NLX

One of the reasons I explored Conversations by NLX  was to investigate the platform's capabilities, as I was in a role to evaluate different platforms that provide conversational AI solutions. Conversations by NLX  came into that search, and I have thoroughly explored this platform.

We were looking for a platform where we have the flexibility to choose between different models. We have different subscriptions at the company level, and we wanted to see which one would work better for us. Additionally, the flexibility to choose between different voices was important to us. We have our custom voices and corporate voices as well. These were the main things I was exploring in the first phase.

I have recently learned that Conversations by NLX is part of Amazon Connect . This was one of the reasons we considered it, because at Deutsche Telekom we were also exploring the migration from Cisco to Amazon Connect . That's the reason we got Conversations by NLX into our consideration.

We currently have a hybrid cloud setup and we have a requirement for private cloud as well, but we would like to see how Conversations by NLX could be integrated there.

Conversations by NLX offers human-native voices, a variety of models, flexibility to build, test, and deploy applications, and ease of use on the platform.

With conversational AI, we have the flexibility that we do not have to draw the IVR applications in a static way. Everything is dynamic and according to what the customer wants and asks. They can ask anything, any flow, anytime while being on the conversation.

With a Conversations by NLX solution, we can achieve more automation of different use cases. We have self-service applications which were previously limited, and now we have increased these significantly because our customers are asking for a lot more self-service features.

The possibility to have Conversations by NLX on-premises would be beneficial because I have not seen that Conversations by NLX is providing an on-premises solution. In our cases, we have some sensitive helplines where we do not want to put the data on the internet and we prefer to have everything within our network.

I think the compliance for Conversations by NLX could be checked a little more thoroughly, and the data privacy should be stronger because the European laws are much more focused towards data privacy and data residency.

I have not used Conversations by NLX extensively, but I have reviewed the introductory materials. I am not an expert on Conversations by NLX, but I have gone through a couple of the documentation resources.

Conversations by NLX is stable from what I have seen and tested. The stability has been satisfactory, and we were able to quickly test things and evaluate Conversations by NLX platform.

The scalability of Conversations by NLX is also fine. As I mentioned, we have not tested it in production, but we have evaluated it from an evaluation perspective and we were satisfied with the scalability as well.

The customer support from Conversations by NLX was great. We had a couple of questions while setting up the environment and during onboarding. The team was very quick, and we were able to get responses within a couple of hours.

We have not used Conversations by NLX in production. We were using it only for the test environment where we sent a couple of requests on the platform and tried to see how human-native the responses are. We were satisfied with the response, but we have not put this in production.

We evaluated a couple of different solutions. During the evaluations, we went through Vapi  and Parloa , which is a Berlin-based company. We were also exploring different open-source solutions as well.

Amazon Connect lives in a very big ecosystem from AWS . What they were lacking was the capability of human-native voices. I think Conversations by NLX would work for that with this partnership.

I would rate the customer support of Conversations by NLX as an eight on a scale of one to ten.

I would rate Conversations by NLX eight out of ten because of the platform flexibility, the documentation and help we receive, and the feature set.

We used to have a lot of concerns about Conversations by NLX's AI capabilities, governance, and security because we are basically European telecom providers, and we prefer to have everything GDPR compliant and are really concerned about data privacy. We reviewed the things provided by Conversations by NLX, and we were quite satisfied with that. My overall review rating for Conversations by NLX is eight out of ten.

Hybrid Cloud

Amazon Web Services  (AWS)

My main use case for Conversations by NLX  is that we are working in the aviation domain, developing a customer-related chatbot product for our employer and for our internal employees to provide information related to canceling tickets, booking tickets, or receiving notifications related to them.

A specific example of how I am using Conversations by NLX  is that we developed one chatbot where employees are engaged. We use the chatbot to provide information related to booking, flight takeoff, or landing information, and employees can update their own seats. These are the types of information we have provided using this project, and these are the problem statements we are including in Conversations by NLX, with multiple business logics and logical problem-solving that we have used to solve these problems.

The best features Conversations by NLX offers include logical thinking; if you implement your business problem, you can easily use the drag and drop feature to implement the conversation, and these are the basic things I have mostly used.

I have used features including customer information-related analytics. We have provided data based on that, and we have analyzed customer CSAT and customer satisfaction requirements. Regarding the integration, we have implemented on multiple platforms, such as web and mobile bases including iOS and Android.

Conversations by NLX has positively impacted my organization because before using it, we used other customized platforms to build our chatbots. We developed more than fifty chatbots using Conversations by NLX, which provides mostly friendly and very easy to implement functionality. You can easily integrate it with multiple environments and systems, analyze customer data, and receive notifications from the customer end very easily.

From my perspective, it would be helpful if you could integrate Conversations by NLX with multiple channels to create a more friendly and reachable product. If you implement any bot or system and reach multiple persons, your product can already reach many customers as well as employees. Therefore, if multiple channels can be added, it would be very helpful.

I have mostly worked in my current field for more than ten years.

Conversations by NLX is a stable platform, and I can confidently say that.

Regarding Conversations by NLX's scalability, I find that if you are implementing any application or bot, it can scale your application related to performance and influence, depending on the questions asked. From my perspective, it is good with a good experience.

Customer support from Conversations by NLX is good from my end.

We previously used multiple solutions including Salesforce  Einstein Bot, Kore.ai , and Yellow.ai. These were almost good, but there are some new things in Conversations by NLX. It is easy to implement, easy to integrate, and easy to analyze, leading to a higher satisfaction rate from the customer side; these are the good things we get from Conversations by NLX.

I have seen a return on investment as it saves more time; related to money, I have also saved costs associated with employees' time. As the one who implements it, I can say it saves more time, and I have experience with that.

