Sold by: ITSM Software S.A.Â
Deployed on AWS
Mint Service Desk is an all-in-one IT service management platform featuring ticketing, asset management, automation, and reporting.
Overview
Introduction Mint Service Desk revolutionizes IT service management, addressing the chaos of inefficient ticketing and disjointed asset management.
Problem: Businesses struggle with chaotic ticketing, poor asset visibility, and delayed issue resolution, wasting time and frustrating employees.
Solution: Mint Service Desk solves these issues with a streamlined platform for efficient ticketing, automated tasks, and comprehensive asset management.
Highlights
- Intuitive Ticketing System Asset Management Advanced Automation
- Seamless Integrations Email Integration Custom fields
- SLA and contract management Customer Portal Knowledge base
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
MintSD Cloud up to 1 agents, 1GB | Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management | $5.00 |
MintSD Cloud up to 2 agents, 2GB | Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management | $10.00 |
MintSD Cloud up to 3 agents, 3GB | Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management | $15.00 |
MintSD Cloud up to 4 agents, 4GB | Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management | $20.00 |
MintSD Cloud up to 5 agents, 5GB | Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management | $25.00 |
MintSD Cloud up to 10 agents, 10GB | Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management | $50.00 |
MintSD Pro Cloud up to 1 agents, 1GB | Mint Service Desk Lite + SLA, Custom fields, Assets | $9.00 |
MintSD Pro Cloud up to 2 agents, 2GB | Mint Service Desk Lite + SLA, Custom fields, Assets | $18.00 |
MintSD Pro Cloud up to 3 agents, 3GB | Mint Service Desk Lite + SLA, Custom fields, Assets | $27.00 |
MintSD Pro Cloud up to 4 agents, 4GB | Mint Service Desk Lite + SLA, Custom fields, Assets | $36.00 |
Vendor refund policy
Termination requests must be sent via email to support@mintsd.com . All payments are non-refundable unless we cancel your account without cause.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
All subscriptions come with access to our comprehensive support resources, including a knowledge base and email support.
Help center: https://www.mintsd.com/mint-service-desk-cloud/help-center Contact email: support@mintsd.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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