Category: Amazon Connect

At this year’s International Broadcasting Convention (IBC) in Amsterdam, Amazon Web Services (AWS) will showcase how its latest innovations are helping customers: speed up how they create content, reduce costs with as they connect workflows, and maximize the value of their content while they captivate audiences. IBC 2025 will also serve as a moment to […]

Tabcorp, one of Australia’s top gaming and entertainment companies, operates betting across 641 locations for multiple sports and race types. Even as customers flock to digital platforms to place bets, interactive voice response (IVR) remains a critical part of the company’s business to accommodate customers that prefer telecommunication. To modernize its IVR system, Tabcorp enlisted […]

As the COVID-19 pandemic continues, IT and communications leaders of commercial businesses, government agencies, schools, and religious organizations around the world are working quickly to keep the lines of communication open. The ability to quickly set up streaming platforms and to scale video infrastructures in the cloud helps government agencies keep first-line responders informed and […]