Sold by: Squadcast Inc.Â
From quickly responding to incidents and setting up on-call escalations, to tracking SLOs and error budgets, Sqaudcast has proven to be an end-to-end Reliability partner for companies looking to increase their uptime and deliver first-class digital experiences to their customers.
Overview
Squadcast unites on-call alerting and incident management along with SRE workflows under one platform. Automate and revamp your incident response process and refine service expectations by learning continuously from past incidents using one simple, integrated, affordable, and customizable platform.
Highlights
- Incident Management
- On-Call Alerting
- SRE & DevOps
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Free | Features in Free Plan: https://www.squadcast.com/pricing | $0.00 |
Pro | Features in Pro Plan: https://www.squadcast.com/pricing | $12.00 |
Enterprise | Features in Enterprise Plan: https://www.squadcast.com/pricing | $26.00 |
Premium | Features in Premium Plan: https://www.squadcast.com/pricing | $19.00 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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In Issue & Bug Tracking
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In Issue & Bug Tracking
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In Issue & Bug Tracking
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Response Automation
Comprehensive platform for automating and streamlining incident management workflows
Alert Escalation Management
Configurable on-call alerting system with dynamic escalation protocols
Service Reliability Engineering
Integrated SRE workflow tools for tracking and improving system performance and reliability
Incident Learning Mechanism
Continuous learning and analysis system for extracting insights from past incident data
Multi-Team Collaboration
Unified platform supporting cross-team communication and incident resolution processes
Incident Management
Automated incident workflow and process management within Slack communication platform
Role Assignment
Dynamic role tracking and clear task allocation during incident response
Escalation Mechanism
Automated escalation protocols for additional support and resource allocation
Collaboration Framework
Real-time incident communication and stakeholder coordination system
Site Reliability Insights
Comprehensive incident analysis and vulnerability identification for continuous improvement
Service Catalog Management
Built-in service catalog that rapidly reduces incident assembly time and provides comprehensive service information
Integration Ecosystem
Supports 25+ integrations with tools like PagerDuty, Slack, DataDog using an API-first approach
Incident Response Automation
Unified incident response platform with automated workflows and shared workspace for team collaboration
Runbook Engine
Powerful and customizable runbook engine for standardized incident management processes
Compliance and Security
SOC II compliant platform with enterprise-grade scalability, reliability, and security features
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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304 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Information Technology and Services
Easy to use and track all your incidents with configurable schedules at competitive price
Reviewed on Nov 06, 2024
Review provided by G2
What do you like best about the product?
Very clean UI and menu. Dasbhoard to give quick view of current status/active incident
What do you dislike about the product?
So far based on my uses cases, I did not find anything which i would say is missing or have to be different.
What problems is the product solving and how is that benefiting you?
We were looking for incident management based on user that we wanted to have account for and Squadcast have all the features that we wanted to start with also the price was within budget.
Since we implemented, all the incident which needs to be taken care on priority are now getting right attention and visibility, also team members get calls and escalation policy helps further that if call is missed by one person then it goes to other and so on.
Which at the end gets acknowledge and team start to work on it or assign to appropriate team after basis analysis.
Since we implemented, all the incident which needs to be taken care on priority are now getting right attention and visibility, also team members get calls and escalation policy helps further that if call is missed by one person then it goes to other and so on.
Which at the end gets acknowledge and team start to work on it or assign to appropriate team after basis analysis.
James F.
Easy to set up and maintain incident management
Reviewed on Oct 30, 2024
Review provided by G2
What do you like best about the product?
Squadcast helps us respond to incidents in our software promptly, before they become a significant issue for our users. Squadcast can take inputs from various monitoring tools that we have and its easy to set up rotas and overrides for who should be alerted for different types of issues.
What do you dislike about the product?
With multiple rotas set up, it can be sometimes difficult to read the schedules screen for who is on-call in different rotas.
What problems is the product solving and how is that benefiting you?
Squadcast alerts us to issues occurring in our production software. This helps us to keep our customers happy by responding to issues promptly.
Gireesh B.
Smooth Migration from PagerDuty and Excellent Support!
Reviewed on Oct 29, 2024
Review provided by G2
What do you like best about the product?
After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch!
The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.
Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!
The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.
Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch!
What do you dislike about the product?
So far everything is going good. We don't have any complaints.
What problems is the product solving and how is that benefiting you?
Squadcast is helping us streamline our incident management processes with greater flexibility and responsiveness, solving key issues we faced with our previous solution. First, the transparent pricing model removes the financial strain we experienced with PagerDuty, allowing us to scale as needed without worrying about hidden costs or restrictive commitments. This financial flexibility is a huge benefit for our team, as it aligns well with our budget and user growth needs.
Computer Software
Very good service
Reviewed on Oct 29, 2024
Review provided by G2
What do you like best about the product?
Easy to setup with a lot of pre-built integration with major applications.
We were able to build and customize the incident management workflow based on our needs.
We were able to build and customize the incident management workflow based on our needs.
What do you dislike about the product?
Nothing very bad to highlight.
The overall look and feel of the status page could be improved.
The overall look and feel of the status page could be improved.
What problems is the product solving and how is that benefiting you?
We initially chose Squadcast to provide a public status page for the service status of our software solutions. Its incident management capabilities enabled us to establish a structured workflow for incident communication and management
Information Technology and Services
Simple, reliable and effective
Reviewed on Sep 20, 2024
Review provided by G2
What do you like best about the product?
Simplicity is the key for squadcast i'm adoring this feature
What do you dislike about the product?
Lots of very basic features not included in free plan, not all of bussinsses can afford paid plan that's why some free features can make a loyal user maybe will subscrbe one day
What problems is the product solving and how is that benefiting you?
alerting , organizing and documenting system failures and outages, it's a vital role for the organization and business runing