Sold by: PagerDuty Japan
Deployed on AWS
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
4.3
Overview
High customer expectations and increasingly distributed systems mean disruptions to digital service can have catastrophic effects on sales, brand loyalty, and operating costs. The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Teams can automate and accelerate issue resolutions with minimal human interruption-and improve system resilience and team capacity while reducing the strain of operational complexity and the unexpected.
With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its machine learning-powered AIOps functionality can reduce alert noise by up to 98% and drive down MTTR with critical context for faster triage and effective automation.
PagerDuty integrates with various AWS services, including AWS CloudWatch, Amazon GuardDuty, AWS CloudTrail, AWS Personal Health Dashboard, Amazon EventBridge, AWS Security Hub, Amazon DevOps Guru, AWS Control Tower, AWS Outposts, and AWS S3 Storage Lens.
AIOps PagerDuty AIOps helps teams reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Noise reduction baked in with an ML model that learns and adapts based on user behavior means teams see fewer incidents overall. And automating toil from manual event processing results in greater efficiency, saving teams valuable time for innovating.
Process Automation PagerDuty Runbook Automation is a managed cloud service that enables DevOps teams and SREs to create and delegate operational tasks in automated runbooks to other stakeholders such as developers, NOC personnel, and incident responders. Runbook Automation provides automated workflows and task automation focused on IT and developer process automation. Examples include service provisioning, CI/CD, configuration management, incident diagnosis and remediation, and more. With PagerDuty Runbook Automation, you can resolve requests in minutes, rather than days, optimize security and compliance, and give your engineers more time to spend on innovation rather than firefighting.
Incident Response PagerDuty helps you save time and money by bringing together the right teams with the right information to resolve incidents faster. Replace manual processes with automation to streamline incident response, freeing up time and resources for more innovation. Orchestrate end-to-end incident response with a service ownership model that only brings in the teams you need. Over 21K organizations trust PagerDuty to help them adopt DevOps best practices and build more resilient operational practices to minimize costly downtime and protect the customer experience.
Custom Private Offer All PagerDuty platforms are available through a custom private offer. Please use the contact form at <www.pagerduty.co.jp/contact-us/ > for help to create a custom offer tailored to your needs.
Highlights
- Incident Response - Manage incidents end-to-end
- Process Automation - Automate and delegate business and IT processes
- AIOps - Maximize IT capacity with fewer incidents and faster resolution
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
PagerDuty Subscription | PagerDuty Operations Cloud on AWS | $50,000.00 |
Dimension | Cost/unit |
|---|---|
Additional events over contracted value | $0.0805 |
Dimensions summary
This listing uses a contract model with two pricing dimensions that work together. You buy the PagerDuty Subscription, which sets your contracted level of use for the Operations Cloud platform. Pricing scales with the number of users you add to your account, since each person who receives notifications or joins a schedule counts toward billing. The second dimension, additional events over contracted value, applies only when your event volume exceeds what your contract covers. You pay for that overage on top of your base subscription, so usage above the committed amount is billed separately.
Top-of-mind questions for buyers
A user is anyone added to your account who receives notifications or joins an on-call schedule. Each such person counts toward billing. Read-only stakeholder users are counted separately and added in packages, so they are billed apart from standard responder users.
An event is a valid signal sent to PagerDuty through email or API that returns a successful response. Your subscription covers a contracted event volume. Once your usage passes that committed amount, each extra event bills under the additional events dimension, on top of your base subscription.
The PagerDuty Subscription is the base charge and scales with the number of users you add. The additional events dimension applies only when event volume exceeds your contracted level. For most accounts, user count drives the bill; event overage adds cost only during high-volume periods.
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Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly - with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
PagerDutys MCP integration connects AI agents and LLMs directly to PagerDuty, enabling developers to automate incident response, access real-time operational data, and accelerate resolution within their preferred tools.
Managing IT operations today comes with numerous challenges, such as complex workflows, manual troubleshooting, and difficulty in identifying the right expertise to resolve critical issues quickly. These inefficiencies often lead to increased downtime, slower incident resolution, and overwhelmed IT teams. with ICS PagerDuty IT Ops Services, we combine PagerDuty’s powerful IT Ops capabilities with ICS Compute Professional Services and Managed Services to effectively address and solve these challenges.
