Sold by: incident.io
AWS Free Tier
Incident management for modern engineering teams, bringing on-call scheduling, incident response, and status pages into one platform. Trusted by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner.
4.8
Overview
incident.io is an all-in-one incident management platform built for modern engineering teams. It brings on-call scheduling, incident response, communications, and follow-up work into a single system of record, helping teams run incidents clearly, consistently, and with less manual coordination.
With incident.io, teams can:
- Declare and coordinate incidents quickly with clear severity, ownership, and context from the start
- Assign roles and run response with less chaos, so responders know who is leading, investigating, and escalating
- Keep stakeholders aligned with structured updates and status pages connected directly to incident activity
- Automatically capture a real-time incident timeline as decisions and actions happen
- Track follow-ups and learn from incidents over time with reporting and trends
incident.io integrates with the tools engineering teams already rely on, including Slack, Microsoft Teams, Jira, PagerDuty, Datadog, and cloud infrastructure providers. It is designed to support both fast-moving incidents and large-scale outages, while scaling across teams and organizations.
Whether you're responding to day-to-day incidents or managing critical outages, incident.io provides a consistent system of record for incident response - from alert to resolution and beyond.
Highlights
- Centralize incident response, on-call, communications, and follow-up work in one platform so incidents run consistently every time.
- Coordinate responders in Slack or Microsoft Teams with clear roles, ownership, and structured updates that keep stakeholders aligned.
- Integrate with the tools you already run on AWS like Jira, Linear and Datadog, while keeping a complete audit-ready incident timeline.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
We provide multiple resources for customers to get help and support with our product. Users can browse our help centre (help.incident.io), join our community (incident.io/community), or get in touch via email (support@incident.io ).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Declaration and Severity Management
Ability to declare and coordinate incidents with clear severity levels, ownership assignment, and contextual information from initiation.
Role-Based Response Coordination
Support for assigning specific roles to responders with defined responsibilities for leading, investigating, and escalating during incident response.
Real-Time Incident Timeline Capture
Automatic capture and maintenance of incident timelines documenting decisions and actions as they occur, with audit-ready records.
Multi-Platform Integration
Integration with third-party tools including Slack, Microsoft Teams, Jira, Linear, PagerDuty, Datadog, and cloud infrastructure providers.
On-Call Scheduling and Status Page Management
Built-in on-call scheduling capabilities with connected status pages that provide structured updates to stakeholders based on incident activity.
Incident Management
Unified platform for automating and managing incident response processes with integrated workflows
On-Call Alerting
Automated on-call escalation and alert routing capabilities for incident response
Service Level Objective Tracking
SLO and error budget tracking functionality for monitoring service reliability metrics
SRE Workflow Automation
Site Reliability Engineering workflows integrated within a single platform for continuous improvement
Incident Learning and Analysis
Continuous learning from past incidents to refine service expectations and improve response processes
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Standard contract
No
No
Customer reviews
Banking
incident.io: Our right hand for incident management
Reviewed on Jul 20, 2026
Review provided by G2
What do you like best about the product?
What I like most about incident.io is how much easier it makes handling incidents, especially when things are already stressful. Having updates, actions, and communication organized in one place saves a lot of back-and-forth and helps everyone stay on the same page. The Slack integration also makes it feel like part of our normal workflow rather than another tool we have to manage.
What do you dislike about the product?
The main downside is that some of the setup and customization can feel a bit overwhelming at first. There are a lot of options, which is useful, but it can take time to configure everything properly and learn where certain features are. Some notifications can also feel a little noisy until you fine-tune them.
What problems is the product solving and how is that benefiting you?
incident.io helps us manage incidents in a much more structured way. Instead of updates being scattered across Slack messages, documents, and different tools, everything is kept in one place. This makes it easier to assign actions, keep stakeholders informed, and track what happened afterward. The main benefit is that we respond faster, spend less time coordinating, and have a clearer process for learning from each incident.
Jason F.
Boosted Incident Response with Better Slack Swarming and Clearer Bridge Comms
Reviewed on Jul 20, 2026
Review provided by G2
What do you like best about the product?
Obviously using Slack and it's integrations with that has meant we are able to swarm incidents much more effectively. We have made a conscious choice to not use the responder element of INC IO, but I do think in the sales process if that functionality was expanded on then the ROI on INC IO would have not just been focused on effectiveness of INC MGMT (MTTR) but also on tool consolidation.
The use of scribe in our bridges has materially increased stakeholders understanding of how incs are progressing, and has also allowed the INC commander to be able to generate comms from the bridge, with only needing to skim read before publication. I like using the browser version and ask the AI tool for a summarization/questions that I used to direct to the INC commandaer role, freeing them up to be more effective.
I am excited for the SRE function to be launched.
The use of scribe in our bridges has materially increased stakeholders understanding of how incs are progressing, and has also allowed the INC commander to be able to generate comms from the bridge, with only needing to skim read before publication. I like using the browser version and ask the AI tool for a summarization/questions that I used to direct to the INC commandaer role, freeing them up to be more effective.
I am excited for the SRE function to be launched.
What do you dislike about the product?
It feels like you started with INC and then bolted on other elements afterward (retro, status page, responder, SRE). A clearer articulation of your roadmap would give customers a better lens into where you’re headed, and how that direction could align with simplifying things internally.
What problems is the product solving and how is that benefiting you?
The INC process was poor and ineffective. Even though the tool is only one part of our overall maturity, it has still enabled us to drive meaningful, material improvements.
Financial Services
AI-Powered Features That Make Work Easier
Reviewed on Jul 20, 2026
Review provided by G2
What do you like best about the product?
I like AI-enabled features and a lot of small well-thought things that makes life much easier.
What do you dislike about the product?
I left feedback on things that could've been more customizable, like custom insights, payroll.
What problems is the product solving and how is that benefiting you?
it enables us with more automation we previously had starting from Scribe and timeline reconstruction to chatting with @incident to get interesting insights or help to troubleshoot issues
Computer & Network Security
Flexible, Slack-Centric Platform for Modern Workflows
Reviewed on Jul 19, 2026
Review provided by G2
What do you like best about the product?
I like that it's built around slack and very flexible for modern workflows and processes.
What do you dislike about the product?
The platform can be a little complex in the beginning and there is a learning curve, but it's more of a testament to how many feature sets there are available so it's a positive thing imo!
What problems is the product solving and how is that benefiting you?
On call rotations and escalations in our company
Information Technology and Services
Deep Customization Made Easy to Navigate
Reviewed on Jul 17, 2026
Review provided by G2
What do you like best about the product?
I really appreciate the depth of customization available, and the fact that most of it can be managed through Infrastructure as Code.
The incident experience on Slack is also top-tier.
The incident experience on Slack is also top-tier.
What do you dislike about the product?
Setup can feel overwhelming at first, mainly because there are so many settings and customization options available.
What problems is the product solving and how is that benefiting you?
incident.io automates a fair chunk of our incident response workflow. It takes care of some of the usually tedious parts, like managing rotas, merging multiple alerts into a single incident, and generating reports so we can track our incident rate and how effective our responses are.