setup?
The initial setup is very easy. I rate the ease of setup a nine out of ten. It would be very easy to set up if we knew how things work.
What other advice do I have?
I will recommend the tool to others. Overall, I rate the solution a nine out of ten.
Awesome tool and supportive team behind it
What do you like best about the product?
I really appreciate how Device42 integrates with legacy solutions and enhances the portfolio of tools
What do you dislike about the product?
I wouldn't call it dislike, but I hope that Device42 would be more ITIL aligned at some areas
What problems is the product solving and how is that benefiting you?
Device42 enhances Configuration Management process and acting as CMDB and Auto Discovery tool
Best tool in Market to manage, discover, analyze Datacenter Infra
What do you like best about the product?
Best thing about Devie42 is very easy to understand , implement , discover all kind of devices in your infrastructure . Device42 has it all what is needed to anaylse your datacenter infra , not only physical compute , network devices but also you can analyse power usage .
10/10 to Device42 team and customer service support team . Customer service support is always prompt in helping and they are simply genious who can turn around thigs very quickly .
Thank you team , Keep doing the great work you are doing !!!
10/10 to Device42 team and customer service support team . Customer service support is always prompt in helping and they are simply genious who can turn around thigs very quickly .
Thank you team , Keep doing the great work you are doing !!!
What do you dislike about the product?
There is nothing to dislike Device42 but yeah as tool is very cool to use , implement , we like customers , our expections keep growing , we hope device42 will keep growing and keep adding new features to their product.
What problems is the product solving and how is that benefiting you?
There are so many problems which we have managed to analyse using device42 portal . Definately its benefiting us and if you are looking for device42 , i would recommend you go for it as you will understand benefits once you start using it.
Administrator / Technical
What do you like best about the product?
Easyness of use. The product get better with every update. The support teams are fantastic.
What do you dislike about the product?
Getting results was slkow until this new release.
What problems is the product solving and how is that benefiting you?
Cisco, printers,servers, laptops, newtwork switches, ap
Allows us to determine the exact placement of assets based on the building maps and the room details
What is our primary use case?
Device42 is mainly used for managing a variety of assets in our organization. It includes servers, workstations, printers, switches, and various other devices. This solution plays a very important role in supporting and managing projects related to the development of scale assistance energy management and distribution management systems.
What is most valuable?
One of the most valuable features, in my experience, is the precise tracking of hardware devices and their locations registered in the solution.
Device42 allows us to determine the exact placement of assets based on the building maps and the room details. This feature has allowed us to gain the upper hand on the customers and provide them with satisfaction because they can visually see the arrangement of their assets within the organization.
What needs improvement?
In my experience, I believe that the key concern is the pricing strategy of the solution. Instead, other solutions are much more cost-effective.
Previously, Device42 has altered the pricing model to include a subscription fee which I see as very costly. They should change their pricing strategy and license scheme, conduct market research and ensure that they provide the right product in the market at the right price.
For how long have I used the solution?
I have been using Device42 since 2017.
How are customer service and support?
The support team is not really a concern for us since our teams in France and Romania are very skilled in handling our issues regarding integration configuration and other processes. We do not seek external support and since Device42 is a new software, particularly in the Middle East, we have not seen any issues.
Which solution did I use previously and why did I switch?
In technical aspects, Device42 stands out as the strongest, especially considering its robust capabilities on a VM and the option to be built as a standalone device.
How was the initial setup?
The solution is usually installed using a pre configured VMware image supplied by Device42 itself.
What was our ROI?
Regarding the ROI, I haven't seen any loss or misuse of the money we have invested. The solution generates reports which serve as an important tool for management and insurance processes. Based on this report, many customers with control centers secure insurance coverage for the organization, and this report also helps us to calculate the value of our assets within the organization. The valuable insights provided by Device42 have helped us to accurately predict the pricing and emphasize higher quality and value proposition.
What other advice do I have?
My advice would be to determine the number of assets you own since this count helps to accurately determine the required license and the cost that you will incur while purchasing the solution. After aquiring an appropriate number of licenses, the key is to implement it. I would rate this solution 8 out of 10.
Device42 discoveries
What do you like best about the product?
Do you really know what you have infrastructure wise, getting Device42 to discover your infrastructure either on-prem or cloud and you will
What do you dislike about the product?
Nothing, always evolving with customer needs.
What problems is the product solving and how is that benefiting you?
Finding expiring certificates, zombie servers, right sizing servers when migrating to the cloud, new devices customers didnt know they have.
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