Ongoing AWS cloud operations and security management — AWS Systems Manager patch and compliance automation, Amazon GuardDuty threat detection, AWS Security Hub posture management, and Amazon CloudWatch observability delivered as a managed service.
Customer reviews
MohitArora
Centralized alerts have transformed incident response and now reduce downtime for our users
Reviewed on Oct 10, 2026
Review provided by PeerSpot
What is our primary use case?
PagerDuty Operations Cloud is used to monitor all applications and infrastructure health, manage incidents, and receive real-time alerts when any issue occurs on live projects. It helps our IT team quickly identify root causes and coordinate with the respective department, helping to reduce application downtime and maintain service reliability.
In one of our projects, we experienced a sudden increase in API response time that affected our customer. PagerDuty Operations Cloud helped alert the team and notified the on-call engineer or development team to coordinate the investigation. We identified the issue, resolved it, and quickly restored normal service so that the customer could continue their purchase, reducing our response time and minimizing the impact on users.
PagerDuty Operations Cloud helps us improve incident visibility and team collaboration by bringing alerts into a single place, allowing us to monitor all applications. We use it to prioritize critical issues and notify the right team members to track incidents until resolution. It helps us identify recurring problems and improve our incident response processes, ultimately reducing downtime and improving application reliability.
How has it helped my organization?
PagerDuty Operations Cloud improves our overall organization's incident response by helping us detect issues earlier and notify the right team members, enabling us to resolve incidents more efficiently and quickly. It reduced unnecessary alerts, improved collaboration between development and support teams, and provided better visibility into ongoing incidents. Overall, it helps minimize downtime, maintain application reliability, and deliver a better experience for our customers.
Since using this solution, our team has been able to respond to incidents more quickly, as alerts reach the right people without any delays or confusion. Alert grouping has reduced duplicate notifications, and centralized incident tracking has improved coordination. While we have not tracked the exact percentage, I observed almost fifty to sixty percent improvements, and we have seen a smoother troubleshooting process with less time spent identifying issues, helping us deliver better service for customers.
We use the AI automation capability to streamline incident response by routing alerts to the right team members, ensuring that if anyone is absent, it does not affect performance, reducing manual coordination. Intelligent alert grouping helps us focus on the main issues instead of handling duplicate notifications, making troubleshooting more efficient and improving team collaboration.
PagerDuty Operations Cloud's alert reduction features are very helpful for avoiding being overwhelmed by duplicate and low-priority notifications, allowing teams to focus on critical incidents sooner and improving troubleshooting efficiency, helping to prevent minor issues from escalating into major service disruptions. By reducing manual investigation and downtime, it also lowers operational costs and minimizes the impact on customers.
PagerDuty Operations Cloud's AI functionality helps our team focus on core development and problem-solving by reducing repetitive incident alerts and grouping related issues. Instead of manually reviewing every notification, we can prioritize important incidents and direct them to the right team members, saving investigation time, reducing distractions, and allowing developers to spend more time on future development, performance improvement, and other tasks while maintaining system reliability.
We use PagerDuty Operations Cloud to automate alert routing, escalation policies, and incident notifications, which reduces manual coordination during incidents. Alert grouping also helps us avoid investigating duplicate notifications individually, resulting in our team spending less time on routing incident handling and more time on development, preventative maintenance, and performance improvement. This has made our incident management workflow more organized and efficient.
What is most valuable?
PagerDuty Operations Cloud offers many best features that we use in our daily work, including real-time incident alerts, automated on-call scheduling, and intelligent alert grouping with the escalation policy. We appreciate how it centralizes incident management and helps our team collaborate during outages, making it easier to identify critical issues, notify the right people quickly, reduce alert noise, and minimize application downtime.
Intelligent alert grouping helps us avoid receiving multiple notifications for the same underlying issues, such as when an API slows down or triggers several alerts. PagerDuty Operations Cloud groups related alerts so that our team can focus on the root cause instead of investigating each notification separately. Centralized incident management keeps alert and incident details, ownership, and response updates in one place, making collaboration easier and helping our team resolve issues faster within a shorter time.
