Sold by: NICE
Deployed on AWS
NICE CXone Mpower is the customer service AI platform helping organizations of all sizes automate customer service from start to finish.
Move beyond traditional inbound service and into proactive AI-driven experiences to boost revenue, increase efficiency, and cut costs at scale. CXone Mpower seamlessly orchestrates customer service workflows, agents, and knowledge across every touchpoint.
What sets CXone Mpower apart? It's trained on the industry's largest , most trusted CX dataset, offers an open framework with endless integration possibilities, and offers a complete suite of advanced AI applications connected on a single platform designed to unlock smoother operations, eliminate inefficiency, and deliver results.
4.3
Overview
NICE CXone Mpower, the world's no.1 cloud customer experience platform, transforms your call center software empowering exceptional agent and customer experiences: every channel, every time. CXone Mpower is the first and only platform unifying best in class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence all built on an Open Cloud Foundation. CXone Mpower helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone MPower delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.
Now you can take the next leap in customer experience with CXi Customer Experience interactions a unique approach only available with NICE CXone. With one cloud platform, you can intelligently meet your customers wherever their journey begins, enable resolution through data driven self service, and prepare your agents to successfully resolve any needs event. Why? Because CXone is the first and only cloud customer experience platform with everything you need to deliver extraordinary experiences across the entire customer journey.
CXone Mpower combines every digital entry point for customers to reach you, best in class journey orchestration, and smart self service. You will also get real time guidance to create well prepared agents, and a closed loop system to drive complete performance. Finally, only CXone Mpower includes purpose built AI with everything built on an enterprise grade open cloud platform.
Digital Entry Points giving your customers a smart start to every journey with knowledge management and rich experiences in search, websites, mobile apps.
Journey Orchestration which seamlessly guide customers through their personalized journey with AI powered routing across self service and agent assisted experiences.
Smart Self Service that deliver self service that works every time with AI conversational bots and proactive outreach.
Empowered Agents allowing you to prepare agents with real time information and guidance for fast, personalized interactions.
Complete Performance which empowers your agents for continuous self improvement and unlock your full CX potential with full visibility across operations.
Enlighten AI which helps build the right self service & agent assisted journeys and foster with CX focused, purpose built AI engine.
Open Cloud Foundation which champions innovation through an extensible, enterprise grade platform that scales securely, deploys quickly, and services customers globally.
Highlights
- Our easy to use application suite provides a smarter, more meaningful experience for contact center employees and customers by providing a seamless transition between self-service and agent assisted interactions including cross-channel elevation.
- Accelerate innovation, empower agents, and simplify administration with a single, modern cloud native architecture. Grow and operate with confidence while enjoying greater scalability, reliability, and security. All on a single platform.
- Get AI powered actionable insights to predict needs, delight customers, and engage employees like never before.
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
NICE CXone | Cloud Native CXi Platform | $150,000.00 |
Dimension | Cost/unit |
|---|---|
Overage over Contractual Amount | $0.01 |
Vendor refund policy
As set forth in the terms or as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
We offer convenient global 24/7/365 technical support with enhanced cross-functional collaboration. https://www.nice.com/services/customer-support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Top
10
In Contact Center, CRM
Top
10
In Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
Vijaysing P.
NiCE CXone: All-in-One Cloud Contact Center with AI-Powered Productivity
Reviewed on Jun 15, 2026
Review provided by G2
What do you like best about the product?
Most of all, what I appreciate about NiCE CXone is its full cloud-based contact center solution that integrates such services as routing, analytics, workforce management, and customer engagement in one place. Its automation and artificial intelligence enable better productivity of agents and more positive experience for customers.
What do you dislike about the product?
nothing to add this time from my side everyhing seems fine
What problems is the product solving and how is that benefiting you?
NiCE CXone helps overcome issues such as ineffective call routing, lack of visibility into customer interactions, and manual handling of contacts. I would benefit from it because it increases my efficiency as an agent, improves the quality of services offered to customers, and offers insights.
Makayla R.
Efficient but Faces Audio Challenges
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
I do like this part of the NiCE CXone system. It's quick and fast and doesn't really lag unless you're on a call. It is an easy system to navigate. The initial setup is pretty easy.
What do you dislike about the product?
I don't like that the calls on NiCE CXone sometimes break down or drop randomly. It's frustrating because it's not just me; other agents experience this as well, so I'm sure it's not a network issue. The app also doesn't work well with VDI sessions, which makes it inconvenient.
What problems is the product solving and how is that benefiting you?
I use NiCE CXone for inbound and outbound calls to assist with patient help and prescriptions at the pharmacy.
Nilesh S.
Cxone Simplifies Calling and Scheduling in One Place
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
Cxone helps us make calls and also keeps our schedules saved. Previously, we had to use two different apps to handle these two tasks.
What do you dislike about the product?
We don’t receive any notifications or alerts when there’s a change to the schedule or our working status, so it’s easy to miss important updates.
What problems is the product solving and how is that benefiting you?
Well, it’s a good calling application. However, the interface could be improved, and features like call transfer should take fewer steps, since right now it feels like it takes 2–3 clicks.
Stephen A.
Great Lead Visibility, but Reporting Still Hard to Understand
Reviewed on Feb 27, 2026
Review provided by G2
What do you like best about the product?
The ability to see what leads were remaining and how many were queued up for dialing
What do you dislike about the product?
Reporting was hard to understand. Was getting better but still worst part
What problems is the product solving and how is that benefiting you?
Its solved the call center capabilities forus
Jessielyn S.
Easy Schedule and Availability Management with Nice
Reviewed on Jan 19, 2026
Review provided by G2
What do you like best about the product?
The helpful about Nice is that I can easly manage my schedule and my availability.
What do you dislike about the product?
The least hhelpful about Nice is the alert dateson the left side, it's not allowing me to choose the specific date for my previous schedule.
What problems is the product solving and how is that benefiting you?
It help solve the schedules of manpower and its' accesible