Category: Amazon Connect

Learn how Cartesia, an AWS Partner, uses purpose-built State Space Models and AWS infrastructure to deliver sub-100ms text-to-speech and speech-to-text at global scale, and how to deploy its Sonic model on Amazon SageMaker AI or self-managed Amazon EC2 GPU instances.

AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer. This recognition marks an important milestone for our team, and it reflects years of work pushing on what’s possible in customer experience. 

Amazon Connect Talent is an AI hiring solution built for talent acquisition leaders managing scaled hiring. It delivers AI-led interviews, data-driven assessments, and consistent evaluation, helping recruiters identify strong candidates more efficiently while providing applicants with a flexible interview experience. Informed by decades of Amazon’s hiring science, Amazon Connect Talent provides transparency for every assessment, interview, and candidate score, enabling recruiters to stay in control of final hiring decisions.

Learn how to build a voice ordering system for restaurants that answers a phone call and takes an order end to end, with no app, no website, and no sign-in. It uses Amazon Connect for telephony, Amazon Connect Agentic Voice for real-time speech, an Amazon Connect AI agent for reasoning, and Amazon Bedrock AgentCore Gateway to reach backend tools through MCP.

In this post, we illustrate how Clarus Care, a healthcare contact center solutions provider, worked with the AWS Generative AI Innovation Center (GenAIIC) team to develop a generative AI-powered contact center prototype. This solution enables conversational interaction and multi-intent resolution through an automated voicebot and chat interface. It also incorporates a scalable service model to support growth, human transfer capabilities–when requested or for urgent cases–and an analytics pipeline for performance insights.

Today, I’m excited to share how we’re bringing this vision to life with new capabilities that address the fundamental aspects of building and deploying agents at scale. These innovations will help you move beyond experiments to production-ready agent systems that can be trusted with your most critical business processes.

In this post, we demonstrate how to elevate business productivity by leveraging Amazon Q to provide insights that enable research, data analysis, and report potential fraud cases within Amazon Connect.

In this post, we discuss how AWS and DXC used Amazon Connect and other AWS AI services to deliver near real-time V2V translation capabilities.

Global Resiliency is a new Amazon Lex capability that enables near real-time replication of your Amazon Lex V2 bots in a second AWS Region. When you activate this feature, all resources, versions, and aliases associated after activation will be synchronized across the chosen Regions. With Global Resiliency, the replicated bot resources and aliases in the […]

In this post, we demonstrate how to deploy a contextual AI assistant. We build a solution which provides users with a familiar and convenient interface using Amazon Bedrock Knowledge Bases, Amazon Lex, and Amazon Connect, with WhatsApp as the channel.