Sold by: FireHydrantÂ
Sound the alarm, assemble the team, and work the problem. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you've learned from the retro.
Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution.
Team-based alerting and on-call scheduling
You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management.
Automated, unified incident response
Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching.
Actionable learnings and analytics
Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture.
Overview
Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management.
Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching.
Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture.
Checking the boxes? We've got you covered:
- API-first
- 25+ integrations with tools like PagerDuty, Slack, DataDog and more
- Terraform provider
- Slack-first and web UI with feature parity
- Soc II compliant
- Meaningful AI roadmap
We're all in on commercial incident management tooling -- even if it's not ours. But there are a few things that make FireHydrant the right fit over other solutions.
- Native alerting and on-call help you consolidate tools
- Built-in service catalog that rapidly reduces assembly time
- The most powerful and customizable Runbook engine on the market
- Things us devs love: Terraform, open API, 25+ integrations, Slack native
- Enterprise-grade scalability, reliability, and security
Highlights
- FireHydrant is the only incident management platform driven by deep insights into your services and the people who run them. Built atop a fully-integrated service catalog, FireHydrant allows you to instantly add service owners and experts to incidents, find recent deployments and relevant resources about every application in your stack, and prepare for operational readiness.
- FireHydrant is founded and built by developers who carried the pager. That's why it easily integrates with tools you rely on (like PagerDuty, Jira, and OpsGenie), is fully API-first, includes robust documentation, and can be easily managed with Terraform.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Pro - 20 Seats | For teams that view reliability as essential to their business | $6,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Product Documentation API Documentation Chagelog Contact Support System Status https://support.firehydrant.com/hc/en-us/requests/new support@firehydrant.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Service Catalog Management
Built-in service catalog that rapidly reduces incident assembly time and provides comprehensive service information
Integration Ecosystem
Supports 25+ integrations with tools like PagerDuty, Slack, DataDog using an API-first approach
Incident Response Automation
Unified incident response platform with automated workflows and shared workspace for team collaboration
Runbook Engine
Powerful and customizable runbook engine for standardized incident management processes
Compliance and Security
SOC II compliant platform with enterprise-grade scalability, reliability, and security features
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident management
Multi-Platform Integration
Supports 40+ integrations with tools like PagerDuty, Opsgenie, Jira, GitHub, Datadog, and Zendesk
Workflow Customization
Configurable workflow builder enabling custom incident response processes and notification triggers
Metrics Tracking
Tracking and visualization of incident management metrics including mean time to resolve (MTTR) and incident causes
Postmortem Management
Automated postmortem timeline generation with action item tracking and support for documentation in tools like Confluence and Google Docs
Incident Response Automation
Comprehensive platform for automating and streamlining incident management workflows
Alert Escalation Management
Configurable on-call alerting system with dynamic escalation protocols
Service Reliability Engineering
Integrated SRE workflow tools for tracking and improving system performance and reliability
Incident Learning Mechanism
Continuous learning and analysis system for extracting insights from past incident data
Multi-Team Collaboration
Unified platform supporting cross-team communication and incident resolution processes
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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135 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Information Technology and Services
Feature rich platform for incident response integrations and automations
Reviewed on Mar 06, 2025
Review provided by G2
What do you like best about the product?
Runbooks and automations via third-party applications that allow us to streamline our incident process. Slack commands and module allow users to stay within slack during incidents. Command Center is what I use most because it is a central view with information organized for quick access and edits. New features like the AI summary is a time-saver!
What do you dislike about the product?
I wish we could toggle features in our settings or have more freedom to customize our experiences, both for the company and specific departments. Would like to see more advance settings for third-party applications we can integrate with, and more specific conditions that we can trigger in runbooks (ex. labels).
What problems is the product solving and how is that benefiting you?
It is a platform that allows us to build out our incident response process and integrate third-party tools in one central place. We can auto-declare incidents based off alerts, declare different types of incidents, page different teams, have runbooks perform different steps based off certain conditions, and gather metrics. We can also track betterments and lessons learned from the PIR.
Karl H.