Regarding my experience with pricing, setup costs, and licensing, I am the one implementing it, so I do not have much knowledge about the setup cost, licensing, and pricing related to it.

I have not mostly found things lacking in Conversations by NLX because based on our needs, it provides what we require. Therefore, based on that and our business logic, we can implement the code everywhere. I do not think any integration, customer satisfaction, or analysis is required as we currently get all that we need.

Conversations by NLX is good and does not need any improvements that I have not mentioned yet.

I have already provided advice to multiple persons that using Conversations by NLX saves your time and money as well. I would rate this review a 7.5 overall.

Private Cloud

Amazon Web Services  (AWS )

We're using Conversations by NLX  or the ACXD platform with AWS  to bring to life AI agents and deterministic bot flows into the contact center for our customers.

We created a demo with Conversations by NLX  to provide customers an overview of how the Live Sync feature with ACXD can be brought into the customer's requirements and their current customer flows to show them how the tool works and exactly how we can build it out for them.

Our other use case for Conversations by NLX is to provide customers a faster delivery time for their migrations into the Amazon Connect  platform. The ACXD tool, which is Conversations by NLX, helps customers deliver quickly and design and deploy quickly customer interactions using voice bots, chatbots, and other solutions.

The best features Conversations by NLX offers include the guided flow bot diagram where you can use blocks and tools to connect into the Amazon Connect  customer tool. Additionally, Live Sync is an excellent tool and a module that you can bring in to help bring voice to life for your customers so that if they're on a website, the AI agent can actually perform actions on the website for that customer without them having to click themselves. It helps them drive the interaction utilizing AI agents through ACXD.

My customers are responding very positively toward the features of Conversations by NLX. It is a state-of-the-art tool with features that no other competitor has and definitely something that leaves them impressed after viewing the demos.

Once Conversations by NLX brings it into the Amazon Connect customer UI, there will be a huge improvement right away. That's the biggest improvement.

Regarding Conversations by NLX's AI capabilities, its governance and security are very highly regulated. One thing that could be added in the future is programmatic access into the tool as well as some IaC  options.

I have been using Conversations by NLX for the past couple of months since it has been in the private preview with AWS .

Conversations by NLX is going to help us deliver our opportunities much quicker than we used to. Prior to that, building out flows and bots using Amazon Connect and Amazon Lex  usually took longer to deliver. Now we will be able to speed up that process considerably.

While I do not have exact numbers or metrics for Conversations by NLX, it is absolutely reducing the time to delivery. AWS and Conversations by NLX have provided some metrics, one of which is United Airlines where they were looking at a 12-month deployment time and using ACXD, formerly Conversations by NLX, shortened that down to three months.

Regarding Conversations by NLX's AI capabilities, it uses Amazon Lex  in the background, so it has a high accuracy on output, very similar to what customers get today with Amazon Connect.

We use a variety of different models for deploying Conversations by NLX. We have public and private clouds and are utilizing the ACXD, formerly Conversations by NLX, in our private preview to give our customers experiences and learn how it can help them deploy faster and migrate faster within their environments.

We did not purchase Conversations by NLX through the AWS Marketplace . We are a partner of Amazon Web Services and we are a part of the private preview to help our customers migrate to ACXD.

Conversations by NLX is an exciting platform being brought into Amazon Connect and the additional charges will be part of the unlimited AI. There are no heavy fees added onto it like there are with other AI agent tools. It is absolutely a great product at a low price.

I rate Conversations by NLX a 10 out of 10 because it is better than any other AI agent tool that I have used on the market so far.

Hybrid Cloud

Amazon Web Services (AWS)

I have been using Conversations by NLX for the last year.

My main use case for Conversations by NLX is in a chatbot. I was creating an AI-based, LLM-based app where I used Conversations by NLX, NLP, and NLU.

I used these tools in my Sparkathon project, which was a hackathon project and an internal AI event that I participated in. I created an NLX-based LLM app for this event.

I was able to use Conversations by NLX smoothly. It was a very good experience.

In my opinion, the best feature Conversations by NLX offers is natural language processing. Whatever language you are using, whether it is Hindi, English, or any other language, it will convert it accurately, letting you feel as though you are talking to a human. That is the best part I have seen.

Conversations by NLX has positively impacted my organization as they are effectively using it. My company uses it almost every day, mainly because my company focuses on chatbots.

Since using Conversations by NLX, I have noticed specific outcomes and benefits. It has effectively improved customer satisfaction, reduced time spent on tasks, and reduced costs. In every aspect, whether it is customer satisfaction, saving time, or reducing costs, Conversations by NLX has been helpful. I am progressing with it every day.

We are already working on how Conversations by NLX can be improved. Every day we are learning, and it is the way we work every day. Just as LLM works by training, we are using Conversations by NLX and we are learning from it.

I do not have any additional improvements needed for Conversations by NLX to mention.

I have been working in my current field for three years.

Conversations by NLX is stable.

Conversations by NLX's scalability is good. You can scale it according to your needs.

Customer support for Conversations by NLX is good, and I would rate them 10 out of 10.

I never used a different solution before Conversations by NLX.

I cannot share any return on investment because I am not aware of the money metrics.

Regarding my experience with pricing, setup cost, and licensing, I am not certain about that because other teams take care of it.

I did not evaluate other options before choosing Conversations by NLX.

Conversations by NLX's AI capabilities are based on governance compliance. It helps customers and organizations secure their interactions, whether it is chat, voice, audio, or video.

Conversations by NLX's accuracy and reliability of output is very good. I have observed almost 99.99% accuracy.

I would recommend everyone use Conversations by NLX and give it a try to see how the experience is. I would rate this product 9 out of 10.

Hybrid Cloud

Amazon Web Services (AWS)