PagerDuty Operations Cloud's artificial intelligence capabilities are useful for identifying patterns, grouping related alerts, and helping teams respond to incidents faster. From a governance and security perspective, I value role-based access controls, audit trails, and clear data handling policies. I would also appreciate a transparent explanation of AI-generated recommendations and options for controlling how incident data is used so that our team can adopt AI while maintaining security and accountability.
The AI outputs are generally useful and reliable for identifying related alerts, highlighting incident patterns, and supporting troubleshooting. The recommendations provide a good starting point for quick investigations, but accuracy can depend on the quality of monitoring data and configuration. I believe keeping a human review in the loop for critical incidents is important to ensure decisions are based on actual system behavior.
What needs improvement?
PagerDuty Operations Cloud could be improved by simplifying the configuration of alert rules and escalation policies. We find incident analytics and the customization of dashboards challenging for new users, especially those not from the technical field. We would also appreciate flexible reporting to measure incident response performance to help us make timely decisions.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for the last two years.
What do I think about the stability of the solution?
We have experienced some stability issues.
What do I think about the scalability of the solution?
Based on our usage, PagerDuty Operations Cloud is very scalable.
How are customer service and support?
Customer support is fabulous. I would rate customer support a ten.
What was our ROI?
We see a good return on investment, mainly as it saves time for our IT team, helps save resources, and improves user experience.
What's my experience with pricing, setup cost, and licensing?
The pricing cost is very affordable; the features justify the investment.
What other advice do I have?
I rate PagerDuty Operations Cloud a ten on a scale of one to ten. I chose ten for PagerDuty Operations Cloud because it is very useful, always helping to identify issues quickly and maintain the performance and reliability of all our applications without impacting the business. I always recommend PagerDuty Operations Cloud for monitoring all applications because if anything occurs on the website, it automatically alerts the right team and helps us troubleshoot issues quickly and effectively. My overall review rating for PagerDuty Operations Cloud is ten.
Satvik Dumbre
Reliable alerts have protected our small team’s website uptime and prevented client losses
Reviewed on Oct 07, 2026
Review from a verified AWS customer
What is our primary use case?
Our main use case for PagerDuty Operations Cloud is to get alerts if there's a bug on our website or if something crashes, and we fix it right away before any users or potential clients see it.
Recently, our forum page crashed due to some malware issues, and PagerDuty Operations Cloud informed us about it, allowing my backend engineers to fix it quickly.
We haven't completely deployed AI and automation through PagerDuty Operations Cloud for incident response yet, as we are still evaluating its effectiveness; we currently rely on our small team. We are still in the process of leveraging automation within PagerDuty Operations Cloud for incident management workflows.
What is most valuable?
The best features PagerDuty Operations Cloud offers are the alerting feature and the integration with Slack.
My team uses the Slack integration to receive responses, allowing us to discuss the issue on Slack itself, including the type of issue and whether it is high priority, medium priority, or low priority.
PagerDuty Operations Cloud has positively impacted our organization because, at this initial stage of launching, we can't afford to have our website crashing; we need a solution that ensures stability. Although we can't provide specific numbers, PagerDuty Operations Cloud has helped us minimize downtime, thus avoiding the loss of potential clients.
What needs improvement?
Regarding improvements, there are no major issues, but sometimes it shows low-priority bugs to the team at midnight; prioritizing these alerts would be beneficial so that the team is informed when logging in the next morning.
I chose nine out of ten because of the interface; being a small team, we need to watch many videos to understand how everything works.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for three to four months.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is very stable; I haven't experienced any crashes, especially since we've been using it for three months.
What do I think about the scalability of the solution?
The scalability of PagerDuty Operations Cloud is good; I have never found any issues related to crashing.
How are customer service and support?
I haven't used customer support, so I can't provide feedback on it. Since I haven't used customer support, I haven't rated it on a scale of one to ten.
Which solution did I use previously and why did I switch?
We haven't used any other solution before.
