Sold by: incident.io
AWS Free Tier
Incident management for modern engineering teams, bringing on-call scheduling, incident response, and status pages into one platform. Trusted by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner.
4.8
Overview
incident.io is an all-in-one incident management platform built for modern engineering teams. It brings on-call scheduling, incident response, communications, and follow-up work into a single system of record, helping teams run incidents clearly, consistently, and with less manual coordination.
With incident.io, teams can:
- Declare and coordinate incidents quickly with clear severity, ownership, and context from the start
- Assign roles and run response with less chaos, so responders know who is leading, investigating, and escalating
- Keep stakeholders aligned with structured updates and status pages connected directly to incident activity
- Automatically capture a real-time incident timeline as decisions and actions happen
- Track follow-ups and learn from incidents over time with reporting and trends
incident.io integrates with the tools engineering teams already rely on, including Slack, Microsoft Teams, Jira, PagerDuty, Datadog, and cloud infrastructure providers. It is designed to support both fast-moving incidents and large-scale outages, while scaling across teams and organizations.
Whether you're responding to day-to-day incidents or managing critical outages, incident.io provides a consistent system of record for incident response - from alert to resolution and beyond.
Highlights
- Centralize incident response, on-call, communications, and follow-up work in one platform so incidents run consistently every time.
- Coordinate responders in Slack or Microsoft Teams with clear roles, ownership, and structured updates that keep stakeholders aligned.
- Integrate with the tools you already run on AWS like Jira, Linear and Datadog, while keeping a complete audit-ready incident timeline.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
We provide multiple resources for customers to get help and support with our product. Users can browse our help centre (help.incident.io), join our community (incident.io/community), or get in touch via email (support@incident.io ).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Declaration and Severity Management
Ability to declare and coordinate incidents with clear severity levels, ownership assignment, and contextual information from initiation.
Role-Based Response Coordination
Support for assigning specific roles to responders with defined responsibilities for leading, investigating, and escalating during incident response.
Real-Time Incident Timeline Capture
Automatic capture and maintenance of incident timelines documenting decisions and actions as they occur, with audit-ready records.
Multi-Platform Integration
Integration with third-party tools including Slack, Microsoft Teams, Jira, Linear, PagerDuty, Datadog, and cloud infrastructure providers.
On-Call Scheduling and Status Page Management
Built-in on-call scheduling capabilities with connected status pages that provide structured updates to stakeholders based on incident activity.
Incident Management
Unified platform for automating and managing incident response processes with integrated workflows
On-Call Alerting
Automated on-call escalation and alert routing capabilities for incident response
Service Level Objective Tracking
SLO and error budget tracking functionality for monitoring service reliability metrics
SRE Workflow Automation
Site Reliability Engineering workflows integrated within a single platform for continuous improvement
Incident Learning and Analysis
Continuous learning from past incidents to refine service expectations and improve response processes
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Standard contract
No
No
Customer reviews
Financial Services
incident.io: Flexible Catalog, AI Investigations, and an Intuitive Slack-First Experience
Reviewed on Jul 10, 2026
Review provided by G2
What do you like best about the product?
There are a lot of things I like about incident.io.
The Catalog is one of the standout features. It's incredibly flexible and makes it easy to connect incidents to the people, services, teams, and other metadata that matter to your organisation. Once it's configured, it becomes a really powerful source of context during incidents and post incident reviews.
Their AI-powered investigations feature is also a game changer. It helps surface relevant information quickly, reduces the manual effort involved in triaging incidents, and supports faster, more informed decision-making during high-pressure situations.
The user experience is also excellent. The interface is intuitive, the workflows feel cohesive, and everything fits together naturally. The Slack integration is especially well done. People can start running incidents with very little training, which has made adoption across engineering straightforward.
Finally, the support team has been exceptional. They're responsive, knowledgeable, and genuinely care about helping their customers succeed. Every interaction has felt collaborative rather than transactional, which is something I really value.
The Catalog is one of the standout features. It's incredibly flexible and makes it easy to connect incidents to the people, services, teams, and other metadata that matter to your organisation. Once it's configured, it becomes a really powerful source of context during incidents and post incident reviews.
Their AI-powered investigations feature is also a game changer. It helps surface relevant information quickly, reduces the manual effort involved in triaging incidents, and supports faster, more informed decision-making during high-pressure situations.
The user experience is also excellent. The interface is intuitive, the workflows feel cohesive, and everything fits together naturally. The Slack integration is especially well done. People can start running incidents with very little training, which has made adoption across engineering straightforward.
