IBM Technology Expert Labs ADVISE workshops for watsonx Orchestrate

Customer care is more than just providing great customer service. It’s a proactive approach to providing information, tools, and services to customers at each point they interact with a brand. Our watsonx Orchestrate workshops address the practical training and knowledge transfer requirements of organizations looking to harness the power of Watson APIs effectively. Clients get hands-on experience with Watson APIs in this 2-day or 4-day Learn session and gain access to the latest Watson standard practices and methodologies from our experts and learn how to unlock maximum potential from their watsonx Orchestrate solution.

Business Challenges may include:

1. Overburdened call centers → results in overwhelmed agents, longer wait times, and reduced customer satisfaction
2. Subpar customer experience → leads to dissatisfaction, potential revenue loss, and negative brand reputation
3. Financial strain → High costs hinder profitability and limit the adoption of advanced customer care technologies necessary for delivering exceptional experiences
4. Workforce challenges → High agent turnover disrupts continuity in customer interactions, increases recruitment and training costs, and reduces operational efficiency
5. New IT staff challenges → inability to up-skill or cross-skill quickly with watsonx solutions

Business Outcomes Desired may include:

1. Personalize interactions and improved customer satisfaction
2. Gain the expertise to design, develop, and deploy applications using Watson APIs efficiently

Deliverables may include: workshop materials; product guide and best practices documentation; documented use cases