Infrastructure Monitoring and Observability Platform

LogicMonitor  is our network and systems monitoring tool. It is primarily for our on-premises infrastructure, including firewalls, routers, switches, servers, both physical and virtual, storage systems, and anything in between. We do a little bit with SaaS solutions and cloud, but LogicMonitor  really shines for on-prem solutions.

Primarily, it determines when a server is up or down. It is also helpful to correlate multiple different alerts together. If I see one server down at a branch location and I can go in and quickly check that the router is also down, that would tell me the circuit or the power is probably out at that location. This helps me narrow down what I need to work on.

It is a really solid tool for the on-premises, physical and virtual infrastructure. I have had nothing but good things to say about it, and it has been a pleasure using it for those use cases.

I love the idea of how the monitoring scripts are built. LogicMonitor is made up of Logic Modules with different types. Primarily, users work with data sources. The Logic Modules are written in Groovy programming language. The script goes out and does whatever it needs to do to authenticate, which may be a custom situation for every type of different device. It authenticates, and within the logic of the script, it knows how to pull the data and output it to standard out in a standard format.

This is really powerful because it allows you to look at the code that LogicMonitor's own engineers have written for all of the various different out-of-the-box solutions. For example, with VMware vSphere , they have probably a dozen Logic Modules. If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.

I was able to create ping monitoring of every virtual machine in our vSphere instance. I did not want to pay for a separate LogicMonitor license for certain servers where I only needed to know if they were up or down. I built a custom Logic Module that operates off of all the VM instances within Vcenter and performs a ping every minute. We use that primarily to determine up-down status for all of our VMs.

For our colocation facility, which has an API, we wanted to monitor certain events, such as when someone enters our cage. I wrote a custom event source which queries the API periodically. It looks for new entries into our cage, and if it finds one, it creates a LogicMonitor alert that gets delivered to all proper stakeholders so we know when someone enters our secure location.

The hardest part about LogicMonitor is its current support for cloud, SaaS, and container monitoring. The on-premises network monitoring tools are stronger than some of the more modern things we need to monitor in the IT landscape. With cloud monitoring, all metrics are pulled directly from Azure , whatever Azure  provides. There is not really anything custom. There are no Groovy scripts or anything custom that can be customized for cloud monitoring.

The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes , containers, and ephemeral environments. LogicMonitor does not shine as well in these more modern IT systems.

The product is not as mature in these areas. During our trial, I developed quite a list of different issues and bugs. While we could deal with or work around each issue individually, the combination of all of them together made me less excited to move forward with a monitoring product for containers. Being that it was a separate cost requiring procurement, we opted not to proceed at that point. We are still in the market and looking around. We may do another trial of LogicMonitor container monitoring in the future, but it is not number one on our list.

I have been using this solution for at least five years.

It is very stable. I have never seen LogicMonitor itself go down. I have seen issues where our collectors stop working, but I think that is potentially due to issues with our own infrastructure and not necessarily their software. In terms of their cloud-hosted portion, it is extremely solid. I have never had any issues with it.

Their model assigns monitor devices to a collector, and you can scale out collectors as much as you want. They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost. As your company grows, you are able to scale effectively by just deploying additional collector machines.

Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the few times that I have had to open a ticket, they have been helpful. I have found that they are less likely to want to jump on a call. I appreciate when support at other companies is quick to say, "Let's jump on a Zoom call and work it out." With LogicMonitor, they really want to try to keep the conversation over email and tickets as long as possible. Sometimes that can prolong the support experience, but overall, the support experience was good, and I usually always got what I needed from the support engineers.

Positive

We did not have previous solutions. We might have evaluated one or two options, but it was primarily LogicMonitor because some team members had prior experience at previous employers and there was not really anything else that caught our eye or that we thought was worth looking at.

I do not have any specific metrics because we do not record that information, but I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.

We have felt improvements in our ability to solve problems quicker and diagnose issues faster. Overall, it makes our jobs easier, though I do not have any hard numbers to share.

If you need a traditional on-premises monitoring tool for your physical and virtual infrastructure in your own data center, it is a great solution. If you are primarily a public cloud user, you should probably look at another solution.

On a scale of 1-10, I rate this solution a 7.

