Category: Customer Solutions

In this post, we demonstrate how Amazon FinTech teams are using Amazon Bedrock and other AWS services to build a scalable AI application to transform how regulatory inquiries are handled. Each team using this solution creates and maintains its own dedicated knowledge base, populated with that team’s specific documents and reference materials.

In this post, we dive deep into the architecture and techniques we used to improve Miro’s bug routing, achieving six times fewer team reassignments and five times shorter time-to-resolution powered by Amazon Bedrock.

In this post, we’ll explore how we built a proof-of-concept that converts natural language queries into executable seismic workflows while providing a question-answering capability for Halliburton’s Seismic Engine tools and documentation. We’ll cover the technical details of the solution, share evaluation results showing workflow acceleration of up to 95%, and discuss key learnings that can help other organizations enhance their complex technical workflows with generative AI.

Tomofun, the Taiwan-headquartered pet-tech startup behind the Furbo Pet Camera, is redefining how pet owners interact with their pets remotely. To reduce costs and maintain accuracy, Tomofun turned to EC2 Inf2 instances powered by AWS Inferentia2, the Amazon purpose-built AI chips. In this post, we walk through the following sections in detail.

Hapag-Lloyd’s Digital Customer Experience and Engineering team, distributed between Hamburg and Gdańsk, drives digital innovation by developing and maintaining customer-facing web and mobile products. In this post, we walk you through our generative AI–powered feedback analysis solution built using Amazon Bedrock, Elasticsearch, and open-source frameworks like LangChain and LangGraph

Business leaders across industries rely on operational dashboards as the shared source of truth that their teams execute against daily. But dashboards are built to answer known questions. When teams need to explore further, ad-hoc, multi-dimensional, or unforeseen questions, they hit a bottleneck. They wait hours or days for BI teams to build new views […]

In this post, we show how Sun Finance used Amazon Bedrock, Amazon Textract, and Amazon Rekognition to build an AI-powered identity verification (IDV) pipeline. The solution improved extraction accuracy from 79.7% to 90.8%, cut per-document costs by 91%, and reduced processing time from up to 20 hours to under 5 seconds. You’ll learn how combining specialized OCR with large language model (LLM) structuring outperformed using either tool alone. You’ll also learn how to architect a serverless fraud detection system using vector similarity search.

This post demonstrates how agentic AI assistant from Amazon Quick transform data analytics into a self-service capability by using Amazon Simple Storage Service (Amazon S3) as a storage, Amazon SageMaker and AWS Glue for lakehouse, Amazon Athena for serverless SQL querying across multiple storage formats (S3 Table, Iceberg, and Parquet).

In this post, we explore an automated solution that detects S3 events and triggers ingestion jobs while respecting service quotas and providing comprehensive monitoring. This serverless solution uses an event-driven architecture to keep your knowledge base current without overwhelming the Amazon Bedrock APIs.

In this post, we share how we applied Amazon Bedrock and the Amazon Nova family of models to reimagine our Title Suggestion feature. By combining metadata, computer vision, and retrieval-augmented generative AI, we now automatically generate creative, brand-aligned titles and subtitles across 12 languages. Using the unified API of Amazon Bedrock, Anthropic’s Claude 3 Haiku, and Amazon Nova Lite and Pro, we improved quality, reduced cost, and cut response times. This resulted in higher customer satisfaction, measurable uplifts in engagement and purchase rates, and over 5.5 million personalised titles generated in 2025.