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IBM® watsonx™ Orchestrate® automates complex workflows (e.g., finance, HR, sales) -- at scale - without changing your systems of record, saving time and money. With IBM you can put AI to work in your most essential processes and get back to innovation.
Overview
IBM® watsonx™ Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. Our solution helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business-- at scale.
IBM watsonx Orchestrate offers the following:
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Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps, including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more.
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Low-code agent builder and pre-built agents - Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for non-technical users as well as professional developers. Leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more.
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Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them.
Highlights
- Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value.
- A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs.
- Multi-Agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.
Details
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Delivery method
Deployed on AWS
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Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Essentials Edition | 1K Resource Units to run skills, automations, and assistant interactions. | $6,000.00 |
Standard Edition | 8.5K Resource Units to run skills, automations, and assistant interactions and Automation Builder for added agility and customization. | $72,000.00 |
Vendor refund policy
IBM does not give credits or refunds for any prepaid, one-time charges, or other charges already due or paid, except as may be specified in an Agreement.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Technical Support for IBM watsonx Orchestrate will be provided on a best-effort basis in English only and offered during US business hours from 8am to 8 pm ET (excluding US holidays). It can be accessed through the IBM watsonx Orchestrate application at
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Hemant Kumar J.
It is a organized digital assistant which helps in automates the processes and workflow.
Reviewed on May 23, 2025
Review provided by G2
What do you like best about the product?
* No need to be an tech expert, just do drag and drop and build the workflow without any code.
*It helps to automate the repeated works like sending follow-ups, onboarding the new hirings and updating the Records.
*It can also connect seamlessly with lots of business apps like Emails, Slack, Salesforce.
*It works 24*7 and starts simply and can be handle more complex tasks and can be use frequently without any break.
*Customer support is quite good whenever you needs.
*It helps to automate the repeated works like sending follow-ups, onboarding the new hirings and updating the Records.
*It can also connect seamlessly with lots of business apps like Emails, Slack, Salesforce.
*It works 24*7 and starts simply and can be handle more complex tasks and can be use frequently without any break.
*Customer support is quite good whenever you needs.
What do you dislike about the product?
*It Can perform well if integration with other IBM product in the organization, if it's nowt can be create issue to work seamlessly.
*It is easy to start but some features can take time to learn.
*To integrate with the systems you must need IT person help.
*It is easy to start but some features can take time to learn.
*To integrate with the systems you must need IT person help.
What problems is the product solving and how is that benefiting you?
Save time in too much repetitive work like Sending emails, Data Entries, Updating Spreadsheets. Various teams using multiple apps like Emails, CRMs, HR tools so it's hard to sync everything without manual efforts so.
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Neeraj K.
Powerful Automation Tool That Saves Time and Improves Workflow
Reviewed on May 16, 2025
Review provided by G2
What do you like best about the product?
IBM watsonx Orchestrate stands out for its seamless integration of AI-driven automation in complex workflows. What I appreciate most is its ability to intelligently manage and prioritize tasks using natural language commands, which significantly reduces manual overhead. The platform’s flexibility in connecting with tools like Slack, SAP, and Workday makes it ideal for streamlining HR, finance, and operations processes. It empowers non-technical users to build workflows intuitively, making it a practical solution for scaling efficiency without heavy IT dependency.
What do you dislike about the product?
While the platform is powerful, the initial setup and learning curve can be steep, especially for teams unfamiliar with AI-driven orchestration tools. The documentation, though thorough, can be overwhelming, and real-time support availability could be improved. Additionally, performance may lag slightly during peak usage or with more complex workflows, requiring occasional manual intervention to maintain continuity.
What problems is the product solving and how is that benefiting you?
IBM watsonx Orchestrate is helping us solve time-consuming manual workflows, especially in HR and operations. Tasks like employee onboarding, report generation, and ticket routing are now automated, reducing human error and increasing productivity. It centralizes process execution, saves hours of repetitive work each week, and allows teams to focus on more strategic initiatives. The benefit has been noticeable in faster turnaround times and more consistent service delivery.
Dhanraj P.
powerful AI assistant
Reviewed on May 15, 2025
Review provided by G2
What do you like best about the product?
We’ve been using IBM watsonx Orchestrate in our org for about 6 months now primarily to automate repetitive HR and internal IT tasks. The concept of using skills of AI to automate processes is really great and it does save time, especially for things like onboard ticket Genration etc
What do you dislike about the product?
Only the setup is complex sometime the setup takes time, and if you’re not already deep in the IBM ecosystem, it doesn’t always play nicely with other tools.
What problems is the product solving and how is that benefiting you?
It helps automate repetitive recruitment tasks like screening resumes, scheduling interviews updating candidate records saving my time, reducing manual errors, and speeding up the hiring process.
E-Learning
Highly recommended
Reviewed on May 14, 2025
Review provided by G2
What do you like best about the product?
- Reduces dependency on IT teams
- Integrates with other tools like MS Teams, Slack and Salesforce effortlessly
- Integrates with other tools like MS Teams, Slack and Salesforce effortlessly
What do you dislike about the product?
Good as a general ERP and not in edge case scenarios.
What problems is the product solving and how is that benefiting you?
The no code interface comes in handy for non tech users like myself and helps automate tasks like sending across mailers
Manraj S.
Best Tool for streamlining automations for Marketing workkflows
Reviewed on May 14, 2025
Review provided by G2
What do you like best about the product?
I am a marketing manager, and using IBM Watsonx Orchestrate has helped me to simplify and automate the daily marketing tasks.
I don't have the knowledge of coding, but its integration with Salesforce, Slack and email marketing platforms has helped me to create smooth workflows. Its AI abilities help in better understanding the data easily. This has helped me to scale my marketing operations without having more resources on the same routine marketing tasks.
I don't have the knowledge of coding, but its integration with Salesforce, Slack and email marketing platforms has helped me to create smooth workflows. Its AI abilities help in better understanding the data easily. This has helped me to scale my marketing operations without having more resources on the same routine marketing tasks.
What do you dislike about the product?
The only thing I felt is that it would have been the best if more templates were available for use.
Also, one has to go through a learning curve to use this. And it can be difficult for low-level executives to go through this process.
Also, one has to go through a learning curve to use this. And it can be difficult for low-level executives to go through this process.
What problems is the product solving and how is that benefiting you?
Helps in the streamlining of daily routine tasks, doing those tasks everyday use to take my most of the time,but now I have automated these and my productivity has improved a lot.