My main use case for LogicMonitor  is monitoring almost all devices, including servers, VMs, data backups, network endpoints.

A primary use case for LogicMonitor  is in hybrid environments, specifically in Microsoft ecosystems for monitoring servers and VMs by collecting performance metrics such as CPU, memory, disk, network latency, application throughputs, and to help avoid downtime and performance degradation by spotting trends and anomalies.

LogicMonitor allows me to model key business services, define underlying infrastructure components such as databases, networks, and applications, and helps me to show the health of services based on the health of its parts. It gives me business connection awareness so that my team and I can instantly see if a service used by customers or our own staff is impaired and be quick to identify the root cause component.

The best features LogicMonitor offers include metrics that are automated discovery and monitoring, which is the biggest time saver. Once you deploy the connector in a network, it automatically discovers devices and applies the appropriate monitoring templates, which are the modules, and eliminates almost all manual configuration work, so we don't have to write scripts to monitor new servers or devices, and everything shows up on the dashboard for monitoring.

The unified dashboarding and customization are highly flexible, allowing me to create everything from high-level executive views to deep dive technical troubleshooting views. The pre-built LogicModules are good out-of-the-box, and although there are many, they are a time saver.

LogicMonitor has positively impacted our organization by especially improving service reliability and user experience. The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users. When an incident occurs, we can use the topology maps to pinpoint the root cause in minutes instead of hours, minimizing business disruption. The strategic alignment and risk management has made our IT become a business partner as opposed to just a cost center.

I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface. This would go a long way, as would introducing a usage-based pricing model for data ingestion, per GB of metrics or logs alongside a device-based model similar to New Relic , which would be more attractive for cloud-native companies with dynamic infrastructure.

While dynamic alerting is great, the overall alerting system can be complex to configure. If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.

I have been using LogicMonitor for three years now.

LogicMonitor is stable, 100%.

LogicMonitor's scalability is very satisfactory.

Customer support is on point and very well trained. I have interacted with their support team and had a good experience.

Positive

I previously used DataDog but switched due to the complexities and pricing.

We switched from DataDog to LogicMonitor because of the complexities, pricing model, and predictability. LogicMonitor gave us a device-based pricing model that is highly predictable for our organization, which is key.

I had a few challenges with pricing and setup cost, but with the help of their sales executives, we were able to have a straight path on what to purchase and get. We used the core pricing model which was device-based licensing, straightforward, although the complexity and unpredictability of cloud resources made it harder for us to go for cloud, but we had a smoother experience with the help of the sales executives.

The return on investment focuses on risk mitigation and operational efficiency to enable the business to run. The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.

From the time we started using LogicMonitor, it has reduced downtime significantly to about 60-70%, and in terms of business operations, the time to recover and time to get users up and running has reduced dramatically, almost 60%. It has enabled us to prevent more losses, saving the organization about $60,000 over the past year, had those incidents occurred.

Before choosing LogicMonitor, we evaluated Sentinel , which was too expensive, and another major player, but we wanted something that had cost predictability.

I would advise others looking into using LogicMonitor that if they are looking for something stable regarding stability and price-wise, they should consider it. On a scale of 1-10, I rate LogicMonitor an 8.

We primarily use it for unified observability, network compliance, and the benefit of an easy-to-administrate SaaS-based solution.

I'm familiar with LogicMonitor, mainly through my clients. Its key features include network discovery, user-friendly dashboards, and robust reporting capabilities.

Once you have your data within LogicMonitor, whether it's for network, server, or storage data, your LogicMonitor has many dashboards built out of the box. So, all your data is consolidated in a nice, efficient way. Suppose a customer needs to provide reports to management or understand which devices have been added during a certain period or are out of compliance.

LogicMonitor needs to invest more in APM functionality. The solution's core focus is infrastructure monitoring, but LogicMonitor is endeavoring to expand into the APM space with the tool. It works adequately but could benefit from additional investment to enhance its performance.

I have been using LogicMonitor for three to four years.

I've had no issues. I rate the solution’s stability a ten out of ten.

The solution is suitable for enterprise customers. Twenty users are using this solution.

Scalability is excellent. Many other solutions cannot scale up to a sizable footprint without hiring more staff, allocating more resources to infrastructure, or obtaining additional budget.

