Miro

What do you like best about the product?

The interface is intuitive enough that participants with zero Miro experience can jump in during a live workshop without a tutorial — which matters a lot when I'm facilitating with operational teams who aren't digital-native tool users. Sticky notes, clustering, voting, and templates make it easy to turn a messy brainstorm into something structured in real time. The infinite canvas is a strength for open-ended sessions but can get disorienting on larger boards if you don't set up frames and navigation early.

I make heavy use of Miro's built-in features — templates to kickstart sessions quickly, voting for prioritization exercises, embedded slides to run presentations directly inside the board, and file attachments to keep reference materials in context. Having all of this inside one workspace means I don't have to jump between tools during a workshop, which keeps the session flowing.

Generally smooth even with multiple participants editing simultaneously, which is critical for remote workshops where lag would kill the energy. Very large boards with lots of embedded content can slow down, especially for participants joining from field/operational sites with less reliable internet.

Running workshops online through Miro saves significant time and eliminates travel costs — no need to fly people in or book physical spaces to collect challenges from operational teams. For a role that involves frequent facilitation across distributed teams, that time and cost savings adds up quickly.

Miro's website is well documented, with enough detail on features that I can usually figure things out on my own without needing to open a support ticket.

What do you dislike about the product?

UI/UX
Frame creation has a layout bug that disrupts workshop flow: when a new frame is placed on top of existing content that doesn't fully fit within its boundaries, moving that frame later drags along the overlapping items, scrambling the board layout. During a live session, this means I sometimes have to stop and manually reposition content instead of focusing on facilitation. A fix where frames only "capture" items fully contained within their boundaries — or a warning before drag — would prevent this.

Integrations
Export options are limited, particularly for boards with many frames. PDF exports don't always preserve the correct frame order, which creates extra manual work when I need to share workshop outputs afterward. Reordering frames is also slower and more cumbersome than it should be. More reliable export ordering, plus a faster way to reorganize frame sequence, would save meaningful time on post-workshop documentation.

Performance
I've experienced the board freezing during sessions with a large number of frames and heavy content — a real risk when it happens mid-workshop with participants waiting. Separately, I once disabled anonymous mode during a sticky-note response collection and lost all the submitted responses, with no way to recover them. That kind of data loss is a serious concern when the board is capturing input directly from operational teams.

Pricing/ROI
I'd like Miro to show usage metrics — for example, hours spent running a given workshop — along with some indication of potential returns based on the session's outputs. That kind of built-in reporting would help make the ROI case internally without having to track it manually.

Support/Onboarding
Being on a non-Enterprise plan limits access to the Miro team for support. I'd like to upgrade, but I don't have budget approval to move the entire company to Enterprise. It would be valuable to have the option to put just my (small) team on Enterprise while the rest of the organization stays on a lower-tier plan — right now that flexibility doesn't seem to exist.

AI/Intelligence
My experience with the AI idea-generation and action-plan tool during a workshop session was disappointing — the outputs were disconnected from the actual content recorded on the boards. For AI features to be useful in a facilitation context, they need to stay grounded in what's actually written on the board rather than generating generic suggestions.

What problems is the product solving and how is that benefiting you?

We struggled with running effective, engaging meetings across teams that are geographically dispersed — often mixing corporate and operational staff who aren't in the same location, and sometimes not even used to remote collaboration tools. Traditional video calls with no shared visual space made it hard to keep people engaged and to actually capture structured input, especially when the goal was collecting challenges directly from operational areas.

Now, Miro lets me bring these distributed teams into one shared visual workspace and run the session as a real working meeting rather than a passive call. I run an average of 2 workshops per month with 15+ professionals each, using boards to structure discussions live — from a UI/UX standpoint, the visual format (sticky notes, clustering, voting, embedded slides) keeps people actively participating instead of just listening, which has been key for maintaining energy and focus in larger groups.

This has resulted in:

Time and cost savings: no travel required to bring people together, which matters when participants are spread across different sites and regions.
Better-structured outputs: instead of raw meeting notes, I walk away with organized, visual documentation of challenges and ideas that's ready to share and act on — helped by integrations like templates, voting, and embedded slides that keep everything in one workspace instead of jumping between tools.
Higher engagement in large-group sessions: running interactive dynamics with 15+ participants at once is far more manageable with a shared visual board than with a standard call.

What do you like best about the product?

The features are great, and they stand out compared to every other platform out there.

What do you dislike about the product?

The colour options and the platform UI could be much better.

What problems is the product solving and how is that benefiting you?

Miro helps solve the cloud-saving problem by giving us much more space and a single platform we can use for multiple use cases. It has been a big help for me in organizing both my personal work and my organization’s work in one place, so everything stays together and easier to manage.

What do you like best about the product?

The best thing about Miro is the boards and the templates available, which I can easily use for my own work as well as for team collaboration.

What do you dislike about the product?

It can feel a little overwhelming at first. Large boards can also get messy and harder to manage over time. The mobile experience isn’t as good as the desktop one, so I mostly prefer using it on a computer.

What problems is the product solving and how is that benefiting you?

Scattered ideas—it helps my scattered thoughts turn into a clear vision and concrete goals. The visuals make the presentation more beneficial and easier to follow. It also takes the challenge out of planning by helping me organize and plan things more easily.

What do you like best about the product?

The most helpful feature is being able to collaborate in multiple ways, with access levels. For example, I can enable comment-only access for people who need to review, or I can enable edit access for people who need to contribute, or view-only access for presenting.

It's simple to use, with drag-and-drop functionality, plus click-to-edit elements. The ability to import many file types is great and means different collaborators can add files without needing to convert them first.

The template section is helpful, and gives a good starting point when I need to tidy up my thoughts!

What do you dislike about the product?

Sometimes it's difficult to select and move a particular object. This just means the UX isn't always smooth, and can get frustrating if the same thing happens repeatedly.

What problems is the product solving and how is that benefiting you?

It solves the problem that teams aren't all in one place and so can't simply brainstorm on a whiteboard. It's a benefit to me because I work remote, with multiple teams, and we can all collaborate.

What do you like best about the product?

I like that it's intuitive and makes it easy to create diagrams quickly. The diagrams are clear and easy to share with stakeholders.

What do you dislike about the product?

The product is a little bit expensive otherwise i was able to build flowcharts and diagrams without much learning curve.

What problems is the product solving and how is that benefiting you?

It enables me to save time and present my ideas in an efficient way. It helps me to communicate complex architectural systems in a clear and easy way making it very simple for knowledge sharing.