Sold by: Rootly
Deployed on AWS
Manage incidents on Slack. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more. Learn more on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
4.8
Overview
Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more.
Some things you can automate with Rootly:
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- Looping in the right teams/responders and assign roles (e.g. Commander)
- Setting reminders and tasks (e.g. updating executive team every 30min)
- Communication with stakeholders (e.g. Statuspage, Slack, Email)
- Automated postmortem timeline generation and action item tracking
- Paging on-call via PagerDuty / Opsgenie without leaving Slack
- Tracking and visualizing metrics such as MTTR and incident causes
- Write postmortems in tools you use like Confluence, Google Docs, and more ...and much more!
Will Rootly work with my existing process? Yes!
- Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1)
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests
Highlights
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and API for custom requests
- Top rated in G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
Details
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months | Overage cost |
|---|---|---|
Enterprise | $4,800.00 | |
Incident Response - Essentials | $240.00 | - |
Incident Response - Enterprise | $456.00 | - |
Rootly On-Call - Essentials | $240.00 | - |
Rootly On-Call - Enterprise | $456.00 | - |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Rootly offers enterprise-grade support. - 24/7 around the globe coverage - Dedicated shared Slack Connect channels - Self-service Product, API, and Terraform documentation - Ability to page an on-call Rootly engineer 24/7 for urgent issues - In app support via Intercom Learn more:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Alert Noise Reduction
Machine learning-powered functionality that reduces alert noise by up to 98% through adaptive models based on user behavior patterns
Incident Response Orchestration
End-to-end incident management with service ownership model that mobilizes appropriate team members and automates infrastructure workflows
Runbook Automation
Managed cloud service enabling creation and delegation of automated operational tasks including service provisioning, CI/CD, configuration management, and incident remediation
Multi-Platform Integration
Over 700 integrations, APIs, and applications supporting integration with AWS services including CloudWatch, GuardDuty, CloudTrail, EventBridge, Security Hub, and DevOps Guru
Event Detection and Diagnosis
Automatic detection and diagnosis of disruptive events with machine learning-powered AIOps functionality leveraging over 10 years of data ingestion
On-Call Management and Scheduling
Customizable on-call schedules, rules, and escalation policies with team-based alerting capabilities
Service Catalog Integration
Built-in service catalog that enables rapid incident assembly by identifying service owners, experts, recent deployments, and relevant resources
Incident Response Automation
Unified incident response workspace with Slack integration that consolidates team and tools to reduce context switching
API-First Architecture with Integrations
API-first design with 25+ integrations including PagerDuty, Jira, OpsGenie, DataDog, and Terraform provider support
Runbook Engine
Customizable runbook engine for incident response automation and operational procedures
Standard contract
No
No
Customer reviews
Information Technology and Services
Easy-to-Find Alerts That Make Life Easier
Reviewed on Aug 23, 2026
Review provided by G2
What do you like best about the product?
alerts are easily discoverable and it makes life easier.
What do you dislike about the product?
nothing. i think it's a great tool compared to competitors.
What problems is the product solving and how is that benefiting you?
making on-call smoother.
Ethan H.
Rapid Incident Management with Rootly
Reviewed on Aug 23, 2026
Review provided by G2
What do you like best about the product?
I like that Rootly automatically creates incidents when critical alerts meet predefined conditions, which reduces manual response time. I also appreciate the Slack/Team first incident response because it allows my team to manage incidents where they already collaborate, reducing unnecessary tool switching. Additionally, the initial setup of Rootly was quick.
What do you dislike about the product?
I think this platform could improve with simpler workflow configuration.
What problems is the product solving and how is that benefiting you?
I find that Rootly reduces my manual response time by automatically creating incidents when critical alerts meet predefined conditions. It addresses my issue of slow incident declaration. Plus, it allows my team to manage incidents directly within Slack, reducing unnecessary tool switching.
Alex V.
Excellent, Intuitive App with Great Apple Watch Integration
Reviewed on Aug 21, 2026
Review provided by G2
What do you like best about the product?
The app is excellent - intuitive, loud; I also like integration with Apple Watch
What do you dislike about the product?
A bit pricey, but they have discount programs for small startups like ours, which is very helpful
What problems is the product solving and how is that benefiting you?
Incident reporting/paging
Andreas G.
Rootly’s Polished, Slack-Native Incident Management with Intuitive UI and Great Support
Reviewed on Aug 21, 2026
Review provided by G2
What do you like best about the product?
Rootly stands out compared to other incident management vendors we evaluated thanks to how complete and polished the feature set is out of the box incident workflows, status pages, postmortems, and Slack-native incident channels all feel like they were designed together rather than bolted on. The UI is intuitive enough that engineers adopt it without much training, which isn't always true of similar tools.
Support has also been a highlight responsive, knowledgeable, and quick to help troubleshoot configuration issues or answer questions about best practices, rather than just pointing us to documentation.
Finally, the official Terraform provider makes it easy to manage our incident workflows, services, and configurations as code, which fits naturally into our existing infrastructure-as-code practices and makes changes auditable and repeatable across environments.
Support has also been a highlight responsive, knowledgeable, and quick to help troubleshoot configuration issues or answer questions about best practices, rather than just pointing us to documentation.
Finally, the official Terraform provider makes it easy to manage our incident workflows, services, and configurations as code, which fits naturally into our existing infrastructure-as-code practices and makes changes auditable and repeatable across environments.
What do you dislike about the product?
Nothing in particular comes to mind , it's been a solid experience overall.
What problems is the product solving and how is that benefiting you?
Rootly helps us keep on-call shifts organized across every team, giving us a clear, centralized view of who's on call and when, rather than having that scattered across spreadsheets or tribal knowledge. On top of that, setting up escalation policies has been straightforward and reliable when an incident hits, the right people get paged automatically without gaps or manual intervention. Together, this has reduced the time and coordination overhead it takes to respond to incidents, and given us confidence that on-call coverage won't fall through the cracks.
Real Estate
Intuitive On-Call Management
Reviewed on Aug 21, 2026
Review provided by G2
What do you like best about the product?
Rootly offers an intuitive, user-friendly solution for managing on-call rotations, which helps us stay organized and handle incidents efficiently.
What do you dislike about the product?
Our migration from other tools had a bit of a learning curve in order to match our existing IaC. However, on the occasional request, the team responds very quickly on Slack and is always open to ideas for improvement.
What problems is the product solving and how is that benefiting you?
Rootly has been helpful for organizational needs and auditing in incident management. It makes escalations straightforward, and it keeps alert grouping easy to track. The Slack integration also improves response times and supports post-mortems by keeping the discussion organized in Slack channels.