They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically, enterprise customers opt for premium support or even higher levels. With round-the-clock availability and resolution within an hour or two, custom support is also available.

Positive

The initial setup is easier than other solutions, so we partnered with LogicMonitor.

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred licenses can vary.

LogicMonitor is a SaaS-based solution, but users can deploy it wherever they want. They can deploy collectors in the cloud, on-premises, on their servers, or VMs. It's flexible in how it can be deployed. However, unlike many other monitoring tools, you don't need to set up a lot of infrastructure.

For an enterprise customer, LogicMonitor may not be considered excessively expensive. It tends to have a higher price tag compared to legacy monitoring solutions, yet it offers more value. Smaller customers with only a few hundred licenses might perceive it as pricier since they have fewer items to monitor and fewer demands. The true value of the solution shines in large, intricate environments where it can effectively monitor hundreds of devices.

In terms of advice, anyone currently using a monitoring solution is likely aware of its shortcomings. I suggest not hesitating to challenge the status quo and explore alternative solutions. LogicMonitor, among others, represents a significant step forward in SaaS-based monitoring solutions. These platforms offer considerable value with minimal ramp-up time and learning curve. Considering a solution like LogicMonitor, it's crucial to identify the gaps in your current monitoring environment. I encourage you to try it; reach out to a reseller, such as myself, or directly to LogicMonitor to explore the platform. It's one of those situations where seeing is believing; you need to experience the value firsthand.

We haven't had any issues with LogicMonitor. All of my clients have loved it and are renewing their subscriptions. It has been fantastic compared to many other tools we've used, especially in the reusability space.

Overall, I rate the solution a ten out of ten.

We used it to monitor our infrastructure and cloud systems. We have on-premise setups with fixed applications. 

LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards. 

Configuring multiple thresholds, including dynamic thresholds, helped identify potential problems early before they caused application downtime. The system prioritized alerts based on learned patterns. The reporting feature in LogicMonitor was quite useful. It allowed for generating reports on various aspects, and you could even schedule them to be sent via email.

One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license.

I have been using the product for five years. 

Occasionally, there might be scheduled maintenance or updates, which could result in some downtime for the UI.

The product is scalable since it is cloud-based. 

The customer support experience with LogicMonitor varied depending on the location. The support was good for US customers, but for those in India, where support was provided from Singapore, it was not as good.

Positive

Deploying the tool is easy but may require some fine-tuning after the initial setup. While the deployment process is straightforward, we found some adjustments were needed post-deployment, particularly in fine-tuning thresholds and configurations. Maintaining LogicMonitor is straightforward. Once the initial implementation is done, our Level 1 team handles maintenance requests. One person is generally sufficient to handle configuration and maintenance tasks. 

The tool's pricing falls into the middle range.

LogicMonitor offers integrations with various tools, such as data analytics platforms. While some integrations may require additional investment, they provide an open API, allowing custom integrations to be developed. While not all integrations are included for free, many of the leading market tools are supported.  

I work with clients of varying sizes, including enterprises and smaller businesses. Previously, I mainly worked with enterprise clients, but recently, I've configured the system for smaller businesses.

I rate the overall solution a ten out of ten. Before you buy LogicMonitor, figure out how big your setup is and how many collectors you'll need. Understand your needs and environment well to avoid any complications later on.

We use the solution for network monitoring. 

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical.

The most useful feature we've found in LogicMonitor is its ability to deploy templates automatically. It's quite smart in this regard. When we add a device, it detects the type of device and deploys the appropriate template for it.  

The tool's alerting system has been pretty good for us. We receive SMS alerts if we're not in front of our screens, which has improved our response time to potential issues. The escalation chains feature has been particularly useful in this regard. Overall, it's easy to use and simplifies our alerting process.

The tool is highly integratable. 

LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations. 

I have been using the product for more than two years. 

I rate the solution's stability a nine out of ten. 

I rate the product's scalability a ten out of ten. 

The response time for support needs to be better. They're pretty fast in responding, but there are many areas they won't cover; it often falls out of scope. While they're good at getting back to us, they're not owning the issue and assisting. 

Neutral

The tool's deployment is very simple. 

The solution is not expensive. 

We use Datadog for cloud monitoring. I rate the overall product an eight out of ten.