Overview
NICE CXone Mpower, the world's no.1 cloud customer experience platform, transforms your call center software empowering exceptional agent and customer experiences: every channel, every time. CXone Mpower is the first and only platform unifying best in class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence all built on an Open Cloud Foundation. CXone Mpower helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone MPower delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.
Now you can take the next leap in customer experience with CXi Customer Experience interactions a unique approach only available with NICE CXone. With one cloud platform, you can intelligently meet your customers wherever their journey begins, enable resolution through data driven self service, and prepare your agents to successfully resolve any needs event. Why? Because CXone is the first and only cloud customer experience platform with everything you need to deliver extraordinary experiences across the entire customer journey.
CXone Mpower combines every digital entry point for customers to reach you, best in class journey orchestration, and smart self service. You will also get real time guidance to create well prepared agents, and a closed loop system to drive complete performance. Finally, only CXone Mpower includes purpose built AI with everything built on an enterprise grade open cloud platform.
Digital Entry Points giving your customers a smart start to every journey with knowledge management and rich experiences in search, websites, mobile apps.
Journey Orchestration which seamlessly guide customers through their personalized journey with AI powered routing across self service and agent assisted experiences.
Smart Self Service that deliver self service that works every time with AI conversational bots and proactive outreach.
Empowered Agents allowing you to prepare agents with real time information and guidance for fast, personalized interactions.
Complete Performance which empowers your agents for continuous self improvement and unlock your full CX potential with full visibility across operations.
Enlighten AI which helps build the right self service & agent assisted journeys and foster with CX focused, purpose built AI engine.
Open Cloud Foundation which champions innovation through an extensible, enterprise grade platform that scales securely, deploys quickly, and services customers globally.
Highlights
- Our easy to use application suite provides a smarter, more meaningful experience for contact center employees and customers by providing a seamless transition between self-service and agent assisted interactions including cross-channel elevation.
- Accelerate innovation, empower agents, and simplify administration with a single, modern cloud native architecture. Grow and operate with confidence while enjoying greater scalability, reliability, and security. All on a single platform.
- Get AI powered actionable insights to predict needs, delight customers, and engage employees like never before.
Details
Unlock automation with AI agent solutions

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Pricing
Dimension | Description | Cost/12 months |
---|---|---|
NICE CXone | Cloud Native CXi Platform | $150,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
---|---|
Overage over Contractual Amount | $0.01 |
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As set forth in the terms or as required by law.
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We offer convenient global 24/7/365 technical support with enhanced cross-functional collaboration. https://www.nice.com/services/customer-supportÂ
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Its simplicity, integrations and flexibility make it an effective solution
Helpful product with incredible new features
Flexibility of remote work and automation
Improved efficiency with browser-based call handling and efficient scripting tools
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