Twilio SendGrid Email
Twilio SendGridExternal reviews
336 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Its easy to use, integration is simple with API KEY, You can also use email builder
What do you like best about the product?
easy of implementation, you can send developer code from the system
What do you dislike about the product?
reporting is not that clear, you cannot always track spams easily
What problems is the product solving and how is that benefiting you?
using SendGrid integrate with marketing automation system
Easy Implementation and Competitive Pricing
What do you like best about the product?
There is lots of functionality and documentation. Being backed by a large company like Twilio also offers perks of other product features.
What do you dislike about the product?
Twilio is too large and can't devote dedicated resources to solving problems, answering questions etc. We have had a very difficult type feeling supported.
What problems is the product solving and how is that benefiting you?
It allows us to trigger automated emails to users based on different actions and events taking place in our application
Stupidest support ever
What do you like best about the product?
I've been using Sendgrid for 10 years. It was easy to set up and "just worked".
What do you dislike about the product?
2 months ago my account was flagged because supposedly the API keys were leaked. I rotated the API keys and after a couple of days I got access to the account back.
On a Saturday the account was flagged again. The "proof" they sent me was an email that has been sent thousands of times. They told me to do a root cause analysis. This included inane questions like when I noticed the "intrusion". 3 days of different people speaking only in text blocks followed. The last person told me that I was a "repeat offender" and wouldn't get my account back.
I'm just grateful that this happened before I had to set up a payment because the free plan had almost ended.
On a Saturday the account was flagged again. The "proof" they sent me was an email that has been sent thousands of times. They told me to do a root cause analysis. This included inane questions like when I noticed the "intrusion". 3 days of different people speaking only in text blocks followed. The last person told me that I was a "repeat offender" and wouldn't get my account back.
I'm just grateful that this happened before I had to set up a payment because the free plan had almost ended.
What problems is the product solving and how is that benefiting you?
I used SendGrid to sent emails from a desktop application informing the user when certain tasks in the app were finished. I also used SendGrid in a form on my website to create tickets in the ticket system.
Very disappointing experience
I subscribed to the service via AWS Marketplace, but I couldn’t access my account at all. The login system kept asking for a password that I was never given, and even after reaching out to support, there was no clear guidance or resolution.
The support team responded extremely slowly, and despite the urgency of the issue — which directly impacted my ability to send emails — there was no proper follow-up or explanation on how or when they would resolve the problem.
Very disappointing experience. I expected much better support, especially for a paid service.
Do NOT use this service
What do you like best about the product?
The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constantly being suspended for false flags and getting support at least 3 business days later every time.
What do you dislike about the product?
There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam reports and 0 unsubscribes. Our app traffic tends to surge on one day each week according which causes our emails to surge on that day as well. We have been with SendGrid for about 3 months and have now been suspended 4 times and each time they say it was a false suspension. But there is no response for DAYS each time.
What problems is the product solving and how is that benefiting you?
Outsourcing our SMTP infrastructure. Giving insights into our email traffic to our support staff.
Great way to send email from other platforms
What do you like best about the product?
In a few steps i created an account and get the API key. It works great also in the free version.
What do you dislike about the product?
At the moment there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
I needed an integration to send email from a Bot in BotPress.
Good Product and support
What do you like best about the product?
ease of integration and user friendly gui.
What do you dislike about the product?
all is good so far . nothing wrong. i like the product
What problems is the product solving and how is that benefiting you?
with Twilio send grid , i am able to send transactional emails from multiple applications
New User but very happy with the software
What do you like best about the product?
Excellent reporting and the API Key was straightforward to integrate with the 3rd party software I am using
What do you dislike about the product?
Nothing negative to report in the short time I have been using SendGrid
What problems is the product solving and how is that benefiting you?
It has assisted us in having an improvement on Open rates and reply rates.
Universal mail delivery third party
The price seems to be about average
It's a good third party to send emails in large quantities stably.
It's supposed to authenticate and send mail-in domains for reliability
Devices to prevent mass spamming are increasingly being improved.
However, despite the normal use of the service
The account was arbitrarily temporarily suspended due to the company's policy argument, so e-mail was sent
There were cases where it didn't work normally, but this part was a little disappointing.
Twilio Review
What do you like best about the product?
Ability to send bulk number of sms using SMTP.
What do you dislike about the product?
Limitation of recipients and the max limit of attachment
What problems is the product solving and how is that benefiting you?
Emails are getting delivered on time. Level of spam is very low.
showing 1 - 10