
Overview
Workato is a cloud-based integration platform that allows you to automate your customers' business processes and workflows. With Workato, you can easily connect your product to your customers' cloud applications and services (Salesforce, Slack, Zendesk, and many more) to create powerful integrations and streamline their business operations.
Workato's drag-and-drop interface makes it easy to build customer integrations without coding, and the platform's powerful features enable you to automate complex workflows easily. Workato also provides extensive reporting and analytics to help you monitor and optimize your customers' integrations.
As an AWS Marketplace embedded solution, Workato is fully integrated with AWS services and solutions (S3, EC2, Lambda, Redshift, and many more). Workato also has pre-built Connectors for popular AWS services like DynamoDB, SNS, SQS, and SageMaker so you can easily integrate your AWS solutions with your other cloud applications and services.
Workato provides a powerful, easy-to-use solution that can help you streamline your customers' operations and improve efficiency. Try Workato today and see how it can transform your business!
Highlights
- Low-code/no-code platform enables business and IT teams to build integrations at five times the speed of typical integration platforms
- A fully cloud-native architecture that is built for scale and speed significantly reduces operational footprint and overall costs
- A leader in the Gartner Magic Quadrant and the only North American company named a Gartner Customer's Choice for Enterprise IPaaS
Details
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor support
The Workato Success Center offers customers and prospects access to free documentation, tutorials, and community forums (support.workato.com). Workato also allows customers to file Support tickets through the Workato Success Center (https://support.workato.com/en/support/tickets/new ). Enterprise Support, which includes Customer Success and faster SLA's, is also available as a paid service.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
If there is API avilable you can integrate anything via Workato
Use this for the quick automation and Integraion
excelent tool easy to use and fast live implementation
Workato ftw
Im now a confident workato builder, and it takes me minutes to integrate and automate systems. Building is rapid and the result is instant.
Implementation has transformed process automation with quick deployment and excellent support
What is our primary use case?
We use Workato for our G&A across finance, accounting, procurement, audit and compliance, HR, GTM which covers sales, marketing, customer success, as well as IT.
Wherever we need process automation, APIs, reverse ETL, event-based automation, intelligent document processing, or need to build AI agents, that's where we are using Workato .
Currently, I cannot share the exact count of users, but it includes the COE (Center of Excellence) and several lines of business including the marketing and HR departments.
What is most valuable?
There are several features I find best about Workato, with the first being its ease of use, reduced time to market, and their customer support.
It serves as a one-stop shop where you can maximize coverage on both the automation and AI side.
The initial setup of Workato is easy to use, and the customer support team ensures proper adoption of the Workato platform, helping us solve the right problems. We are getting benefits from it, adding business impact and value.
What needs improvement?
While there are still a few areas where Workato has room for improvement, they’re making impressive strides in advancing their AI capabilities and enhancing their RPA features. Their recent conference showcased significant progress in this direction and was truly a remarkable experience.
For how long have I used the solution?
I have been using Workato for almost three years now.
What do I think about the stability of the solution?
The stability of the product is quite stable.
How are customer service and support?
Their customer success team, support team, leadership and account executives are amazing.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used different solutions before.
What other advice do I have?
I have experience in the automation space for more than 18 years, and I have worked on multiple integration platforms including JCAPS, Oracle SOA Suite , Oracle Service Bus , BPM , MuleSoft, Boomi , and SnapLogic .
With Workato, you can automate any use case, but before implementing your use cases, I suggest understanding your processes better.
Try to optimize the processes and make sure you have good data quality because with Workato, you can automate any complex process, but if you do not optimize your processes or work on your data quality, it will be garbage in, garbage out.
I would recommend this product to other people. I rate Workato an 8 out of 10. I believe if they offer RPAÂ capabilities, it will become a Swiss army knife to solve all automation use cases.
Work on the process, data quality, and then focus on the automation.