Sold by: incident.io
AWS Free Tier
Incident management for modern engineering teams, bringing on-call scheduling, incident response, and status pages into one platform. Trusted by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner.
4.8
Overview
incident.io is an all-in-one incident management platform built for modern engineering teams. It brings on-call scheduling, incident response, communications, and follow-up work into a single system of record, helping teams run incidents clearly, consistently, and with less manual coordination.
With incident.io, teams can:
- Declare and coordinate incidents quickly with clear severity, ownership, and context from the start
- Assign roles and run response with less chaos, so responders know who is leading, investigating, and escalating
- Keep stakeholders aligned with structured updates and status pages connected directly to incident activity
- Automatically capture a real-time incident timeline as decisions and actions happen
- Track follow-ups and learn from incidents over time with reporting and trends
incident.io integrates with the tools engineering teams already rely on, including Slack, Microsoft Teams, Jira, PagerDuty, Datadog, and cloud infrastructure providers. It is designed to support both fast-moving incidents and large-scale outages, while scaling across teams and organizations.
Whether you're responding to day-to-day incidents or managing critical outages, incident.io provides a consistent system of record for incident response - from alert to resolution and beyond.
Highlights
- Centralize incident response, on-call, communications, and follow-up work in one platform so incidents run consistently every time.
- Coordinate responders in Slack or Microsoft Teams with clear roles, ownership, and structured updates that keep stakeholders aligned.
- Integrate with the tools you already run on AWS like Jira, Linear and Datadog, while keeping a complete audit-ready incident timeline.
Details
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Delivery method
Deployed on AWS
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Buyer guide
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
We provide multiple resources for customers to get help and support with our product. Users can browse our help centre (help.incident.io), join our community (incident.io/community), or get in touch via email (support@incident.io ).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Declaration and Severity Management
Ability to declare and coordinate incidents with clear severity levels, ownership assignment, and contextual information from initiation.
Role-Based Response Coordination
Support for assigning specific roles to responders with defined responsibilities for leading, investigating, and escalating during incident response.
Real-Time Incident Timeline Capture
Automatic capture and maintenance of incident timelines documenting decisions and actions as they occur, with audit-ready records.
Multi-Platform Integration
Integration with third-party tools including Slack, Microsoft Teams, Jira, Linear, PagerDuty, Datadog, and cloud infrastructure providers.
On-Call Scheduling and Status Page Management
Built-in on-call scheduling capabilities with connected status pages that provide structured updates to stakeholders based on incident activity.
Incident Management
Unified platform for automating and managing incident response processes with integrated workflows
On-Call Alerting
Automated on-call escalation and alert routing capabilities for incident response
Service Level Objective Tracking
SLO and error budget tracking functionality for monitoring service reliability metrics
SRE Workflow Automation
Site Reliability Engineering workflows integrated within a single platform for continuous improvement
Incident Learning and Analysis
Continuous learning from past incidents to refine service expectations and improve response processes
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Standard contract
No
No
Customer reviews
Andrew K.
The Ultimate Incident Management Solution
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
I think incident.io is the best product in the incident management space, which is a big deal for us. It makes on call easy(that's the commodity piece), but truly great incident management is an unlock, creating leverage and accountability within our teams. It effectively helps with speedy mitigation or remediation of incidents and ensures adherence to our postmortem process for continuous improvement. The platform also provides helpful statistics and insights into our analytics around incidents. I find the AI that joins incident calls extremely beneficial for keeping updates current. Additionally, it simplifies mentioning incidents through its state machine and normal workflow, and the integration into tools like Slack, Linear, and Notion is something we utilize heavily.
What do you dislike about the product?
The analytics features are new. I wish they were more mature, and there are more ways to slice and dice our data. I've given some of this feedback and have seen quick action when I've given feedback. So just looking for more product development in that area.
What problems is the product solving and how is that benefiting you?
I use incident.io for on-call scheduling management, alert routing, and incident management. It enhances accountability, speeds up incident remediation, and ensures our postmortem process for continuous learning. The AI improves call updates, and we gain insights from analytics, though I wish they were more mature.
reviewer2845779
Modern incident management has improved coordination and reduced downtime for business services
Reviewed on Jul 24, 2026
Review provided by PeerSpot
What is our primary use case?
