Sold by: Twilio SendGridÂ
Deployed on AWS
Send transactional and marketing emails at scale with the platform that offers a 99% deliverability rate. Brands large and small use SendGrid to deliver 148+ billion emails monthly.
Overview
Use Twilio SendGrid Email API to build transactional email communications or trigger marketing messages. Our flexible RESTful APIs integrate with AWS solutions to enable businesses to build engaging customer communications.
Email API Use Cases: Send out timely alerts and notifications - from password resets to purchase confirmations. Create targeted promotions based on triggers and segmentation. Optimize email marketing campaigns with automation and intelligence. Connect with consumers at the perfect time to influence a purchase, improving customer loyalty and lead conversions.
Features of Twilio SendGrid Email API: Distributed and reliable architecture, reliably sending over 100B emails per month at 1.9 median sendtime Flexible RESTful APIs and libraries to support in C#, Node.js, Ruby, Python, and Java. Manage and edit email templates in the UI and automatically display the latest content in your email with a simple API call. Troubleshoot easily with powerful developer tools Securely share critical data across teams Opportunistic TLS 1.2, Enforced TLS available SSL/HTTPS click tracking with microsecond redirects Two-Factor Authentication AI-powered phisherman + dedicated compliance team 24x7x365 SOC II Type 2, GDPR, and CSA compliance
For email volume exceeding 2.5m emails per month, please reach out to aws-private-offer@twilio.com for a private offer.
Highlights
- Proven email deliverability You can rely on our globally distributed, cloud-based architecture.
- Purpose-built MTA Use the MTA trusted to deliver over 100 billion emails/mo for brands like Uber.
- Time-saving features Fast troubleshooting, secure account management, and intuitive UI for data analysis.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Essentials 50k | 50,000 emails included | $19.95 | |
Essentials 100k | 100,000 emails included | $34.95 | |
Pro 100k | 100,000 emails, 2500 email validations, and 1 dedicated IP address included | $89.95 | |
Pro 300k | 300,000 emails, 2500 email validations, and 1 dedicated IP address included | $249.00 | |
Pro 700k | 700,000 emails, 2500 email validations, and 1 dedicated IP address included | $499.00 | |
Pro 1.5M | 1,500,000 emails, 2500 email validations, and 1 dedicated IP address included | $799.00 | |
Pro 2.5M | 2,500,000 emails, 2500 email validations, and 1 dedicated IP address included | $1,099.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Additional IP address for Pro or Premier plans billed per hour | Additional IP address for Pro or Premier plans billed per hour | $0.041 |
Email Validation Tier 1 | 0 - 10K email validations (per 100) beyond package included amount | $1.00 |
Email Validation Tier 2 | 10K - 50K email validations (per 100) beyond package included amount | $0.75 |
Email Validation Tier 3 | 50K - 100K email validations (per 100) beyond package included amount | $0.60 |
Email Validation Tier 4 | 100K - 250K email validations (per 100) beyond package included amount | $0.50 |
Email Validation Tier 5 | 250K - 500K email validations (per 100) beyond package included amount | $0.35 |
Email Validation Tier 6 | 500K - 1M email validations (per 100) beyond package included amount | $0.20 |
Email Validation Tier 7 | 1M - 5M email validations (per 100) beyond package included amount | $0.12 |
Email Validation Tier 8 | 5M+ email validations (per 100) beyond package included amount | $0.08 |
mc_contacts | Blocks of 10,000 contacts for the Marketing Campaigns products; not currently available | $25.00 |
Vendor refund policy
SendGrid does not currently support refunds for AWS Customers at this time, but you can cancel at any time. For more information, please refer to: https://sendgrid.com/policies/tos/Â
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Twilio SendGrid
By Iterable
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Email Delivery Architecture
Distributed and reliable cloud-based infrastructure capable of sending over 100 billion emails monthly with 1.9 median send time
API Language Support
RESTful APIs with libraries supporting C#, Node.js, Ruby, Python, and Java programming languages
Email Template Management
Dynamic email template editing and management through UI with automated content update capabilities via API call
Security Compliance
Supports Opportunistic TLS 1.2, SSL/HTTPS click tracking, Two-Factor Authentication, and maintains SOC II Type 2, GDPR, and CSA compliance standards
Advanced Protection Mechanisms
AI-powered phishing detection with dedicated 24x7x365 compliance team and secure data sharing capabilities across organizational teams
Data Integration
Advanced integration capabilities with modern data stack and ability to handle high-volume data processing
Cross-Channel Communication
Natively integrated communication channels including web, email, SMS, and in-app messaging for unified customer engagement
AI-Powered Optimization
Built-in artificial intelligence for campaign optimization, task automation, and experience personalization
Customer Segmentation
Dynamic customer segmentation and journey design capabilities with flexible data mapping
Enterprise Architecture
Scalable cloud-based platform supporting complex marketing workflows and data transformation across multiple sources
Notification Infrastructure
Centralized API for managing notifications across multiple communication channels including email, chat, in-app, SMS, and push notifications
Notification Design System
Drag-and-drop content designer with consistent rendering and branding capabilities across different notification channels
Delivery Rules Engine
Robust routing mechanism for prioritizing and selecting optimal notification channels based on configurable settings
Multi-Channel Analytics
Comprehensive data logging and metrics tracking for comparing deliverability and performance across different notification providers
Template Management
Support for both visual drag-and-drop templates and JSON-based template configurations through a unified design studio
Standard contract
No
No
Customer reviews
2.2
5 ratings
5 AWS reviews
|
340 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
reviewer2776338
Creating branded notification templates has saved significant development time
Reviewed on Nov 13, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case for SendGrid is to send notifications to customers in my web app as a web developer. I have used SendGrid to send reset password links, invitation emails, and notifications regarding software events, such as when a person joins, leaves, or when anything happens to a specific account that requires customer notification.
