incident.io

What do you like best about the product?

incident.io is a game-changer for incident response. Its seamless ChatOps integration makes managing incidents fast, collaborative, and intuitive—right from Slack. The platform is packed with powerful features like automated timelines, role assignments, and customizable workflows, giving teams the flexibility to handle any kind of issue efficiently. It’s clear that incident.io was built with real-world operations in mind. Highly recommend it for any team serious about improving their incident management.

What do you dislike about the product?

With so many features available, it can sometimes be a bit tricky to find the exact option you’re looking for in the interface.

What problems is the product solving and how is that benefiting you?

incident.io streamlines the entire incident response process, making it smooth, consistent, and easy to manage—especially during high-pressure situations. It eliminates the chaos of coordinating across tools by centralizing everything in Slack, from declaring incidents to assigning roles and tracking actions. The automated reporting and timelines save tons of time and ensure post-incident reviews are thorough and accurate. Overall, it helps our team stay focused, aligned, and faster in resolving issues.

What do you like best about the product?

The onboarding experience was outstanding — we have a small engineering team (~15 people) and the integration with our existing tools (Linear, Google, New Relic, Notion) was seamless and fast less than 20 days to rollout. The user experience is polished and intuitive, which made internal adoption frictionless.

I also led the rollout for a larger organization (200+ people), and we were able to fully implement incident.io across multiple teams in just 45 days. The structured workflows and Slack-native approach made it easy to scale incident response without overwhelming the teams.

What do you dislike about the product?

The Scribe feature doesn't support languages other than English yet — this is something I was really looking forward to using, and it's currently a blocker for broader adoption in non-English-speaking teams.

Additionally, the volume of messages posted by the Slack app can sometimes clutter the channel, making it harder for observers to follow the core of the incident. It would also be helpful if threads created by workflows could be automatically pinned — this feels like a small UX improvement that could have a big impact on visibility.

What problems is the product solving and how is that benefiting you?

incident.io helped us scale our incident response process with minimal overhead. Before adopting it, incident coordination was inconsistent, manual, and hard to follow — especially for stakeholders outside engineering.

Now, incidents are handled in a structured, predictable way. Roles and responsibilities are clear, follow-ups are easier to track, and communication is significantly improved. Teams like Product, CX, and Finance can now easily understand what’s happening during an incident without needing to ask around or dig through Slack.

The biggest benefits have been faster response, better collaboration across functions, and more confidence in our ability to manage critical situations as we scale.

What do you like best about the product?

Customization, integration with Teams, ease-of-use

What do you dislike about the product?

Teams integration has less features than Slack one.

What problems is the product solving and how is that benefiting you?

Having a structured and scalable incident response process.

What do you like best about the product?

Incident.io is easy to use and very intuitive. The command tool to handle incidents through Slack is great. Also, having alerts such as phone calls, SMS, and emails, along with a management tool for incidents and post-incident reports in a single app, is extremely useful.

What do you dislike about the product?

Assigning an incident leader requires extensive configuration; it should be simpler to assign the on-call person.

What problems is the product solving and how is that benefiting you?

We had separate tools for receiving alerts and manage incidents, that's the problem incident.io is solving primarily for us, now by using it, we can have all in a single app.

What do you like best about the product?

Slack integration and guided process is so great and customizable, so easy to onborad new responders.

What do you dislike about the product?

Some good features requireement the top tier plan

What problems is the product solving and how is that benefiting you?

Guided workflow during incident management and post-incident really helps onbording anyone in this really rapidly, very customizable. Helps focus on solving incidents without forgeting/missing important side-tasks or information gathering.