The main use case I have for incident.io in my organization is to manage incidents related to business applications.
A specific example of how I have used the platform to manage a recent incident is that incidents are created, which allows the relevant teams to be notified and helps maintain a clear line of communication between the areas involved.
In my day-to-day work, incident.io is used to track activities during the service interruption.
What is most valuable?
I consider the best features that incident.io offers to be the way to manage the incident, the messages that can be sent, and the tracking.
Regarding incident management and tracking, these features have made my work easier by keeping a historical record of incidents for post-mortem analysis and to help with continuous improvement.
Incident.io has positively impacted my organization by providing greater visibility of the incident status in real-time, better coordination between technical teams, operations, and the business area, and a reduction in response and resolution time.
What needs improvement?
I think the aspects that could be improved in incident.io are that the implementation could be a bit more user-friendly.
Besides the implementation and support, I do not consider any other improvement necessary for incident.io.
For how long have I used the solution?
I have been using incident.io for around six months.
What do I think about the stability of the solution?
I consider incident.io to be stable.
What do I think about the scalability of the solution?
I would rate the scalability of incident.io as good, as I have not had any challenges as the number of incidents or users has grown. Since being an enterprise version, there is an established number of licenses.
How are customer service and support?
The customer support of incident.io has shown willingness to help with configurations and provide best practices.
Which solution did I use previously and why did I switch?
Before incident.io, I was not using any other solution; incidents were managed manually in an Excel sheet.
What was our ROI?
I have seen a return on investment with incident.io, where the most important benefit has been the decrease in service downtime, the improvement in team productivity, and the ability to analyze past incidents to look for patterns.
What's my experience with pricing, setup cost, and licensing?
My experience with the price, implementation cost, and licensing of incident.io is that the price is fine, it is not expensive, it is per user, and the enterprise level has a customized price.
Which other solutions did I evaluate?
Before choosing incident.io, I did not evaluate any other options.
What other advice do I have?
My advice to other people who are considering using incident.io is that it is a modern and effective solution for organizations, and its integration with collaboration tools and ease of implementation help improve coordination during critical events. I would rate this review a 9 out of 10.
Food & Beverages
All-in-One Incident Management with Seamless Slack Integration and Top-Notch Support
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
As an SRE, incident.io has all they key features needed to manage an incident (tooling, collaboration, post-mortems, followups etc). The UI is rich and the integration across their web-slack-app product set is seamless.
The support they provide is top-notch.
The support they provide is top-notch.
What do you dislike about the product?
Nothing really. We've had nothing but an amazing experience with them ever since we started using them
What problems is the product solving and how is that benefiting you?
When we have an incident we need a quick way to declare it, get the right people involved and resolve it ASAP. We struggled with all these in random strange ways, until incident.io came along
Computer Software
Super Customizable Incident Management With Great Support
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
Super customizable, including automations. The team is constantly innovating and shipping useful new features. Great customer support. It's just a great platform for dealing with incidents - organization, record-keeping, policy enforcement, etc.
What do you dislike about the product?
There's certainly a learning curve, given how configurable it is. And it's easy to go overboard on the automations and things, making incident channels feel a bit chaotic. But those are both tame-able with some learning.
What problems is the product solving and how is that benefiting you?
Keeping incident response organized, keeping postmortems organized and easily tied to the incidents that they're for. Super configurable on-call rotation options that let's us create "training" schedules for new joiners.
Computer Software
Fast, Intuitive Incident Management with Excellent Onboarding and Solid ROI
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
Very clean and intuitive interface. Easy to develop on call schedules. Conversion from on call incident into post mortem is very clean. Chat logs in the incident response page from the call in real time is super helpful. Similarly slack management helps a lot. The application is fast and no real issues. Pricing is solid in comparison to pagerduty, good ROI. Onboarding support was very high, they helped us convert everything over and even created additional materials to help onboard folks. The AI/intelligence features for the post mortem are very useful, haven't really used the AI SRE side as much. Integration with our observability stack and ticketing was very clean.
What do you dislike about the product?
No complaints. Generally everything works well.
What problems is the product solving and how is that benefiting you?
On call, incident management, and post mortems. The post mortem tool was way more helpful than I originally anticipated.