CleverTap All-In-One Customer Engagement Platform

What do you like best about the product?

The Omnichannel approach CleverTap provides us enables us to target users effectively.

What do you dislike about the product?

Remarketing via Meta and Google ad words can be made more Realtime and options to check creatives can be enabled.

What problems is the product solving and how is that benefiting you?

Our major challenge was the Omnichannel approach and that is being solved by CleverTap.

What do you like best about the product?

Good to target users using different conditions.

What do you dislike about the product?

Not so great for data analysis, can be improved here

What problems is the product solving and how is that benefiting you?

User targetting in a specific way

What do you like best about the product?

What I like most about CleverTap is that it's becoming an all-in-one platform for customer engagement. We can run engagement and retention campaigns, launch loyalty programs, and create gamified experiences like Spin the Wheel and Scratch Cards using ready-made templates. This has made it much faster to launch campaigns, reduced the need for custom development, and streamlined our marketing workflow.

What do you dislike about the product?

One of the biggest limitations is around triggering web pop-ups when using only the Web SDK. There are several restrictions that impact the user experience. For example, web pop-ups can only be triggered by Web SDK events and not by server-to-server (S2S) events. This means we can't display a pop-up when a user is granted loyalty points or completes other backend-driven actions. These limitations make it difficult to deliver timely, contextual experiences and reduce the effectiveness of our engagement and loyalty campaigns.

What problems is the product solving and how is that benefiting you?

Before using CleverTap, managing customer engagement required multiple tools for campaigns, loyalty, and gamification, each with its own integrations and data. This created operational overhead, fragmented customer insights, and made it harder to deliver a consistent user experience.

With CleverTap, we've been able to consolidate engagement, retention, loyalty, and gamification into a single platform. This has significantly reduced the time spent maintaining multiple systems and integrations while enabling our marketing team to launch campaigns faster and iterate more efficiently.

Having all user data centralized also gives us a holistic view of customer behavior, engagement, and campaign performance. Instead of analyzing data across different platforms, we can make data-driven decisions from a single source of truth, allowing us to personalize user journeys, optimize retention strategies, and create a seamless 360° customer experience.

What do you like best about the product?

CleverTap is very Helpful for setting up journey,s automation the marketing campaigns, sending out push and Inapp notifications, We also use it to send out WhatsApp campaigns. It makes our work easier. The Analytics reports on the dashboard after the campaign execution is the best part too as we do not have to login into some other tool to analyse the reports.

What do you dislike about the product?

- When the WhatsApp templates have a lot of variables it a lot of time to approve the template. Once we had a template with 11 variables and it took more than 24 hrs to approve it and it became a problem for us as we wanted to send out the campaign urgrntly.

- After a campaign is published we download the reports after two days but when we select the campaigns and fill out the details we get the reports after 2-3 hours or even half a day , sometimes there have been instances that we get the report the next day in our mail. I think that needs to be worked on where the reports can be downloaded instantly.

What problems is the product solving and how is that benefiting you?

CleverTap is solving the problem for hours of manual labour. It makes things easy and helps us work efficiently in less amount of time.

CleverTap serves as an all-in-one engagement platform for us, allowing us to build a 360-degree customer view by integrating data from different sources such as our website, our CRM, and our application. We conduct data analysis on this integrated information to retain more customers and provide a more personalized experience to our users.

One practice we regularly employ with CleverTap is grouping our customers into different buckets. With the best-in-class automated segmentation model that CleverTap provides, we are able to easily segment our customers into different profiles such as champion customers, loyal users, or users at risk. Based on the data, we segment this to provide personalized experiences and engagements to our end users so that our ultimate goal is to help retain the customers. We also use email marketing along with CleverTap and AI agents as chatbots and other communication mediums.

This is how we use CleverTap: with the data that we get from it, we do analysis and build a 360-degree customer view.

One of the best features CleverTap offers is powerful user segmentation and real-time analytics, which are very effective in terms of targeting and creating personalized campaigns.

We primarily rely on the real-time analytics that CleverTap provides. With it, we ingest data from different sources such as our website, CRM, and application, and we use real-time analytics to get deeper insights and more granular level data to extract user insights and provide more personalized and targeted marketing campaigns. This helps us retain our customers better.

With the help of CleverTap's decision-making AI, CleverAI, we are able to easily improve our overall customer retention by 25 percent. Year-on-year, we have seen a 25 percent improvement in customer retention purely because of the analytics and data it provides; we can be more proactive rather than reactive and get to our customers in much quicker and more personalized ways.

We specifically tracked the 25 percent improvement through some dashboards using CleverTap, and year-on-year, we can see an improvement. After the introduction of CleverTap, the number of users that we have retained has increased by 25 percent, directly resulting in us getting more sales out of those customers.

One area of improvement I would suggest for CleverTap can be on the user interface; it is not very user-friendly. There are still a lot of gaps because it is not easy for any new user to get onboarded with the platform and start using it from day zero. Improvements can be made there, but in terms of features, I have no complaints so far.

The onboarding was pretty smooth. In terms of help documentation, more documentation can be provided so that new users can start using the platform from day zero itself, but apart from that, feature-wise, I do not have any other complaints.

I have been working in my current field for eight years.

CleverTap is highly stable, and as a cloud solution, we have not faced any stability issues. The updates are also quite regular.

I believe CleverTap is easy to scale. Being a cloud solution, we have scaled from five users in the beginning to seven users currently.

I would rate customer support a ten out of ten because they are very knowledgeable and patient with our queries.

We did not use any previous solutions; we were doing it in-house only, which is why we badly needed a solution such as CleverTap.

The setup was pretty smooth, taking around two to three days.

We have definitely seen a return on investment in terms of the customers we have retained, with a 25 percent improvement in customer retention, resulting in a 20 percent overall revenue growth for us.

I would say the pricing of this product is on the lower to medium side; it is not very costly for the features and data analytics it offers, and it is quite cheap in my opinion.

We did not evaluate any other options; we knew about CleverTap beforehand because of its good features that suited our requirements, and it was customizable, so we went ahead with it.

I would definitely urge others to start using products such as CleverTap due to the pure data analytics offered; it gives us a view of our customers that we did not know of before, helping us be more proactive rather than reactive, which is the need of the hour in today's market scenario.

Everything is great with CleverTap; I hope it continues.

The interview was great. I give this product a review rating of ten out of ten and encourage you to keep up the good work.

Private Cloud

Amazon Web Services (AWS)