Category: Amazon Translate

Amazon Translate is a neural machine translation service that delivers fast, high-quality, and affordable language translation in 71 languages and 4,970 language pairs. Amazon Translate is great for performing batch translation when you have large quantities of pre-existing text to translate and real-time translation when you want to deliver on-demand translations of content as a […]

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

November 2023: This post was reviewed and updated for accuracy. Many businesses support customers across multiple countries and ethnic communities, and therefore need to provide customer service in a wide variety of local languages. It’s hard to consistently staff contact centers with agents with different language proficiencies. During periods of high call volumes, callers often […]

In our previous post, we described how to translate documents using the real-time translation API from Amazon Translate and AWS Lambda. However, this method may not work for files that are too large. They may take too much time, triggering the 15-minute timeout limit of Lambda functions. One can use batch API, but this is available only in seven AWS Regions (as […]

This is a guest post by Cyrus Wong, an AWS Machine Learning Hero. You can learn more about and connect with AWS Machine Learning Heroes at the community page.  On July 29, 2020, AWS announced that Amazon Translate now supports Microsoft Office documents, including .docx, .xlsx, and .pptx. The world is full of bilingual countries […]

Today, we’re pleased to announce the availability of AWS Media Intelligence (AWS MI) solutions, a combination of services that empower you to easily integrate AI into your media content workflows. AWS MI allows you to analyze your media, improve content engagement rates, reduce operational costs, and increase the lifetime value of media content. With AWS […]

September 2021: This post and the solution has been updated to use the Amazon EventBridge events notifications in Amazon Translate for tracking Amazon Translate Batch Translation job completion. Video is a highly effective a highly effective way to educate, entertain, and engage users. Your company might carry a large collection of videos that include captions […]

October 2021 Update (v0.3.0): Added support for Amazon Comprehend DetectKeyPhrases You have Amazon Simple Storage Service (Amazon S3) buckets full of files containing incoming customer chats, product reviews, and social media feeds, in many languages. Your task is to identify the products that people are talking about, determine if they’re expressing happy thoughts or sad […]

September 2021: This post and the solution has been updated to use the Amazon EventBridge events notifications in Amazon Translate for tracking Amazon Translate Batch Translation job completion. JavaScript Object Notation (JSON) is a schema-less, lightweight format for storing and transporting data. It’s a text-based, self-describing representation of structured data that is based on key-value […]

Amazon Kendra is a highly accurate and easy-to-use intelligent search service powered by machine learning (ML). Amazon Kendra supports English. This post provides a set of techniques to provide non-English language support when using Amazon Kendra. We demonstrate these techniques within the context of a question-answer chatbot use case (Q&A bot) where a user can […]