Sold by: PlayvoxÂ
Built from the ground up for digital-first, omnichannel contact centers and supports the workflows required today.
Intelligently forecast, schedule, and monitor your workforce without the need of specialized resources or data analysts.
Overview
We understand that customer interactions are often complex, requiring multiple steps and/or staff outside of customer service to solve particular issues. Playvox WFM enables you to plan, forecast, and schedule agents for multi-step interactions with AI-powered foresight, helping you keep your budget on track. Elevate employee engagement and agent scheduling by supporting shift swaps within the team, as well as time off requests. Give agents access to real-time data so they have a clear understanding about their performance metrics, and where they need to adjust to provide exceptional experiences. With Playvox, you can step away using a system built for a phone world that is increasingly disappearing and leverage a WFM solution designed for the complex and omnichannel world of today.
Highlights
- Automate forecasting and scheduling efforts that are done in spreadsheets or other subpar system
- Real-time data and self-adjusting/self-learning AI lets you continuously improve forecast accuracy, so you only schedule the staff needed
- Get a real-time view of planned vs actual for every location and work type to communicate with your customers on the channels they prefer
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
WFM Subscription | User Software License | $432.00 |
Vendor refund policy
No Refund Policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Ready to use Playvox's powerfully simple Workforce Engagement Management solutions? Let's transform your customer teams today.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Workforce Forecasting
AI-powered forecasting and scheduling system with self-learning capabilities for multi-step interactions
Omnichannel Support
Designed for digital-first contact centers supporting multiple communication channels and complex customer interactions
Performance Monitoring
Real-time data visualization of agent performance metrics with continuous improvement mechanisms
Scheduling Flexibility
Supports dynamic shift swaps, time off requests, and adaptive workforce management workflows
Predictive Analytics
Intelligent system that enables automated forecasting with AI-driven accuracy and resource optimization
Workforce Management
Advanced scheduling and resource allocation system with dynamic employee engagement capabilities
Multichannel Analytics
AI-driven analytics platform for performance trends, customer behavior, and sentiment analysis
Quality Management
Automated interaction recording, evaluation, and reporting system for performance monitoring
Speech Analytics
Sophisticated speech recognition technology for extracting insights from customer interactions
Contact Center Intelligence
Machine learning-powered system for transforming customer interaction data into actionable business intelligence
AI-Powered Customer Service
Advanced AI engine trained on large customer experience dataset for intelligent service automation
Omnichannel Routing
Seamless cross-channel routing and journey orchestration with AI-powered guidance across self-service and agent interactions
Cloud Native Platform
Enterprise-grade open cloud foundation supporting global scalability, rapid deployment, and secure service delivery
Intelligent Self-Service
AI conversational bots and proactive outreach capabilities for automated customer interaction resolution
Performance Analytics
Real-time guidance and comprehensive operational visibility for continuous customer experience improvement
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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127 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Alberto L.
Great reporting and time tracking tool
Reviewed on Jul 22, 2025
Review provided by G2
What do you like best about the product?
It’s ease of use and incredible reporting toold
What do you dislike about the product?
The integration with other tools is not always fast. I’d love to use it separately from my CRM tool.
What problems is the product solving and how is that benefiting you?
Time and productivity tracking
Shahzad S.
Playvox review
Reviewed on Dec 17, 2024
Review provided by G2
What do you like best about the product?
3rd party integrations with talk desk is great.
What do you dislike about the product?
They dont have a mobile app and it is , hard to sync with Google
What problems is the product solving and how is that benefiting you?
Time tracking, scheduling.
christine r.
Very accurate and professional
Reviewed on Dec 16, 2024
Review provided by G2
What do you like best about the product?
Keeps me up to date with my schedule....
What do you dislike about the product?
Nothing at the moment. I think it is a very good.
What problems is the product solving and how is that benefiting you?
Benefits me by having an area I locate everything.
alfred h.
Very Accessible
Reviewed on Dec 13, 2024
Review provided by G2
What do you like best about the product?
I love how Playvox keeps up with my schedule. It's very useful, when I forgot about my break and lunch times.
What do you dislike about the product?
There's no dislikeable features about Playvox.
What problems is the product solving and how is that benefiting you?
It provides us with our scheduled. So it's very helpful with reminding us with break and lunch hours.
tyanna l.
Playvox Review.
Reviewed on Dec 09, 2024
Review provided by G2
What do you like best about the product?
It helps me remeber the times and breaks that have through out the day so i check it multiple times while working through out the day!
What do you dislike about the product?
Its in military time but i still undestand the times.
What problems is the product solving and how is that benefiting you?
My playvox is letting me know what my schedule is and allowing me to put in overtime. check my scores etc.