Salesloft

What do you like best about the product?

Our organization has been a Salesloft customer for over three years, and unfortunately, the experience has deteriorated with each passing year. While the dialer—when functioning properly—meets our basic needs, recent updates, including the new Chrome extension and redesigned dialer, have significantly degraded usability.

Salesloft’s support team has consistently fallen short, and interactions with their sales team have been even less productive. The most disruptive issue has been the relentless turnover within the company. Over the course of our contract, we've been assigned seven or eight different customer success managers—none of whom remain with the organization. This lack of continuity has created ongoing operational headaches and eroded trust.

The persistent challenges we've faced raise serious concerns about Salesloft’s long-term stability and commitment to its customers.

At this point, we have no plans to renew our contract. Salesloft has made numerous commitments it failed to honor, and it’s evident that their focus lies more in securing revenue than in delivering meaningful value.

Our experience has been defined by broken promises, poor follow-through, and a clear disregard for customer satisfaction.

What do you dislike about the product?

We've been using Salesloft for several years, and unfortunately, the experience has been consistently disappointing.

Dialer reliability remains a major issue. It's plagued by frequent disruptions, which directly impact our team's productivity.

Product support is slow and reactive. When problems arise, resolution often feels like an uphill battle.

Renewal conversations are more performance than partnership—lots of flair, but little substance. It’s clear the focus is on retention, not results.

Many of our interactions with Salesloft personnel have felt disingenuous, with promises made but rarely followed through.

Despite being a tech platform, Salesloft’s innovation has stalled. The product hasn’t meaningfully improved in the last three years.

After renewal, Customer Success Managers disengage, offering little to no strategic guidance or support to help us grow.

Overall, our experience has been marked by unreliable technology, weak support, and a lack of genuine customer care. Salesloft has not demonstrated the consistency or commitment we expect from a long-term partner.

What problems is the product solving and how is that benefiting you?

Outbound calls at best

Their conversation intelligence tool is terrible and their people don't even know their product.

Now I know why they give it away for free.

I truly believe there are many paid reviews because this product has become worse and worse.

What do you like best about the product?

Great onboarding, it was well organised and focused towards our needs without going in features that we don't have the urgency to use. They were clear that we needed to implement clearly and went the extra mile to ensure we could start using the platfrom in record time. Integration was easy because of the good documentation and onboarding manager, they helped step by step.

What do you dislike about the product?

We can't have an overall overview of checking if custom caller ID has been implemented for all users, however, we can still check this manually, takes a bit longer.

What problems is the product solving and how is that benefiting you?

Send email cadences, make calls, activities tracking

What do you like best about the product?

What I like best about Salesloft is how it makes sales engagement simple and organized, it helps me stay on top of outreach, track activity easily, and connect with prospects more effectively. I love the ability to create a bunch of different cadences and the ability to stay on top of all my outreach. I used it every single day and it makes my life so much easier. If there's ever an issue, connecting with support is also quick an easy.

What do you dislike about the product?

There’s not much I don’t like about Salesloft. If anything, a few features could be a bit more streamlined, but overall the platform works really well and supports my workflow.

What problems is the product solving and how is that benefiting you?

Salesloft helps me stay organized with my outreach, track engagement, and keep my follow-ups consistent. It saves me time and ensures nothing slips through the cracks, which makes me more productive and effective.

What do you like best about the product?

From the very first discovery call to the comprehensive onboarding process, our experience with SalesLoft has been nothing short of exceptional. It's rare to find a company that not only delivers a powerful, game-changing product but also provides a human touch that makes you feel truly valued.

The team we worked with was brilliant from the start. Jonathan Pitman didn't just sell us a platform; he took the time to deeply understand our unique challenges and goals. The discovery calls felt less like a sales pitch and more like a collaborative strategy session, where he listened intently and offered thoughtful, tailored solutions. It was clear he wasn't just knowledgeable about the product, but genuinely invested in our success.

In a world of automated interactions and generic support, SalesLoft stands out as a beacon of genuine customer partnership. They have been a delight to work with, and their amazing product, combined with their incredible people, has set a new standard for what we expect from a technology partner. We're not just users; we're fans.

What do you dislike about the product?

So far I have yet to find any downsides to working with Salesloft. Their team is very engaged and invested in our deal success, and getting ahold of support is easy. When I've needed additional resources they are quick to provide.

What problems is the product solving and how is that benefiting you?

SalesLoft is solving the critical challenge of scattered and inconsistent sales execution. It's helping us by providing a centralized platform that focuses our efforts on the most promising accounts, ensuring we're not wasting time on a broad, untargeted approach. By guiding our team to make timely, personalized, and meaningful touches throughout the sales journey, it allows us to build stronger relationships with prospects and move deals forward more effectively. Ultimately, this leads to a more predictable pipeline, stronger deal progression, and an increased close rate.

What do you like best about the product?

It helps organize our CRM into bite size pieces.

What do you dislike about the product?

I wish there was an audio transcript of the calls and an easier way to look at all the audio logs. You have to individually click each audio recording to hear it.

What problems is the product solving and how is that benefiting you?

Email tracking, sales engagement, cadences