How was the initial setup?
PagerDuty Operations Cloud is deployed by the company itself, so we don't have to deploy it on our own; the version we are using is on the public cloud AWS.
What was our ROI?
We have saved money due to a decrease in client losses.
What's my experience with pricing, setup cost, and licensing?
We have separately gone for PagerDuty Operations Cloud rather than purchasing it through the AWS Marketplace. My experience with pricing, setup cost, and licensing is that the price was great, but the licensing was a bit on the expensive side; however, we chose this solution because we found it to be the best in the market.
Which other solutions did I evaluate?
We evaluated other options before choosing PagerDuty Operations Cloud, but I don't remember their names.
What other advice do I have?
I would rate PagerDuty Operations Cloud around nine out of ten. We haven't used the AI capabilities of PagerDuty Operations Cloud yet, so I can't comment on its governance and security.
I don't have any experience with its AI capabilities, so I can't speak to its accuracy and reliability of output. I can't say much about the impact of the alert reduction feature on preventing costly incidents. We haven't utilized the AI feature.
For others looking into using PagerDuty Operations Cloud, I would say it is a reliable solution with good incident response, especially for very small teams.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Adarsh-Singh
Real-time alerts have reduced user-facing errors and enable faster incident resolution
Reviewed on Oct 06, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for PagerDuty Operations Cloud is to monitor system events and catch errors quickly so that the team can fix the error before the user notices.
A week ago, I used PagerDuty Operations Cloud to receive a quick alert when an API failed on our dashboard page, causing some components to break, and we fixed it by using our debugging tools within a few minutes.
PagerDuty Operations Cloud gives quick feedback when a user action causes a problem on the screen.
How has it helped my organization?
PagerDuty Operations Cloud helps us find bugs much faster, which means our users see fewer broken pages and it removes the stress of waiting for customer complaints.
In the past, my team had to wait for customer support mail or calls, which would take hours for anyone to notice a broken screen, but now instant alerts and clear logs point us right to the problem the moment it happens.
I have less load because PagerDuty Operations Cloud's AI functionality hasn't been used much, allowing my team to focus more on core tasks rather than routine issues.
What is most valuable?
The best features PagerDuty Operations Cloud offers are the real-time alert and easy connection with the team messaging app, which ensures that everyone knows about the issue.
Real-time alerting and easy team messaging integration helps my team respond to incidents by providing instant alerts, ensuring the right person knows about the problem the second it happens.
Everything else about the features is quite good.
PagerDuty Operations Cloud is effective at quickly pointing out the right part of the code where the bug layouts occur.
We have set up some automated triggers through PagerDuty Operations Cloud that send notifications to our team chat whenever a user interface component breaks or an application error occurs.
What needs improvement?
The user interface of PagerDuty Operations Cloud could be simpler for a new team, especially with customized error notifications such as picking specific colors and icons for different types of front-end layout bugs.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for a while.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is stable; I haven't experienced any crashes.
What do I think about the scalability of the solution?
The scalability of PagerDuty Operations Cloud is effective, as I haven't experienced any issues with it.
How are customer service and support?
I have not used the customer support for PagerDuty Operations Cloud.
Which solution did I use previously and why did I switch?
Before using PagerDuty Operations Cloud, we were doing things manually and were not using any other solution.
Which other solutions did I evaluate?
I was not present to evaluate other options before choosing PagerDuty Operations Cloud.
What other advice do I have?
PagerDuty Operations Cloud helps find bugs much faster, but the user interface is slightly difficult for a new person to understand.
Regarding PagerDuty Operations Cloud's AI capabilities, I believe it follows strict industry rules, giving us peace of mind when handling user information, although we haven't used the artificial intelligence much.
PagerDuty Operations Cloud is hosted online, so my team does not need to install heavy software on our office computers.
I do not know which cloud provider is used for PagerDuty Operations Cloud because this is handled by the PagerDuty team.
The impact of the alert reduction feature is confidential.
We haven't used PagerDuty's generative AI for insights in decision-making; instead, we rely on our own human judgment.
My team has leveraged automation within PagerDuty Operations Cloud to optimize our incident management workflows, but specifics on the impact of this have been handled by higher authorities.
