Artificial Intelligence
Category: Telecommunications
Deploy a full stack voice AI agent with Amazon Nova Sonic
In this post, we show how to create an AI-powered call center agent for a fictional company called AnyTelco. The agent, named Telly, can handle customer inquiries about plans and services while accessing real-time customer data using custom tools implemented with the Model Context Protocol (MCP) framework.
Mitigating risk: AWS backbone network traffic prediction using GraphStorm
In this post, we show how you can use our enterprise graph machine learning (GML) framework GraphStorm to solve prediction challenges on large-scale complex networks inspired by our practices of exploring GML to mitigate the AWS backbone network congestion risk.
SK Telecom improves telco-specific Q&A by fine-tuning Anthropic’s Claude models in Amazon Bedrock
In this post, we share how SKT customizes Anthropic Claude models for telco-specific Q&A regarding technical telecommunication documents of SKT using Amazon Bedrock.
How Dialog Axiata used Amazon SageMaker to scale ML models in production with AI Factory and reduced customer churn within 3 months
The telecommunications industry is more competitive than ever before. With customers able to easily switch between providers, reducing customer churn is a crucial priority for telecom companies who want to stay ahead. To address this challenge, Dialog Axiata has pioneered a cutting-edge solution called the Home Broadband (HBB) Churn Prediction Model. This post explores the […]
Vodafone advances its machine learning skills with AWS DeepRacer and Accenture
Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with […]