Recently, I have been working with a support agent bot for a client where I need to notify staff members whenever a new support message arrives in the web-based support platform. When a customer reaches out and requests human intervention, I generate an email and send it to all available staff members who can address that conversation. SendGrid is used to send all these notifications.
My main use case for SendGrid also includes using webhooks for emails to enable two-way conversations. If I receive anything over email, I wanted to send back a response. I used webhooks from Gmail and Microsoft in that scenario and also utilized SendGrid along with it.
What is most valuable?
The best features SendGrid offers is the template customization, which really helps in creating templates according to client demand and their UI/UX experience. It is very convenient to create a quick template and use that inside the code.
Template customization in SendGrid has helped me significantly in my projects. Every client comes with their own idea, branding color, and logos. Creating these templates at code level is not very easy and is a painful strategy. Instead of creating all these templates and following all the client's instructions and branding requirements, I go to SendGrid and create that template.
SendGrid has positively impacted my organization by helping in use cases where, since SendGrid is a product of Twilio , it is very convenient to use other products from the same organization, which helps me stay in the same workspace instead of going to another platform. When I needed to reach the support team, SendGrid being a popular product helped me a lot.
Regarding specific outcomes or metrics that show how SendGrid has helped my organization, I have saved a lot of time. Although I do not specifically use SendGrid for campaign purposes, I use it primarily for notifications. The main time I have saved is through the template feature. Using dynamic templates and different template types inside SendGrid saves a lot of time because I do not have to spend time generating those templates in my code.
What needs improvement?
The issue I have encountered recently is regarding my account. I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it. I also tried to reach out to SendGrid but unfortunately did not hear back properly. Due to this, I have not been able to use my account for around four to six months because I cannot receive the reset link and my account always requires me to verify my email.
Besides the account recovery issue, everything else in SendGrid is pretty good. In terms of email sending notifications, the integration features are awesome because they allow integration using SMTP and using secret keys as well. Both methods help me a lot. SendGrid is doing great in the integration section.
For how long have I used the solution?
I have been using SendGrid for about two to three years.
What other advice do I have?
I advise others looking into using SendGrid to use it according to their needs and also suggest that if they are going with multiple templates, SendGrid provides dynamic templates in their product, which should be utilized instead of writing custom templates inside code. I would rate SendGrid an eight out of ten.
Andrew B.
Great system, and simple to set up and operate.
Reviewed on Aug 13, 2025
Review provided by G2
What do you like best about the product?
It greatly increases my email deliverability rates.
What do you dislike about the product?
it may be too automated. At times I don't even realize it's there.
What problems is the product solving and how is that benefiting you?
It allows me to send a high amount of personalized, pinpointed marketing emails and I don't have to worry about deliverability.
Financial Services
Its easy to use, integration is simple with API KEY, You can also use email builder
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
easy of implementation, you can send developer code from the system
What do you dislike about the product?
reporting is not that clear, you cannot always track spams easily
What problems is the product solving and how is that benefiting you?
using SendGrid integrate with marketing automation system
Health, Wellness and Fitness
Easy Implementation and Competitive Pricing
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
There is lots of functionality and documentation. Being backed by a large company like Twilio also offers perks of other product features.
What do you dislike about the product?
Twilio is too large and can't devote dedicated resources to solving problems, answering questions etc. We have had a very difficult type feeling supported.
What problems is the product solving and how is that benefiting you?
It allows us to trigger automated emails to users based on different actions and events taking place in our application
Beatrix W.
Stupidest support ever
Reviewed on Jul 19, 2025
Review provided by G2
What do you like best about the product?
I've been using Sendgrid for 10 years. It was easy to set up and "just worked".
What do you dislike about the product?
2 months ago my account was flagged because supposedly the API keys were leaked. I rotated the API keys and after a couple of days I got access to the account back.
On a Saturday the account was flagged again. The "proof" they sent me was an email that has been sent thousands of times. They told me to do a root cause analysis. This included inane questions like when I noticed the "intrusion". 3 days of different people speaking only in text blocks followed. The last person told me that I was a "repeat offender" and wouldn't get my account back.
I'm just grateful that this happened before I had to set up a payment because the free plan had almost ended.
On a Saturday the account was flagged again. The "proof" they sent me was an email that has been sent thousands of times. They told me to do a root cause analysis. This included inane questions like when I noticed the "intrusion". 3 days of different people speaking only in text blocks followed. The last person told me that I was a "repeat offender" and wouldn't get my account back.
I'm just grateful that this happened before I had to set up a payment because the free plan had almost ended.
What problems is the product solving and how is that benefiting you?
I used SendGrid to sent emails from a desktop application informing the user when certain tasks in the app were finished. I also used SendGrid in a form on my website to create tickets in the ticket system.