I rate PagerDuty Operations Cloud nine out of ten because it helps find bugs much faster, but I reduced one point because it is somewhat difficult for a new person to get acquainted with it.
I would recommend PagerDuty Operations Cloud as it is a good product.
Anuradha Dwivedi
Automation has protected our restaurant sites from traffic spikes and improved incident response
Reviewed on Sep 26, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for PagerDuty Operations Cloud is that we use it for the system to automatically send alerts to my team members so we can identify what is wrong with the websites or the apps that we are maintaining.
A specific example of when PagerDuty Operations Cloud helped my team catch an issue with our website occurred last month, when a sudden traffic spike impacted my client's database connection, so we had to fix the restaurant search page crash for our users. PagerDuty Operations Cloud helped us find the right error rate at that time and sent an emergency alert directly to the engineer, who fixed it quickly and restored the database server.
We also use PagerDuty Operations Cloud for continuous errors and prioritizing critical infrastructure.
What is most valuable?
The best features PagerDuty Operations Cloud offers are the automatic alerts system and the reporting dashboard.
Regarding what I appreciate about the automatic alerts and reporting, our engineers do not have to watch the screens all day because the system alerts when something is broken, and the reporting helps us. PagerDuty Operations Cloud has impacted my organization positively because before we had to investigate what the issue was, and now it works wonderfully.
What needs improvement?
Regarding how PagerDuty Operations Cloud can be improved, I believe everything is functioning correctly. However, for a smaller team, it is hard to configure everything, so if a greater manual were provided with the team size included, that would be beneficial.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for four to five months.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is very stable; I have not experienced any crashing or downtime.
What do I think about the scalability of the solution?
PagerDuty Operations Cloud has very good scalability. We are currently handling around seven US-based restaurant websites, and we have not experienced any scalability issues. Next week we will be onboarding one more website.
How are customer service and support?
I have not used customer support much.
Which solution did I use previously and why did I switch?
I did not previously use a different solution because we were doing things manually before this.
How was the initial setup?
My experience with pricing, setup cost, and licensing was quite positive.
What was our ROI?
I have seen a return on investment because in the first two months, due to some spike crashes, some clients used to end their contracts with us. However, now, because we are quite efficient with spike control, our monthly retainer has grown by 40 percent.
Which other solutions did I evaluate?
Before choosing PagerDuty Operations Cloud, we were considering one more solution, but I do not remember its name.
What other advice do I have?
Regarding PagerDuty Operations Cloud's security and governance, I believe it is very solid because I have never felt that my data is being compromised, and I have never experienced a faster problem-solving approach or anything to keep my client's website running smoothly.
Regarding PagerDuty Operations Cloud's AI capabilities, I believe we have not tested its AI capabilities and other advanced features yet because we are a smaller team. We have not implemented AI and automation through PagerDuty Operations Cloud for incident response, so I cannot say it has changed our operational efficiency.
My advice to others looking into using PagerDuty Operations Cloud is that it is a good product, and you can definitely switch from other products. However, if you are not handling US clients or cannot pay for PagerDuty Operations Cloud business cloud prices, then I would recommend going for a more affordable product in the market. I would rate this product nine out of ten.
Yuvashree Yuvashree
Intelligent incident automation has improved on-call routing and reduced downtime risks
Reviewed on Sep 21, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for PagerDuty Operations Cloud is integrating with ITOM, incident management, and also using PagerDuty for automation.
A quick specific example of how I use PagerDuty Operations Cloud for incident management is that I commonly use it for critical server down alerts for certain application performance issues, database capacity alerts, network device failures, etc.
In addition to that, for a network device failure when a core switch or a router goes offline, SolarWinds detects the node status is down alert. So whenever an alert is detected, PagerDuty Operations Cloud opens a P1 incident and relevant teams like the NOC team, network team, and incident management team get notified. They automatically get paged through PagerDuty Operations Cloud, and if the incident is not acknowledged, it gets escalated to the managers. This is the automation use case which I created for the network device failure alerts.