Finally, the support team has been exceptional. They're responsive, knowledgeable, and genuinely care about helping their customers succeed. Every interaction has felt collaborative rather than transactional, which is something I really value.
What do you dislike about the product?
There isn't much I dislike about the product. If I had to pick something, it would be that some of the more advanced configuration and workflow features can take a bit of time to fully understand. That's partly because the platform is quite powerful, but it does mean there's a learning curve for administrators.
I'd also love to see continued investment in reporting and analytics. The current capabilities are good, but there is room for deeper insights into incident trends and operational health.
I'd also love to see continued investment in reporting and analytics. The current capabilities are good, but there is room for deeper insights into incident trends and operational health.
What problems is the product solving and how is that benefiting you?
incident.io gives us a consistent, low friction way to manage incidents from start to finish. It standardises how incidents are declared, coordinated, communicated, and reviewed, while integrating with the tools our engineers already use.
The Slack integration makes adoption easy, and the Catalog provides valuable context by linking incidents to the right services, teams, and ownership information. As a result, we spend less time managing the incident process and more time resolving customer issues.
The Slack integration makes adoption easy, and the Catalog provides valuable context by linking incidents to the right services, teams, and ownership information. As a result, we spend less time managing the incident process and more time resolving customer issues.
Sports
incident.io’s Deep Customization Lets Us Tailor Workflows to Our Needs
Reviewed on Jul 10, 2026
Review provided by G2
What do you like best about the product?
We really like the ability to customize our catalog, settings and workflows to completely meet our organization's needs. While other similar products tend to focus on simple, out of the box solutions, incident.io really allows users more control to curate the set-up to meet their needs
What do you dislike about the product?
The customer support is great, but feature requests—especially for things we already had with our previous provider (OpsGenie)—move quite slowly, since they seem more focused on ramping up their AI features
What problems is the product solving and how is that benefiting you?
incident.io is very focused on how to make incidents more meaningful to the business through visibility and insights. This has been really impactful for both technical and non-technical users to consolidate onto one platform
Anonymous
Seamless Slack Integration and AI-Powered Incident Management
Reviewed on Jul 10, 2026
Review provided by G2
What do you like best about the product?
I like the simplicity of incident.io as it makes the platform easy to understand and use, which helps with adoption across teams. I appreciate how it is powered by Slack because we are primarily a Slack workspace, making it easy to declare incidents, coordinate responders, and communicate updates. The AI capabilities, particularly with the feature Scribe, are also a standout for me. These features are especially helpful in reducing the manual effort involved in documenting and summarizing incidents, saving time and ensuring we don't miss any details. I also find the post-incident flow very effective for debriefs and post-mortems.
What do you dislike about the product?
During the Debrief, Scribe joining the channel manually instead of automatically could be improved. We want the same experience as when an incident is declared and Scribe automatically joins. It takes extra steps to get Scribe in the debrief calls, and we would like the same seamless experience if possible.
What problems is the product solving and how is that benefiting you?
Incident.io solves our on-call gap coverages and centralizes incident management. It simplifies team adoption, integrates with Slack for easy incident coordination, and AI reduces documentation efforts, ensuring nothing is missed.
Alex B.
Seamless Incident Management with Stellar Integrations
Reviewed on Jul 10, 2026
Review provided by G2
What do you like best about the product?
I find incident.io really valuable for streamlining our processes using a single tool. I like that it has app functionality for easier viewing and portability. The awesome integrations with Microsoft Teams and other tools like Jira and Confluence help streamline our operations. What I like most is their UX, which makes the app easy to view and simplifies processes. The initial setup experience was seamless, and the team was super helpful with our tight timelines.
What do you dislike about the product?
There are some key integrations with Microsoft Teams to make it on par with Slack; however, the team is actively progressing through this and always provides timely updates.
What problems is the product solving and how is that benefiting you?
I use incident.io for incident management and alerting. It streamlines our processes using a single tool, offers app functionality for easier viewing and portability, and integrates well with Microsoft Teams.
Octavio D.
Highly Flexible Incident Management with Smart Defaults
Reviewed on Jul 09, 2026
Review provided by G2
What do you like best about the product?
incident.io is a highly flexible incident management platform, with strong out-of-the-box functionality and lots of sensible default behaviors.
What do you dislike about the product?
The incident.io Terraform provider needs broader coverage of what can be configured, so we don’t have to rely as much on manual setup and configuration.
What problems is the product solving and how is that benefiting you?
incident.io has tremendously helped us streamline our incident management process by automating many operations that used to be manual and that previously depended on the operator’s knowledge of SOPs. It has also made it easier for engineering teams to take ownership of the post-incident retrospective exercise, and it helps us generate standard incident metrics.