Incident Management simplified
Reviewed on Mar 06, 2025
Review provided by G2
What do you like best about the product?
From my perspective, FireHydrant is a really solid incident management tool. What impresses me most is how it brings order to chaos and helps incident commanders instill calm in a reactive situation. I really dig how it guides you through the whole incident process, from the initial alert to the final post-mortem, which is super helpful in expediting root cause analysis to senior leadership. I love the automated runbooks; they basically take the guesswork out of responding, which saves a ton of time and stress. Although we have just begun to scratch the surface with their usefulness i look forward to going deeper.
When it comes to teamwork, it's fanfriggintastic – everyone can collaborate easily within the platform. Plus, the post-mortem features are continually evolving and generally helpful for learning and improving. It really pushes for a blameless culture, which I appreciate.
For alert management, it integrates smoothly with our monitoring tools. Overall, I find FireHydrant to be a powerful and user-friendly platform that makes incident response much more manageable.
When it comes to teamwork, it's fanfriggintastic – everyone can collaborate easily within the platform. Plus, the post-mortem features are continually evolving and generally helpful for learning and improving. It really pushes for a blameless culture, which I appreciate.
For alert management, it integrates smoothly with our monitoring tools. Overall, I find FireHydrant to be a powerful and user-friendly platform that makes incident response much more manageable.
What do you dislike about the product?
Setup Can Be Tricky: Integrating it with existing systems requires time and effort.
It Can Get Pricey: The cost might be a concern for smaller teams.
It Can Get Pricey: The cost might be a concern for smaller teams.
What problems is the product solving and how is that benefiting you?
For us, at the moment:
* Brings order to chaos.
* Speeds up response times.
* Improves communication.
* Ensures consistent responses.
* Facilitates learning from incidents.
* Automates retrospective creation.
* Brings order to chaos.
* Speeds up response times.
* Improves communication.
* Ensures consistent responses.
* Facilitates learning from incidents.
* Automates retrospective creation.
Information Technology and Services
FireHydrant is a great solution for incident response and alerting.
Reviewed on Mar 06, 2025
Review provided by G2
What do you like best about the product?
FireHydrant is a great solution for incident response and alerting. The incident response runbooks are flexible and customizable for each team to tailor their experience for how their services are supported. Their Signals on-call, escalations, and alerting features allow for many applications to aggregate into the system providing a solution to have all alerting in one spot while not having to use the same monitoring tools. The FireHydrant team are great partners to work with when a new need arises, we work together to create effective solutions.
What do you dislike about the product?
Every system has different features and they are not all the same. Why would they be? Managing users and expectations is always the hardest part of administering a solution.
What problems is the product solving and how is that benefiting you?
FireHydrant allows for the organization to have a foundational incident response framework while allowing for teams to customize their usage as well.
zaafar a.
Highly configurable and top quality product for incident management
Reviewed on Mar 06, 2025
Review provided by G2
What do you like best about the product?
- configurable alert routing
- configurable how alert is displayed on your communication device/app.
- easy to create/manage incidents from alerts (all in one shop for incident management and alerting)
- Best customer support experience in whole IT industry, they listen to your bug/feature requests and deliver them at amazing speed.
- configurable how alert is displayed on your communication device/app.
- easy to create/manage incidents from alerts (all in one shop for incident management and alerting)
- Best customer support experience in whole IT industry, they listen to your bug/feature requests and deliver them at amazing speed.
What do you dislike about the product?
None. I can't think of any issues/problems with this product.
What problems is the product solving and how is that benefiting you?
- ease of creating/managing incidents
- ease of managing/routing alerts to SREs/Service teams via Firehydrant signal product
- ease of managing/routing alerts to SREs/Service teams via Firehydrant signal product
Kabir b.
Firehydrant
Reviewed on Mar 05, 2025
Review provided by G2
What do you like best about the product?
Easy to use, Robust Solution and has integration with most popular Software tools, Firehydrant team is also very supportive.
What do you dislike about the product?
As teams grow and need advance features across the board, pricing can escalate quickly
What problems is the product solving and how is that benefiting you?
Major Incident Handling