Sold by: PolyAIÂ
Deployed on AWS
Customer-led conversational assistants that accurately resolve customer enquiries and unlock data-driven operational improvement. PolyAI conversational assistants understand every caller regardless of accents, dialects, language, how they speak or what they say. Our unique platform and collaboration model allows us to deliver production-grade, customized solutions in 6 weeks or less.
Overview
PolyAI is an AWS ISV-Accelerate partner, part of the APN Global Startup program and an official technology partner for Amazon Connect.
Past attempts at voice automation have forced callers to guess keywords and repeat themselves over and over in an attempt to be understood. PolyAI specializes in customer-led conversational assistants that allow callers to speak naturally, interrupt, ask questions and dive in and out of different topics. This means more accurate resolution of customer service issues, higher levels of caller engagement and satisfaction, and deeper operational insights for continuous improvement.
Born from the University of Cambridge, PolyAI is powered by the best spoken language technology on the market built specifically to understand people regardless of factors such as accents, dialects and background noise. Unlike most general purpose conversational platforms, our proprietary Large Language Model - ConveRT - has been trained specifically for customer service applications, enabling the deployment of production-grade, customized conversational assistants in just 6 weeks.
We help accelerate customer service transformation with a unique developer and dialogue design support model. As standard, our team of dialogue systems scientists, machine learning developers and linguists work with our clients and partners to manage, maintain and continuously improve each conversational assistant.
To learn more about our capabilities, pricing options and private offers please email: awsmarketplace@poly.aiÂ
Highlights
- Voice AI agents that speak to people as people speak to each other, in any language, accent or dialect
- Market-leading Natural Language Understanding model, developed in-house and pre-trained specifically for customer service applications
- Powered by the best Spoken Language Understanding technology on the market to enhance speech recognition and accurately capture information in conversation
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Deployed on AWS
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
500K Minutes - 12 Months | Minimum annual commitment for 500,000 minutes of usage | $175,000.00 |
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By Accenture
Top
100
In Natural Language Processing
Top
25
In Speech Recognition
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Natural Language Understanding
Advanced proprietary Large Language Model (ConveRT) trained specifically for customer service applications
Speech Recognition Technology
Spoken language understanding system capable of processing diverse accents, dialects, and background noise
Conversational AI Architecture
Customer-led conversational assistant platform enabling natural language interaction with interruption and topic flexibility
Language Processing Capability
Multi-language support with ability to understand and respond across different linguistic contexts
Dialogue Management
Customizable conversational assistant deployment with continuous improvement through expert dialogue systems scientists and machine learning developers
Conversational AI Architecture
Middleware solution for building comprehensive conversational AI solutions including virtual agents, chatbots, and voice assistants
Integration Ecosystem
Supports over 80 industry cartridges and integrations with customer relationship management software and enterprise platforms
Machine Learning Capabilities
Utilizes AI and machine learning for continuous improvement and adaptive interaction handling
Multi-Environment Support
Purpose-built to handle complex ecosystems by integrating legacy, hybrid, and cloud infrastructure elements
Rapid Deployment Framework
Enables quick configuration and deployment of conversational experiences with pre-built technical integrations and reusable components
Multilingual AI Agent Capabilities
Supports 100+ languages across 30+ voice and digital communication channels with pre-trained industry-specific skills
Large Language Model Orchestration
Multi-model LLM integration supporting leading AI vendors including Amazon Bedrock, OpenAI, Azure OpenAI, and others
Semantic Knowledge Management
AI-powered knowledge retrieval using semantic search and generative AI for contextual and accurate customer query resolution
Enterprise System Integration
Seamless integration capabilities with enterprise systems through over 100 prebuilt integration connectors
Conversational AI Architecture
Advanced Agentic AI platform combining generative and conversational AI technologies for intelligent customer interaction
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