The feature I find myself using the most is the best use case from Datadog to PagerDuty Operations Cloud to the Linux team, which I have created. Datadog detects CPU memory or disk or service failure alerts for the Linux server, and PagerDuty Operations Cloud automatically creates the incident and notifies the Linux on-call engineer.
What is most valuable?
According to PagerDuty Operations Cloud, the best features offered are intelligent incident management, AI Ops and alert noise reduction, automation and runbook execution, cloud and hybrid infrastructure monitoring, ChatOps integration, AI-powered operations, service ownerships, and business visibility.
PagerDuty Operations Cloud has positively impacted my organization by reducing mean time to resolution, automatically routing incidents to the correct on-call engineers, reducing alert fatigue, whereas PagerDuty Operations Cloud AI Ops correlates duplicate and related alerts. It also provides 24/7 operational coverage, faster incident management, increased automation, better visibility and accountability, and improved knowledge management.
What needs improvement?
PagerDuty Operations Cloud can be improved by eliminating alert storms, automating common incident resolutions, improving major incident management, using AI for faster troubleshooting, and improving operational metrics.
I could add a feature to automate common incident resolution where engineers perform repetitive actions like restarting servers, clearing disk space, collecting logs, or running diagnostics.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for almost six plus years.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is stable.
What do I think about the scalability of the solution?
PagerDuty Operations Cloud is highly scalable and is desired for organizations ranging from small operation teams to larger enterprises managing thousands of services, responders, and alerts.
How are customer service and support?
PagerDuty's customer support is generally considered strong from enterprise customers, particularly those running mission-critical operations and requiring 24/7 incident management.
Which solution did I use previously and why did I switch?
Before adopting PagerDuty Operations Cloud, I primarily relied on monitoring platforms such as Datadog and SolarWinds and native cloud monitoring solutions for alert generation.
What was our ROI?
Organizations commonly see ROI from PagerDuty Operations Cloud in both time-saving and downtime reduction, especially when integrated with monitoring platforms and automation workflows.
What's my experience with pricing, setup cost, and licensing?
From my experience evaluating and implementing PagerDuty Operations Cloud for incident management and on-call operation, PagerDuty Operations Cloud offers tiered plans that cost varies based on features such as incident management, AI Ops, event orchestration, automation, and AI capabilities.
Which other solutions did I evaluate?
During the evaluation phase, I considered other incident management platforms such as ServiceNow, Opsgenie, etc., before selecting PagerDuty Operations Cloud.
What other advice do I have?
PagerDuty Operations Cloud helps my team focus on core tasks, which means it helps engineers spend less time on operations overhead and more time on engineering work.
My team has leveraged automation within PagerDuty Operations Cloud by integrating it with monitoring platforms such as Datadog, SolarWinds, and cloud monitoring tools to automate the end-to-end incident management process. Alerts are automatically correlated, routed through the appropriate on-call engineers, escalated when required, and tracked through resolution. The team also leverages automated runbooks and AI-assisted triage to reduce manual intervention during incidents.
PagerDuty Operations Cloud's alert reduction feature has significantly reduced the risk of costly outages in my organization by ensuring critical issues are identified, routed, and escalated to the appropriate responders in real-time. Automation, notifications, intelligent alert grouping, and escalation policies help prevent incidents from being overlooked, reducing downtime and business impact.
I use workflows to standardize the incident response process by automatically engaging the correct support teams, creating collaboration channels, notifying stakeholders, and tracking incidents through resolution. I have also utilized event orchestration to filter, enrich, suppress, and route alerts from monitoring tools such as Datadog and SolarWinds.
Organizations get the highest value from PagerDuty Operations Cloud when they use it for full operation platforms combining incident management, event orchestration, AI Ops, automation, governance, and service ownership.
Regarding governance and security, PagerDuty Operations Cloud provides strong controls that help the cloud operations team maintain compliance, accountability, and operational resilience.
For cloud operations, AI is valuable only if it is accurate, reliable, and actionable. PagerDuty Operations Cloud improves this through an AI-first operation platform, which is built on large-scale operational data, event correlation, and incident response workflows.
I rate this product a 10 out of 10.