Sold by: Insider One
Deployed on AWS
Customer Data Platform, Personalisation Engine, Omni Channel Journey Builder
4.8
Overview
Insider help create individualized cross-channel customer experiences and journeys for B2C enterprises. Insider enables digital marketers to connect customer data across all channels, intelligently segment customers for hyper personalization, and reach out to them with the most relevant content. Our AI capabilities help you predict customers' behaviour and personalize your offering with high ROI. Our channel capabilities include App, Web, Push Notifications, Email, SMS, WhatsApp, Conversational Commerce, Line, TikTok, Facebook Ads, Google Ads and many others. Enterprise data sources include Salesforce CRM, Dynamics 365, Snowflake, DataBricks, Apache Kafka, CSAT, Google Analytics, Oracle etc.
Please contact Insider at sales@useinsider.com for further details.
Highlights
- Insider One connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
0-50K | Monthly Tracked Active User Amount: 0-50K | $950.00 |
Vendor refund policy
Please contact Insider
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cross-Channel Data Integration
Connects customer data across multiple channels including App, Web, Push Notifications, Email, SMS, WhatsApp, Conversational Commerce, Line, TikTok, Facebook Ads, and Google Ads from a single platform.
Customer Segmentation and Personalization
Intelligently segments customers for hyper-personalization and delivers individualized content across channels based on customer data analysis.
AI-Powered Behavioral Prediction
Utilizes AI capabilities to predict customer behavior and enable personalized offerings with measurable ROI.
Enterprise Data Source Connectivity
Integrates with enterprise data sources including Salesforce CRM, Dynamics 365, Snowflake, DataBricks, Apache Kafka, CSAT, Google Analytics, and Oracle.
Omni-Channel Journey Orchestration
Enables creation and management of individualized cross-channel customer journeys and experiences for B2C enterprises.
Multi-Channel Communication
Support for customer engagement across email, SMS, in-app messages, web push notifications, and additional communication channels
Customer Journey Orchestration
Visual journey designer for mapping and automating seamless customer lifecycle journeys across multiple touchpoints
Behavioral Analytics and Reporting
Analytics and reporting tools for tracking customer behavior, campaign performance metrics, user preferences, and growth indicators
AI-Powered User Behavior Prediction
Machine learning capabilities to predict user behavior patterns and enable real-time engagement optimization
Customer Data Platform
Centralized data platform for collecting, unifying, and leveraging customer data to enable hyper-personalized and contextually relevant campaigns
Omni-Channel Communication
Enables customer engagement across web, mobile, and email channels from a unified platform
Customer Behavior Analytics
Provides analysis of customer behavior patterns to inform engagement strategies
AI-Powered Journey Orchestration
Utilizes artificial intelligence to automate and optimize customer journey workflows
Personalization Engine
Delivers personalized communication and experiences based on customer data and insights
Integrated Analytics Dashboard
Combines product analytics, marketing analytics, and customer insights in a single unified interface
Standard contract
No
Customer reviews
Retail
Great for Tracking In-Store and Online Customer Data
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
Can track in-store and online customer data
What do you dislike about the product?
Sometimes it can be a bit clunky. Like having to wait an hour before people can re-enter a journey. People becoming re-eligible for a journey after a year of running etc.
What problems is the product solving and how is that benefiting you?
The link between in-store and online
Burçak T.
Enjoyable Journey Building with Insightful Micro-Segments and Reports
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
Creating journeys, breaking them down into micro-segments, and then reviewing the reports is very enjoyable.
What do you dislike about the product?
data integration is little bit comfused.
What problems is the product solving and how is that benefiting you?
It makes it easy to reach customers at the right time from multiple channels.
Leisure, Travel & Tourism
Insider Makes Personalized, Multi-Channel Engagement Easy
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
I’ve been using Insider to manage customer engagement across multiple channels, and it has helped us create more personalized experiences for our customers. I also really like the send-time optimization and the next best channel features within Architect Journeys.
What do you dislike about the product?
What I like least is that some advanced features may require technical resources to set up or manage. Also, having support from the technical team can help everyone be more productive.
What problems is the product solving and how is that benefiting you?
Customer engagement through architect channels, along with app usage and overall app engagement.
Online Media
Incredibly Flexible—Can Do Everything
Reviewed on Jun 03, 2026
Review provided by G2
What do you like best about the product?
It's very flexible, it can do everything
What do you dislike about the product?
Some key things aren't default features.
What problems is the product solving and how is that benefiting you?
Let's me run more complex A/B tests
Retail
Easy to Integrate, Backed by Great Support
Reviewed on Jun 02, 2026
Review provided by G2
What do you like best about the product?
It’s easy to understand and integrate, and the team’s support has been great whenever I’ve needed help.
What do you dislike about the product?
There isn ’t much to dislike overall, though I do wish it had better AI integrations.
What problems is the product solving and how is that benefiting you?
Recommendations, social proof, and support for conversions.