Sold by: incident.io
AWS Free Tier
Incident management for modern engineering teams, bringing on-call scheduling, incident response, and status pages into one platform. Trusted by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner.
4.8
Overview
incident.io is an all-in-one incident management platform built for modern engineering teams. It brings on-call scheduling, incident response, communications, and follow-up work into a single system of record, helping teams run incidents clearly, consistently, and with less manual coordination.
With incident.io, teams can:
- Declare and coordinate incidents quickly with clear severity, ownership, and context from the start
- Assign roles and run response with less chaos, so responders know who is leading, investigating, and escalating
- Keep stakeholders aligned with structured updates and status pages connected directly to incident activity
- Automatically capture a real-time incident timeline as decisions and actions happen
- Track follow-ups and learn from incidents over time with reporting and trends
incident.io integrates with the tools engineering teams already rely on, including Slack, Microsoft Teams, Jira, PagerDuty, Datadog, and cloud infrastructure providers. It is designed to support both fast-moving incidents and large-scale outages, while scaling across teams and organizations.
Whether you're responding to day-to-day incidents or managing critical outages, incident.io provides a consistent system of record for incident response - from alert to resolution and beyond.
Highlights
- Centralize incident response, on-call, communications, and follow-up work in one platform so incidents run consistently every time.
- Coordinate responders in Slack or Microsoft Teams with clear roles, ownership, and structured updates that keep stakeholders aligned.
- Integrate with the tools you already run on AWS like Jira, Linear and Datadog, while keeping a complete audit-ready incident timeline.
Details
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Delivery method
Deployed on AWS
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
We provide multiple resources for customers to get help and support with our product. Users can browse our help centre (help.incident.io), join our community (incident.io/community), or get in touch via email (support@incident.io ).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Declaration and Severity Management
Ability to declare and coordinate incidents with clear severity levels, ownership assignment, and contextual information from initiation.
Role-Based Response Coordination
Support for assigning specific roles to responders with defined responsibilities for leading, investigating, and escalating during incident response.
Real-Time Incident Timeline Capture
Automatic capture and maintenance of incident timelines documenting decisions and actions as they occur, with audit-ready records.
Multi-Platform Integration
Integration with third-party tools including Slack, Microsoft Teams, Jira, Linear, PagerDuty, Datadog, and cloud infrastructure providers.
On-Call Scheduling and Status Page Management
Built-in on-call scheduling capabilities with connected status pages that provide structured updates to stakeholders based on incident activity.
Incident Management
Unified platform for automating and managing incident response processes with integrated workflows
On-Call Alerting
Automated on-call escalation and alert routing capabilities for incident response
Service Level Objective Tracking
SLO and error budget tracking functionality for monitoring service reliability metrics
SRE Workflow Automation
Site Reliability Engineering workflows integrated within a single platform for continuous improvement
Incident Learning and Analysis
Continuous learning from past incidents to refine service expectations and improve response processes
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Standard contract
No
No
Customer reviews
Gavin W.
Massive Time Savings with AI Scribe and Deep Slack Integration
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
The configurability and AI "Scribe" bot that helps document an incident as its happening have been massive time savers for our team, especially in stressful time-sensitive situations. The deep integration with Slack is also useful for our organization as its fast to alert engineers, as well as the wider business to any incident, and its current status.
There have been no performance issues, and the UI is easy to use and understand.
We received a very hands-on onboarding experience, with our representative from incident running multiple simulations for us and tailoring our demos to our specific use case. We found a pricing tier that worked for us, and may consider expanding it wider in our organization in the future.
There have been no performance issues, and the UI is easy to use and understand.
We received a very hands-on onboarding experience, with our representative from incident running multiple simulations for us and tailoring our demos to our specific use case. We found a pricing tier that worked for us, and may consider expanding it wider in our organization in the future.
What do you dislike about the product?
The range of options for configuring the account and setting up routing rules can feel overwhelming at first. A few settings are also difficult to fine-tune for our use case until we’ve worked through a couple of real incidents and seen how everything behaves in practice.
What problems is the product solving and how is that benefiting you?
Replacing multiple tools (PagerDuty/Datadog Incident management) with one tool for both on-call, incident response, status pages, and post-mortems.
Having the single place to go has been great at improving our incident response time, and keeping good records so we continue improving our processes.
Having the single place to go has been great at improving our incident response time, and keeping good records so we continue improving our processes.
Guilherme D.
Solid Incident Management, Great Team Support
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
I like incident.io for solving our incident management flows effectively. The team is amazing and easy to deal with. I appreciate the good pricing and how the product solves our issues while evolving with the world. The solution is pretty solid, and the initial setup was super easy and self-serviced.
What do you dislike about the product?
It's being working well so far, I have no concerns
What problems is the product solving and how is that benefiting you?
I use incident.io for managing incidents, monitoring, postmortem, and escalation for teams. It solves our incident management flows.
Anonymous
Defacto Incident Platform for Small-Medium Teams
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
I find that incident.io is incredibly helpful for organizing our incident management and review processes. The Slack integration is the best feature, allowing us to keep discussions centralized, which is essential for effective incident response. The incident review dashboard helps us easily review historical incidents, enhancing our knowledge organization. Additionally, the IIO AI SRE tool is very useful as it integrates well with our knowledge base. Setting up incident.io was very easy, making it straightforward for our team to adopt. Overall, it's our defacto incident platform for small-medium teams.
What do you dislike about the product?
We find it problematic to manage communication with vendors or Slack channels that aren't default managed by Incident.io. Our platform is built on many cloud vendors, and we have individual Slack channels with each for incident communication. We would benefit if Incident.io could integrate these channels for better incident management with vendors.
What problems is the product solving and how is that benefiting you?
I use incident.io for incident management, tracking, and collaboration. It organizes our process with a channel per incident, maintains discussions in one place, integrates well with Slack, and makes reviewing historical incidents easy.
Kegan M.
Streamlined Incident Management with Robust Automation
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
We like the user interface. The options for customizing different things can be quite detailed, which is really nice. I appreciate the amount of time it saves for old manual processes and the integrations into a lot of our tools. The automations make it really easy for the team to get through incidents, automatically assigning them to the correct teams, nudging people, and using different flows. It's all in one channel, making it very clear who is in charge of what. The summary features help us a lot by automating the process at the end, which used to take a long time manually. It's very straightforward and easy to set up.
What do you dislike about the product?
We've had slight issues with the out of office hours scheduling and swapping of shifts. Nothing major, but I did see that there was some new information about that released, so maybe they've updated that already.
What problems is the product solving and how is that benefiting you?
We use incident.io automations to make incident management easy, assigning tasks clearly without confusion. The summary feature saves time by automating the process we used to do manually, all in one place, integrating with Slack and other tools.
Mihai R.
Modern, configurable, Ai-Native Incident Management tool
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
Modern tool that’s highly automated and AI-enabled. It handles incident work well, and there are plenty of configuration options to tailor it to what you need.
What do you dislike about the product?
It can become too noisy, and it can also end up being misconfigured.
What problems is the product solving and how is that benefiting you?
Company level incidents, and remediation of problems via post mortems